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12 - 17 of 521 reviews
Reviewed 22 October 2021

I booked a room on September 17th for October 27th. Had to do it on line because they will not do it over the phone. (weird). On September 20th, I had a work schedule change. More than a month prior to our dates. I called 5 times to try and cancel. Finally someone answered the phone and said I could not cancel. That was their policy. Sad they have to stoop to such low levels.

Room tip: Find another place
Date of stay: September 2021
    • Value
    • Location
    • Service
Thank Jay P
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Shand Luce, General Manager at Creekside Inn Islamorada, responded to this reviewResponded 23 October 2021

Dear Jay P, we are sorry that you are not staying with us. The reservation that you made on line is a non cancellable, non refundable reservation. This is due to the reduced rate that is offered with that reservation. It states that on the reservation that you made and there are also other rates available that you can cancel up to 72 hours prior to your arrival. We are sorry that this did not work for you but we hope to have you visit the Creekside again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2021 via mobile

We visited this Hotel for the ladt 7 years. Always excelkent in all fields. Now they change Management ....oh my God....never again I will back there. Starting with a bad actitude from Front Desk morning Girl...She does not understand nothing. She cant issued a check out receip for me, she cant print it, promessed me send by email and after 1 week still waiting for it. I call and email them several times and never answered or return emails. When arrived room has not air condition and Maintenance person was out for the day...room does not clean until you check out. Not give us ckean towels or toilet paper and toiletes...Lobby close at 9. Pm and we had to go CVS store ariund 1 mile away from hotel. No Manager on dury and they dont answered phone . Ice machine broken..... never again. I was there in June and was a very pleasure place ..no anymore. Also reduce Lobby area and only 2 persons can be at same time. POOR HOTEL IN THE KEYS.

Date of stay: October 2021
Trip type: Travelled with family
1  Thank Grace C
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 27 September 2021

Have stayed at this location before and it was fine. This time however we were met with sheets that were not clean. Blood stains. It took almost and hour and half to have someone come and change them.....and it was a maintenance person, who seemed a little under the influence. We were supposed to get a partial refund and that has not occurred .....that has been over 2 weeks. So we will be staying at other properties the next time we will be in the area, which we are in the keys once a month.

Date of stay: September 2021
    • Location
    • Rooms
    • Service
1  Thank larrypF4284OW
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 3 August 2021

Stayed 2 nights. Arrived before room ready ... they couldn’t store luggage or perishables. Couldn’t have been less helpful. Service nom existent. Asked about local beaches, restaurants, amenities and was handed a book. Loud loud music right by our room until late Friday night...wouldn’t recommend or stay again.

Date of stay: July 2021
Trip type: Travelled with family
2  Thank GalwayIsis
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 9 June 2021

If you are looking for a hotel that borders a bar with live music even on Tuesday nights this is for you if that’s not your scene avoid this hotel for sure! I will not come back here ever. Not much more to say

Date of stay: June 2021
Trip type: Travelled with family
2  Thank 28coreyl
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
German Fucaraccio, General Manager at Creekside Inn Islamorada, responded to this reviewResponded 10 June 2021

Dear guest, thank you for taking the time to leave us your comments. We will address this situation so that this does not happen anymore moving forward. Hope you give us the opportunity to be of service in the future.

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