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Review of Villa di Lusso

Villa di lusso
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Villa di lusso
Pool and Spa overlooking the lake Master bedroom
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10 reviews
Villa di lusso
Pool and Spa overlooking the lake
Master bedroom
2nd Master bedroom
Queen Suite
Queen Suite
Twin suite
Twin suite
Formal Dining area
Reading  Area
jacuzzi/ spa overlooking the lake
50'LCD  Cable TV in the family living area
Formal living area
Bella Vida Clubhouse
Children's play area at the clubhouse
Stella Street
Villa di lusso by night
Bellvida clubhouse pool
Villa di lusso optional safety pool screen
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Villa -
6 Bedrooms, 10 Bathrooms, Sleeps 14
Kissimmee, Florida

Reviews from our community

Excellent - based on 10 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
English first
Dublin, Ireland
Level 4 Contributor
42 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Be aware”
Reviewed 8 August 2013 for a stay in April 2013
person found this review helpful

We stayed in Villa Di Lusso in April/May 2013 but we had some problems which I feel I need to warn others of. Clare was great to start off with when we were booking the villa, she was quick to reply to all emails, that is until she got full payment. We were told that we would get all the villa details i.e. gate/villa codes and directions 1 week before arrival which would have been the Saturday a week before. When by Saturday we had heard nothing we started sending emails but received no reply. We also started phoning both land line and mobile but could not contact her. Eventually on the Tuesday she sent an email stating we would have details the next day. We received them and could now look forward to our holiday. On arrival we found the directions details were incorrect but as I researched where the villa was I knew it was on the opposite said of the road to Clare’s directions. A couple of days into the holiday we found the pool heating we paid for was not on, but we got that sorted. Then after wondering why there was a shortage of towels we found them in the tumble dryer still damp. The cleaners had not done their job properly including the proper cleaning of the villa. Then the Jacuzzi didn’t work. We also found a hairdryer in one of the bedrooms was thick with dirt around the filter and dangerous to use and were informed that it would be replaced which never happened. After returning home I contacted Clare regarding the problems we had and true to form we had difficulty getting an answer from her. We contacted her on the 8th May and eventually got things resolved (following many emails and the threat of legal action) on the 20th June. Be aware that once she receives full payment she will not be interested in any concerns.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Liked best: Size of villa
Liked least: Service of owner and management comany
Travelling group: Extended Family
Would you recommend this hotel to a friend?   No.
  • Was the property as advertised?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
17 Sep 2013
As the owner of the villa I dispute the comments made about Clare that are very slanderous she has worked for me for 13 years and have never had any need to question her integrity or honesty.
Whilst every effort is made to ensure that your stay is perfect and problems arise they are dealt with immediately. We are based in the Uk and pay a management company to deal with things whilst you are in Florida. Due to the time difference it isn't always appropriate nor time effective to be dealt with from so far away. Door codes are changed after each guests departure for security reasons and these are passed from Florida over to the Uk to be passed onto the guest, ths is an important step as you would not be able to gain access upon your arrival.
In this matter the issues that where raised where discussed as a complaint, compensation was offered as an apology and excepted by the guest.
I have lots of satisfied repeat guests that commend Clare and her hard efforts over and above her job role to ensure people enjoy there holiday.
Yours sincerely Owner of the property
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
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