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Santa Maria Suites Hotel
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Reviews (1,953)
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All reviewsfree smoothiesdove ice cream barsfresh muffinsbi levelfull kitchenturn down servicetwo bedroom suitewasher and dryerduval streethappy hourwine coolerpool areasouthernmost pointhalf bathbottled waterevery eveningliving area
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Reviewed 2 April 2012

Back from a relaxing and enjoyable stay in Key West at Santa Maria Suites. Stayed in the 2BR, 2.5 bath, 2 story suite. Bedrooms and baths are clean and comfortable, and quiet. Nice balconies overlooking pool. Kitchen is up to date and you can cook any meal there (Fausto's for larger grocery trip, just a few blocks away -took the bikes). We parked the car upon arrival, and biked/walked for the entire stay. Short trip anywhere, yet in the "quiet" part of Key West. Ana's across the street for great coffee and breakfast.
The staff were the best -Derek and Ken -and I'm sure all the other team members, too. Polite, friendly, very helpful and attentive -ensuring everyone was taken care of - smoothies, drinks, towels, water, etc. where to go, see, eat, etc. Our family will definitely stay again. Wonderful and magnificent stay.

  • Stayed: March 2012, travelled with family
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Thank Getme2snow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2012

I just got back from a girls vacation in Key West. Stayed at the Santa Maria Suites...It was AWESOME. We had a flat on the upper level. It was absolutely gorgeous. The pictures on the website do not do the resort justice. The resort is one block from the beach with chairs offered at no charge for resort guests. There are a few things you should know that are not on the website..Fresh fruit, smoothies and water are offered all day by the pool free of charge. There is also a free happy hour every day from 4-5:30, serving Robert Mondavi wine with chips and hummus. There is turndown service every night. Dove Chocolates are left on ea pillow along with fresh muffins for breakfast and snack size Dove Chocolate ice cream treats in the freezer.
Ken at the Front desk and our concierge Derek were fantastic. They recommended places to eat, made reservations for dinner, reservations for the show at La-Te-Da's and arranged bike rentals. I will definitely recommend this resort to everyone.. If I could, I would give a rating higher than excellent

  • Stayed: March 2012, travelled with friends
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Thank Cheryl M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 March 2012

We spent 3 nights at the Santa Maria in a two bedroom ground floor unit. This was not an inexpensive suite. At $600.00 per night I expected more. Our biggest complain was the lack of cleanliness of the suite. We traveled with my son, daughter-in law and there 15 month old child. We were in the room for about 5 minutes when we realized that the baby's little feet were black! Dirty, dirty floors??? Not acceptable. I immediately called the office and they sent housekeeping to the unit. The housekeeping staff along with the supervisor presented to us that the floor was clean and that it was because we walked in from the outside. Huh? I had to show the supervisor that all throughout the unit the floors were filthy. I did this by using a damp paper towel and lightly wiping the floor in different parts of the unit. Her body language and facial expressions told us that she was annoyed. We were asked to leave the room and they would re-wash the floors! One hour later we returned, left our shoes (flip flops) outside and stepped into the unit. The baby began to explore the unit again. 5 minutes later we check our feet and hers and we find that we ALL have dirty feet! I go into the office and speak with the General Manager he assures me that he will resolve the issue. He sent a gentleman in that night (while we went to dinner) and he was scrubbing the floors when we got back. His cloth was black from the dirt. As for the resort itself the best part would be the pool area and the pool attendant Derek (?) He was wonderful.

  • Stayed: February 2012, travelled with family
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Thank lyrvinbella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 March 2012

We decided to stay at Santa Maria suites based on a friends recommendation. Outstanding villa accommodations and staff. I have been in the hospitality business for 24 years and the staff exceeded our expectations. Children are 10 and 12 and they loved the resort and pool and of course the smoothies and dove chocolates ! Great location. We rented bikes and never used our car. Nordibat the front desk and Daron were both especially helpful. We will return!

Stayed: March 2012
1  Thank John R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 March 2012

We stayed 4 nights in this wonderful hotel. The pool area feels and looks like a jungle. Pool was heated. Derek, the concierge and pool man, was just wonderful. He helped us with anything we asked about and made wonderful free smoothies all day long. Complimentary Happy Hour from 4:30 PM to 6 PM. Apartment was beautiful. Kitchen just great. Our bedroom was small - really too small with the bathroom right at the side of the bed. But it was a great bathroom and comfy bed. So only negative was the size of the bedroom. Location is brilliant - the opposite side of Duval Street if that is not your scene. Free beach loungers at South Beach - you pay for the umbrella. Would definitely return to this hotel. Highly recommended. Wish we were there now!

  • Stayed: March 2012, travelled as a couple
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1  Thank pippinlux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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