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“Christmas in Key West” 4 of 5 bubbles
Review of Eden House

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Eden House
Ranked #6 of 50 Hotels in Key West
Certificate of Excellence
GreenLeadersSilver level
Annapolis, Maryland
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Christmas in Key West”
4 of 5 bubbles Reviewed 2 January 2013

Our family of 5 required 3 rooms for the week of Christmas, and the Eden House had the best options. From first contact to saying goodbye, the staff could not have been friendlier or more helpful. The rooms were exactly what we expected, very small, no closets or dressers, the bare minimum. But we didn't come to Key West to stay in our rooms, so that was fine. The hotel grounds were charming, the heated pool was luxury after a chilly day on the water, and the hot tub was fabulous. The hotel recommended several things to do and places to eat, and were happy to make the reservations for us. Upon arrival they gave us 3 coupons for free croissant and coffee at a nearby bakery, and offered us each a free beer. I loved the tour of the hotel, its lush grounds and quiet comfort. The only off thing, which I didn't notice til the end of the week since I didn't go upstairs to where our daughters were staying, was the smell in both of their rooms. They both said that after the maid cleaned, the rooms smelled like vinegar. I would have brought it up had I noticed it earlier, they do say to let them know about any problems and they will take care of it or refund you, but no whining at the end. But as I said, we weren't there to stay in our rooms. Our daughters shared a bathroom, and if it was occupied there was a lovely bathroom and separate shower down the hall. We've been to Key West 4 times now, always staying in different places. But this is the place we will come back to. Location, friendliness, absolutely lovely grounds, it had it all. If you're going to Key West, stay at the Eden House. I am still smiling at the memories.

Room Tip: While we got 2 small deluxe rooms, ours had a private bathroom, and was slighly larger, with a fold...
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  • Stayed December 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank lizg1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
edenhouse, Owner at Eden House, responded to this review, 3 January 2013
Dear Liz,
We do use a vinegar based solution to clean glass and mirrors because it is better for the environment and we are a green hotel. We will use a milder solution and mop up afterwards in the future to avoid that smell. Glad you enjoyed your stay and hope to see you again soon!

Catch you on the flip side,
Mike Eden and Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (333)
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English first
Fort Lauderdale, Florida, USA
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed 31 December 2012

Prior to making our reservation we looked on line at lots of photos and read tons of reviews. This
Made us very comfortable in deciding to choose this guest house for our overnight stay in Key West. Of the all the amenities listed, we noticed the photos of the rain showers in the bath rooms, which we found appealing. We called the Eden House and secured a reservation for a deluxe room, which we were told was located on the second floor, #204. Upon arrival we were greeted by Ryan who gave a tour and a description of all the wonderful services available. Our room was small but very clean and comfortable. The next morning, upon turning on the rain shower, we found out that the water pressure is virtually nil, just three small streams, not enough to rinse the soap off.
Upon checking out, we waited for about 15 minutes for someone to appear at the front desk. A
man came up behind the desk said Ryan was possibly showing new guests around the property but asked if he could help. I asked him if there was a problem with the water pressure and he said
Not unless you are on the second floor, which we were. I described to him the issue and he said
"yeah that is a problem, sorry for your inconvenience". At that point we needed to be on our way
and left. I am disappointed that we were not made aware of the problem at reservation time or at check in time, which may have allowed us to request another room. For $240. A night we expected better than this. All the superlatives that we read about this property are true but for this
One glaring exception. Honesty by way of full disclosure should be a hallmark of the owners of this lovely guest house.

Room Tip: Ask about the water pressure.
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  • Stayed December 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
7 Thank Richard L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
edenhouse, Owner at Eden House, responded to this review, 2 January 2013
Dear Richard,
I would like to apologize to you for such a flippant response to the situation with the shower in your room. That shower head should have been cleaned before you checked in. We just renovatd three other rooms on the same floor for three weeks prior to your arrival. The water had to be shut off and turned back on several times during this period. Maintenance was supposed to have cleaned all shower heads and faucet aerators a week before you arrived. The employee that flippantly responded to your inquiry was the one that should have taken care of this issue. The front desk and I were under the impression that this had been done properly which is why you weren't made aware when you made your reservation or at check in. We cleaned the shower heads after reading your review and they were full of small particles.I am disgusted and ashamed. Shower heads always catch debris when the water gets shut off and on and I knew they would after this extensive renovation. I have taken steps to correct the avenue of communication with this maintenance man. Again I apologize and it has never been nor will it ever be my policy to decieve my guests. I have owned and operated the Eden House since October 8th, 1975 and I can't imagine trying to run a business like that.

