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Reviewed 17 January 2018 via mobile

This place is nasty. I’d do negative stars if I could. The room is dirty dirty dirty. Mold, dust, bathroom scum, smelly room. Deli onsite was a joke food was worse then a prison. Breakfast buffet was not good either we had voucher to eat the rest of the meals there and ate at local restaurants instead of the free meals. Huge party the first night of parents there with their young kids for a football tournament. Kids outside at 2am puking on the walkways. Housekeeping still hadn’t come to room by 2pm but you could hear them like they were having cart races from 6am on the tiles out from the room all morning. Found a strange pill on my bed after housekeeping did come.

Stayed: December 2017, travelled with friends
3  Thank Purplegirl1017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontDesk_GM, General Manager at Ramada by Wyndham Kissimmee Gateway, responded to this reviewResponded 18 January 2018

Thank you for taking the time to express your concerns to us. We want every guest to enjoy their stay and are very concerned to read about your unsatisfactory experience. Please accept our heartfelt apology for any aspects of your visit that failed to live up to your expectations. We'll review your comments with our team in order to improve in these areas. It's also our intention to investigate the source of the item you found on your bed. Our team is here to help address any noise issues as well. We hope you nonetheless found the rest of your travels pleasant. Your input is important to us. Given another chance, we'd love to deliver the wonderful stay you deserve.

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Reviewed 17 January 2018

Overall experience was very good very pretty place felt very safe Food was very good and appearance in courtyard area was very nice. Would stay there again for sure

  • Stayed: January 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ramada
Thank C8282ZXkathyp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontDesk_GM, General Manager at Ramada by Wyndham Kissimmee Gateway, responded to this reviewResponded 18 January 2018

Dear Kathy,
The best compliment we can receive is when a guest chooses to stay with us again. We are thrilled to hear that overall you had an enjoyable experience. We thank you for taking a moment to provide your positive feedback and we are already looking forward to seeing you again soon!

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Reviewed 17 January 2018

The hotel was not bad but it has not been the best either. We were only in town for a night and because it was relatively close to Disney and multiple restaurants, we booked it. The room was large and the beds were decent but the room felt a bit dingy and dirty. Our bathroom was not pleasant since the sink was clogged, the fan made a scary noise and bathroom looked stain. Carpets were not too good either.
We stayed in the tower, which was alright , the area by the pool was pretty but the rest was just ok. There are restaurants and souvenir shops on site though.
Nonetheless, I don't hate it, it's just not my favorite.

Room Tip: Not far from Disney
  • Stayed: January 2018, travelled with family
    • Value
    • Rooms
    • Service
Thank Karla C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontDesk_GM, General Manager at Ramada by Wyndham Kissimmee Gateway, responded to this reviewResponded 18 January 2018

Dear Karla,
We appreciate you choosing our hotel for your overnight visit. While we are pleased to see that you appreciated the size of our rooms, the comfort of our beds, and our pool, we regret that other aspects did not quite meet your expectations. We will certainly review your concerns with our team so that we can improve our guest experience. We hope that you will come back and stay with us again so that we can deliver an experience that is better.

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Reviewed 15 January 2018

This would be our second time at this hotel, the first time was in the mid 90s, we stayed in the old section of the hotel and can honestly say it is the same as back then, this section needs some refurbishment ie new carpets. however all being said this was not an issue in the slightest as we were out so much. The room was clean the beds comfortable and the staff polite. This hotel is perfectly positioned for Disney and there is plenty of choice for food in the area ( the hotel food was great and well priced ). we contacted the hotel before hand to get three rooms close together and away from the building work ( i think this has finished ) and that is exactly what happened.
Would I stay here again YES i have booked again for this April ( lets hope for the same again )

Colin Gill and Family

  • Stayed: April 2017, travelled with family
    • Value
    • Rooms
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Thank Cgill1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontDesk_GM, General Manager at Ramada by Wyndham Kissimmee Gateway, responded to this reviewResponded 16 January 2018

Dear Colin,
It's an honor to have earned your continued loyalty to Ramada Gateway Hotel Kissimmee! Being so close to restaurants and Disney theme parks is ideal and we hope you had fun exploring the area. Our team will be delighted to know that with the exception of the slightly worn carpet, our clean, comfortable accommodations in our property's older section were just as you remembered, and were located exactly where you requested. It was a pleasure to provide you with courteous service and delicious meals at a great rate. Many thanks for your warm compliments. It's marvelous that you've already booked your next visit and we look forward to seeing you again soon!

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Reviewed 15 January 2018

Yea, there was construction with blocks of rooms emptied w/carpeting rolled up outside and furniture outside of those rooms; but that means the facility is being revamped. No drilling or noise. It was all good! And boy was it inexpensive. Pool tables, pool, cafes, nice lobby, game room, gift shop, breezeway with tables and chairs, fountain and gate security. Beautiful. Centrally located just minutes from attractions and walk to restaurants. It gets an A-!!!!

  • Stayed: January 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ramada
Thank Maureen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontDesk_GM, General Manager at Ramada by Wyndham Kissimmee Gateway, responded to this reviewResponded 16 January 2018

Dear Maureen,
Our team at Ramada Gateway Hotel Kissimmee will accept your A- with gratitude. We are absolutely thrilled that you appreciated our efforts to make improvements while maintaining our usual level of comfort and quiet for our guests. We could not be happier with your review, and the fact that you found great value in your visit and our amenities. We can't wait for you to have the opportunity to return and see the final product of all of the work that was being done during your stay. We will look forward to seeing you again.

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