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Reviewed 1 November 2021

Beautiful property. Set right on the water with a boat dock, fishing wall and a great view of the Islamorada sandbar. The outer building is actually a better view than the rooms. We had a hole in our wall, loose bathroom fixtures, and mushy beds but...we enjoyed our stay as we spent all out time outdoors.

Room tip: Ocean view. The place is designed that way. A sister hotel to Postcard next door. This property is kept. Room needed work. Noisy A/C.
Date of stay: October 2021
    • Value
    • Cleanliness
    • Service
Thank Jay P
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
General Manager, General Manager at Pelican Cove Resort & Marina, responded to this reviewResponded 2 November 2021

Dear Jay,
We loved hosting you at Pelican Cove Resort & Marina. Our beautiful property features spectacular views, a marina, and fishing charters, and we're so glad you appreciated these amenities. However, we apologize if certain aspects of our accommodations didn't meet your expectations. Rest assured, your comments have been shared with our maintenance team. On behalf of our staff, it was our pleasure to welcome you to our beachfront resort. Next time you are in Islamorada, we hope you will join us again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2021

We had a great stay at Pelican Cove. Upon arrival we were upgraded to a king suite room. That just started the trip off great! The room was very nice and we had an awesome view. When we were out on our spacious balcony we could hear the sea lions from the Theater of the Seas next door which I loved!!! We walked over to the Post Card Inn and used the pool there. There is so much to do. If you just want to relax by the pool you can, or if you want to kayak or play games you can do that too. It is all there. We walked down to the marina every morning to see the manatees. We can't wait to go back! The staff was very friendly and accommodating. There are enough places to eat and drink on property. There is plenty of entertainment. The location is also great! Thank you Pelican Cove for a great trip!

Date of stay: October 2021
    • Value
    • Rooms
    • Service
Thank tink72713
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
General Manager, General Manager at Pelican Cove Resort & Marina, responded to this reviewResponded 18 October 2021

Thank you for taking a moment to leave such a fantastic review. We couldn't be happier to hear you had a wonderful time with us and appreciated your upgraded accommodations. Nothing makes us happier than knowing our guests made memories they will cherish forever. It would be our honor to host you again at Pelican Cove Resort & Marina.

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Reviewed 15 October 2021 via mobile

I can’t say enough about this Resort! We booked our stay at Pelican Cove on the advice of a friend. We arrived early on our check in day because of flight changes. The girl working at the check in desk was super sweet, helpful, and knowledgeable. She let us go ahead and check in since our room was ready. The room was nice and clean. We had a great view from our balcony! The entire staff was friendly and helpful. The bartenders at the bars, the maintenance staff, security staff! We locked ourselves out of the room one of the nights after the check in office was closed. Within 10 minutes someone was letting us into the room. The beach area around the resort is beautiful and, as a guest at Pelican Cove you have access to the sister property right next door, Postcard Inn. We will for sure be staying here when we come back to Islamorada in the future!

Date of stay: October 2021
Trip type: Travelled as a couple
Thank Jackie S
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
General Manager, General Manager at Pelican Cove Resort & Marina, responded to this reviewResponded 16 October 2021

Dear Jackie,
What a truly wonderful review to receive! We are honored to have had the opportunity to provide you with friendly service, comfortable accommodations, and an enjoyable atmosphere for your getaway. It was a pleasure serving you, and we look forward to your next visit!

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Reviewed 11 October 2021

It has been almost a year and the hotel manager refuses to return my calls or emails. My front jeep bumper was ripped off my jeep because the rebar was sticking up 6 inches over the stop and pierced a hole in my bumper. I reported it that night and 3 hotel employees had to help me get my jeep off of it. Management no where to be found. The next day I stopped by the office to talk to the manager and he promised me that someone would be in contact with me about repairs to my jeep. Well a year later and still nothing. It cost me $1500 to replace it >:(

Date of stay: November 2020
Trip type: Travelled with family
Thank 28susieh
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
General Manager, General Manager at Pelican Cove Resort & Marina, responded to this reviewResponded 12 October 2021

Dear Susie,
Thank you for taking the time to reach out and share your concerns regarding the unfortunate damage to your car last year. We're sorry to hear that nobody has contacted you regarding this issue. We will address this internally and ascertain what may have happened so we can take any necessary action.

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Reviewed 11 October 2021

Initially had a hiccup- booked via a third party for the sister hotel postcard inn and then at the last minute was switched to pelican cove ( this was not the hotels doing but the 3rd party site) The hotel staff was so kind trying to help us sort it out. In the end im glad we ended up staying at the pelican as it was much quieter then the sister property post card in yet we had access to the amenities at both. We really enjoyed using the paddle boards and kayaks included in the stay. Would definitely come back with friends or with our kids.

Date of stay: October 2021
    • Location
    • Sleep Quality
    • Service
Thank takemeethere
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
General Manager, General Manager at Pelican Cove Resort & Marina, responded to this reviewResponded 11 October 2021

Thank you for sharing your lovely comments with us! We are thrilled to know that you enjoyed our friendly staff members and peaceful atmosphere. Our apologies for the mix-up, although it sounds like it worked out just fine. Thank you, and we hope to see you again soon!

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