Sincerely,
Mike Eden
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
65 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 bubbles Reviewed 27 December 2012

We spent Dec. 17th through Dec. 22nd at the Eden House. We had every opportunity to leave before the world was supposed to end on the twenty first, but if Eden House was the last experience we had on earth, it was fine with us! The pool area and happy hour are second to none!
Mike Eden went way, way out of his way to give us affordable accomodations. His guests and his staff adore him. Stay there once and you'll see why! Mr. Eden has that rare natural cool like Dean Martin with a sprinkle of Hunter S. Thompson and Steve McQueen thrown in.
If your idea if vacationing is the cold, sterile brand hotels, then you're just trading the fluorescent lights of your office for fluorescent lights above your bed.
Many Thanks to Mr. Eden for our wonderful vacation! Thanks also to Elizabeth and Randy for handling the phone logistics. Thanks to Brandon from maintenance for his excellent, cheerful exuberant greetings and direction every morning! And to Kevin at the front desk for making sure we were always getting the most if our vacation! Like getting us on the Conch train, which was fantastic!
Eden House is exceptional and the ONLY bad part is that eventually you have to go home. Love the place, the people and everything else about it!

  • Stayed December 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
9 Thank cariosello
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southwest MO
Level Contributor
70 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
5 of 5 bubbles Reviewed 23 December 2012

What can I say? Everything was super! Did reservation over phone with very knowledgeable and friendly gentleman. Weeks later, when I arrived, he was working the front desk and remembered our phone conversation! Talk about personalized service! Gave us a tour upon arrival, which was much appreciated. We had their least expensive room, with a shared bath. No problem there. VERY clean. There are also bathrooms down the hall if your shared bath is occupied. Grounds were immaculate. So peaceful. Free Happy Hour every afternoon. Free coffee and tea all day. I cannot say enough about how much I loved this place. So much enjoyable outdoor space (hammocks, swings, pool, etc.), yet still within the grounds of the hotel itself. If I ever return to Key West, I will DEFINITELY stay there again! :)

We walked to the action every day, didn't need our car. Great cafes within close walking distance as well.

  • Stayed November 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
9 Thank MOchick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Park Ridge
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 20 December 2012

My wife and I spent a week here for my birthday. Great place and quite Eden-like with all the comfortable nooks and crannies filled with hammocks, swings,a daily happy hour,and the maintained pool, one can find peace. Best of all is the warm staff such as Kevin and Randy - two solid accommodating, know the area well, stand -up giuys.

  • Stayed December 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank RickPucci
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Eden House

Property: Eden House
Address: 1015 Fleming Street, Key West, FL 33040-6962
Region: United States > Florida > Florida Keys > Key West
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Key West
#2 Green Hotel in Key West
Price range (per night): ₹ 14,131 - ₹ 29,627
Hotel Class:3 star — Eden House 3*
Number of rooms: 35
Official Description (provided by the hotel):
Relax In Old Town Key West! The Eden House's first priority has been to maintain a clean inn, offer a comfortable bed, reasonable rates and have a staff that cares. Next comes the heated pool and Jacuzzi, hammocks, porch swings, waterfalls, sundeck, free off-street parking, café and lush gardens.We will have a cold drink for you at check-in and our daily complimentary 'happy hour' is poolside. Then at 10 PM we will dim the lights and let you get a good nights rest. Our night staff will not put a mint on your pillow but they will walk the grounds to insure that you won't be disturbed. I have owned and managed the Eden House for 27 years. I like to think that my staff and me do the 'little' things that will make your stay in Key West a memorable one. Key West is notorious for it's nightlife. Whether it is a sunset sail, a snorkel or kayak trip or deep water and flats fishing, the waters of the Florida Keys are like no other. Just let us know when you want to go.Grab a good book and a drink and I'll see you in the hammock area. ... more   less 
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Also Known As:
Eden House Hotel Key West
Eden Hotel Key West
Eden Key West

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