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“First Time, didn't know what to expect but BRILLANT!” 5 of 5 bubbles
Review of Westgate Towers Resort

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Westgate Towers Resort
Ranked #32 of 156 Hotels in Kissimmee
Chichester, West Sussex
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“First Time, didn't know what to expect but BRILLANT!”
5 of 5 bubbles Reviewed 4 April 2012

We were very kindly offered to use this accomodation by a UK owner, so apart from the photos we had viewed on line we didn't know what to expect - We weren't disappointed (and I only usually stay at 5* accomodation); the accomodation was exceptionally clean and tidy, spacious although perhaps the decor was overall a little outdated, that however, wasn't any problem at all. Couldn't fault the staff, who were always attentive, offering exceptional service (we just didn't have Jason experiences at all - see other review). Service was always prompt, polite (although I will agree there was 1 member of the Guest Services Team, an older lady, who was appeared a little clueless, but she got there in the end bless her - we just make sure we always spoke to Miguael during his shift as he was brillant). Couldn't fault any of the services or accommodation! Would definately stay there again. Miguael (hope thats how you spell it), was simply the best, he went out of his way to help us if we needed any assistance, he'd been employed by Westgate for many years and his experience showed. Power to you Miguael!

We went mid season (1st to 17th March 2012), so the complex we stayed in was very quiet, the bonus being we had the pool to ourseleves most of the holiday. Check out the fab hot tub!! Best one I've been in. It got a bit busier the second week of our holiday, we're told due to Canadian Spring Break.

We didn't really use the facilities on offer at the main part of the resort, but took a stroll over there (bit of a walk in hot weather - but us brits like to walk). Took the 'swan' out on the lake but the amercians do like you to sign your life away first don't they, couldn't believe the huge disclaimer we had to sign before we even stepped near the lake! Never got round to trying the Spa.

We only realised at the end of the holiday that the reservation staff had booked us into the wrong Resort location (we should have been at Westgate Lakes), but not knowing the area or Resort locations in detail we weren't to know (booking by phone from the UK). I'd been told to ask for 'the tower' overlooking the lake so we could view Disney Fireworks at night. This was mistaken for Westgate Towers, rather than the towers at Westgate Lakes! We only found out by accident as we shared a taxi back from one of the Parks and the people were staying at Westgate Lakes. Seeing the huge Lake and the view it offered everything clicked into place about watching fireworks over the lake at night from our balcony. Never mind, both were great locations though, so it wasn't a problem, only in that we could see just the tip of the fireworks over the neon signs! It just means if we go back again we know what location to ask for.

Shuttle buses allowed us to get back and forth to the Parks (only 15 mins from Epcot & then picked up the Disney buses to get from park to park - they run every 20mins to the different Disney locations). There were only two shuttles from Westgate each way to Disney, one at 9am & one at 12 noon, returning at 6.15pm and 9.30pm. (don't forget to book your seat in advance - as we planned what we were doing each day roughly this wasn't an issue). It meant however, you were either out all day or half a day, so little flexibility - either have an early breakfast or skip breakfast if you wanted a swim or to sleep in a little! It also meant a bit of a run if you stayed to watch the fireworks at Epcot as they finished about 9.20 and the bus left at 9.30pm (and the bus was always prompt so you couldn't be late). Perhaps a slighlty later bus, say 9.45pm would have least meant you could have strolled back to catch the bus rather than the marathon sprint (but it was fun!)! A car for at least some of the holiday would have been appropriate (prices hiked up due to sping break, and as there were 6 of us car hire was expensive), but we managed to get around and do everything we planned using the shuttles to both Disney and Universal (only 1 bus each way to Universal, 9.45am, with return at 8.30pm.)
When shopping we used the Universal bus and then a taxi to get to both Millenia and Premium Outlets (watch out for the Taxi's, some of them are unroad-worthy, go for Yellow Mears ones, so take a phone so you can ring for one if you need more than 5 seats!). Again, a car would have been preferable for shopping just so you had flexibility in timing - you could shop at least a day in each and still go back for more!!!.

