We stayed here previously and cannot believe
how poorly managed it has become in one year!

Let me start with a few positive things:
The women who run the bar are so kind and helpful!
Abel’s (next door) was great! The kids rented fishing poles and they provided bait to use, we wish we realized this at the start of our stay!
The beach area is nice and it’s nice to have kayaks/paddle boards on site.

Now for the ugly!!!!!!!!
-There is not one single manager available to talk to! We tried every single day and was told someone would contact us and nobody ever did all week!!!! We had daily texts telling us the office wouldn’t even be open and we would have to walk to Postcards office for anything we needed.
Never cleaned the rooms our entire stay, we
-Had to collect garbage and leave it in the hall, it would sometimes be a day or two before someone took it away!
-beach towels were scarce! They were always out of them!
-beach chairs in disrepair
-our room was not very clean, dust on molding, shower wasn’t very clean, fridge wouldn’t seal
shut, Keurig didn’t work. Beds were awfully uncomfortable, could feel the springs under them!

The WORST: we asked for a cot for my son to sleep
on. It was dropped off in our room while we were out to dinner. When we returned my husband opened it and it was fULL of cockroach poop!!! We put it outside and asked for a new one! When an employee finally came he wiped it off and said we could still use it (as a live cockroach jumped off and he smashed it)!!!!! UNACCEPTABLE!!!
We asked to speak to a manager again and NOBODY was available!!!

For the price we paid we could have gone on an all inclusive trip! We plan to contact the Better Business Bureau since we have been left with zero communication from Pelican Cove!!!
So disappointed in this place!

So let’s start with the good bit. The view from our room was amazing. It was lovely to sit on the balcony and watch the wildlife and boats.

The hotel itself is looking worn out. There was a big dried patch in the car park where it looked like someone had vomited but hadn’t been washed away.
The room when we arrived was small, we had a double queen as there is 4 of us. There was one small self unit and some hanging space for clothes. Definitely not enough space so we ended up keeping some clothes in suitcases. We kept them on the couch as it looked filthy and and stained so would be better not to sit on it.
The room was dirty when we arrived. Floor felt sandy and when we got settled with shoes off, our feet became black with dirt.
Beds did look clean though and were comfy.
The room does have a small fridge and microwave.

There is no housekeeping. No option to book this either. There are no brooms or mops to keep the room clean yourself.
There are no porters to help take suitcases to your room.
The reception area is working on limited hours so you have to use the sister resort next door if you need any help.

We had use of kayaks and SUP’s while we’re were there which was fun and my children enjoyed. They could be updated though.
You can borrow beach towels each day, but they need to invest in more as we often had to wait for them to be washed.
The sun beds are comfy, but some of them are starting to break.
The swimming pool was freezing. Definitely no heat in there! The sea was actually warmer.

Tiki bar was okay. It shut very very early. When we came back from dinner by 7.30 and fancied another drink, no chance!

We stayed here for the Islamorada 10K and booked based on our previous stay in 12/2019. We were very disappointed: the office closed at 3:00 each day we were here- even though that was check-in time. We received an email to go to the resort next door to check in. They did not have any towels for us for the pool or outdoor activities because they ran out and they couldn’t get more because the office was closed. We couldn’t get anyone to turn on the fire pit for us even after requesting 4 times. Our bed and pillows were clean and comfortable, however it was immediately clear that our floor had not been swept and obviously not mopped for a very long time and the room itself was dirty. The sofa was so dirty we put towels down before we would sit on it. It was so disappointing - especially since we had a good experience before. Also, we had friends with us and they stayed here as well based on our recommendation. This place has plenty of potential but they need to put some money into repairs, cleaning and upkeep. Even the grounds had been let go - the lounge chairs and the furniture around the pool were extremely dirty and not cared for. We plan to come back for the race each year, but we will be looking for somewhere else to stay.