The local supermarkets were expensive, only serving the tourists I suppose, but we ate out all the time (on holiday, who wants to cook!). Can definately recommend the Sizzler restaurant next door to the resort, all you can eat ($4.99 for breakfast and from $10.99 for evening meal - great value, and the foods not bad either, but it gets busy so be prepared to que a little!).

We never quite got housekeeping schedule (for clean towels/cleaning the room), but we just asked the staff who were in the corridor and they always obliged, even though there was a bit of a language barrier. We could of called Guest Services to arrange, but never found any problem getting from the staff who were manning the housekeeping cart.

Oh, and just one more thing - being Brits we loved our tea and there was no kettle, never thought to ask for one either as we just used a saucepan to boil water, but a kettle would have been easier in hindsight. Make sure you take your own Tea Bags for your morning cuppa, bought some over there from the local supermarket - expensive and not a patch on Typhoo or Tetley!

All in all I can't fault Westgate Towers, clean, comfortable, spacious accomodation, with friendly, helpful and efficient service, real value for money!!

Room Tip: The Tower is away from the main resort, close to the local eateries, and although it appears near th...
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  • Stayed March 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Lastminuteone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lissa M, General Manager at Westgate Towers Resort, responded to this review, 5 April 2012
Thank you for your Brilliant review of Westgate Towers. You are correct; our accommodations are “exceptionally clean, tidy, and spacious.” Guest satisfaction is our highest priority and we thank you for stating that our staff was “always attentive, offering exceptional service.” We are glad that you were able to use our shuttle services and we will take your pick up/drop off times suggestion into consideration. As you mentioned, Westgate Towers is conveniently located near Central Florida attractions and shopping areas. We look forward to your future visits. Don’t hesitate to ask for firework views! As long as it’s available, our staff will do their best to accommodate your requests!
Once again thank you for such an informative and wonderful review!
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599 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (143)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Columbus
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 28 March 2012

After reading review online, I decided to book the Westgate Towers for my daugher and myself for spring break. On check in i found out the shuttle service was limited on space and time to the parks. You have to book 24 hours in advance which you would not know about if you were check in for the first time. The CLUELESS service desk kid (no older than 22 years old) booked the wrong dates for the shuttle for us as he did for about 4 other guess. The room itself are outdated and linen is very dirty. When we walk in the room for the first time thier were stains on the pillows???? Front desk staff was good but the service desk is clueless and does not care. Taxi service is poor and overpriced. Management is no where to be found if you need them. The Towers is the "second" part of the resort and does not get the treatment of the rest of the resort. Stay somewhere else. Believe me when i tell you this. You'll be much happier.

Room Tip: stay on the other side of the resort. Rent a Car with a online booking agent.
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  • Stayed March 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Jason35-76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lissa M, General Manager at Westgate Towers Resort, responded to this review, 4 April 2012
Thank you for your feedback. The resort offers free, scheduled transportation and registration is required due to limited availability. We apologize if this information was not provided prior to arrival. Guest satisfaction is our top priority and our staff strives to provide the best service, and when mistakes are made, we do our best to correct them. If you would like to discuss your concerns with management, please feel free to contact us at 407-396-2500. We apologize for the inconveniences you experienced and we hope that you will give us another opportunity to exceed your expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Lauderdale, Florida
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 24 March 2012

Great price and location. There were a Lot of pros but the cons would be sofa bed was the most uncomfortable things I've ever laid on. The kitchen was a tad bit outdated but was not a serious issue. I stayed in an one bedroom condo with an awesome master bath and would absolutely stay here again.

Room Tip: The ground floor rooms are the best with huge patios.
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  • Stayed March 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank martin18042
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lissa M, General Manager at Westgate Towers Resort, responded to this review, 30 March 2012
Thank you for your review of Westgate Towers. We are so glad to hear that you enjoyed your “awesome 1 bedroom” villa! Our accommodations are spacious and well-equipped. Our resort is located near all the major Central Florida attractions, shopping outlets and restaurants making it ideal for families, couples and groups. We are very pleased to hear that you “would absolutely stay here again” and look forward to seeing you soon!
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Minneapolis, Minnesota
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 22 March 2012

This was a real find for our no-frills budget. The property had everything we needed, staff was extremely kind and helpful and left us to ourselves unless we asked for help. Rooms look *exactly* like the photos on the website--super nice! Skip the gameroom and bring your own DVDs (selection is poor at this location).

Room Tip: Ask for a room facing the pool on the first floor of Building A or B if you plan to swim a lot!
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  • Stayed March 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank PippaBlue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lissa M, General Manager at Westgate Towers Resort, responded to this review, 27 March 2012
We are glad to hear you had a "super experience" at Westgate Towers! Guest satisfaction is our top priority. Thank you for mentioning our “kind and helpful” staff, they work very hard to ensure that our guests enjoy their stay with us. Our housekeeping and engineering departments do a great job in keeping the rooms "super nice.” For additional movie selections on rentals or to enjoy our complimentary movie theater, please stop by Westgate Vacation Villas (transportation is provided from/to the Villas). We look forward to having you and your family visit us again during your next Orlando vacation!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Niagara Falls, Ontario
Level Contributor
31 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed 16 March 2012

Pros
- central location
- a couple of pools; good pool hours
- very comfortable beds, lots of pillows available in rooms
- kitchens are spacious and well stocked
- big bathrooms with spacious showers
- friendly staff who are not pushy about the time share - they offer a free breakfast if your whole family attends the tour
- very close to highway - close to all parks an other attractions

Cons
- wifi is not free and you can only buy it for one device
- pool hours run late (good if you're swimming) but noisy if you're trying to sleep
- blinds in the room are not good; they do not block out sun very well and you wake up with the sun
- no supervision at all at the pools and not all parents supervise their children so sometimes the pool is quite wild with screaming, running kids

  • Stayed March 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Romyn-Michaud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lissa M, General Manager at Westgate Towers Resort, responded to this review, 20 March 2012
Thank you for your review of Westgate Towers. You are correct; our location is close to all the Central Florida attractions, shopping outlets and theme parks. Our villas are spacious and well-equipped, providing everything you need to feel at home. We appreciate your comments about our "friendly staff.” Guest satisfaction is our top priority and we are pleased to hear that our hard work is paying off. Instead of including the service charge for WiFi to your daily rate, we leave it to your discretion to purchase the service as needed. We apologize if the pool noise interfered with your sleep. We offer pool and non pool views to accommodate our guest’s requests. Please do not hesitate to request what suits your needs best and we will do our best to accommodate you. Thank you again for your review and we look forward to your future visits.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Westgate Towers Resort

Property: Westgate Towers Resort
Address: 7600 W Irlo Bronson Pkwy, Kissimmee, FL 34747
Region: United States > Florida > Central Florida > Kissimmee
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Kissimmee
#14 Romantic Hotel in Kissimmee
#14 Top resorts Hotel in Kissimmee
#19 Family Hotel in Kissimmee
Price range (per night): ₹ 7,312 - ₹ 17,977
Hotel Class:3.5 star — Westgate Towers Resort 3.5*
Number of rooms: 106
Official Description (provided by the hotel):
Oversized Villas with All the Comforts of Home Westgate Towers Resort in Kissimmee, Florida, is a Disney area hotel that offers guests all the comforts of a fully furnished home with accommodations ranging from studios to spacious one- and two-bedroom villas, all within minutes of Orlando's world-famous theme parks and attractions. With a variety of onsite amenities, including three heated outdoor pools, your dream vacation is waiting at Westgate Towers Resort! ... more   less 
Reservation Options:
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Also Known As:
Westgate Towers Hotel Kissimmee
Westgate Hotel Kissimmee
Westgate Resort Kissimmee
Westgate Towers Resort Kissimmee, Florida

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