I’m finally getting around to writing this review for my trip from May 25 – 27, 2011. This was my second stay at the Eden House because my travel companions and I fell in love with the hotel for the first time a few years ago (you can read my previous review). Unfortunately, we just didn’t leave with the same feeling this time.
Gina at the front desk was nice when I called to make my reservations and I asked for the same room we had last time, room 403. We were really looking forward to another wonderful stay. Eden House has off street parking which is very convenient and we easily found a spot. We arrived at the hotel during happy hour and I went to find the front desk clerk so we could check in. I don’t remember his name right now, but he was a young guy with short brown hair (I can’t remember his name unfortunately). There were a lot of people at the pool and he was serving drinks and chatting with the guests. I waiting for a break in the conversation and then asked if we could check in when he had a free moment. No sooner were the words out of my mouth, before his face fell as though I were an old enemy.
At that moment, I had never felt so unwelcome and so extremely bad for having to pull him away from the festivities. I remembered during our first trip we also checked in during happy hour but the front desk clerk at the time greeted us as though we were old friends! He checked us in, offered us a drink, walked us around the property, took us up to our room, gave us the code to the door by the parking lot, and basically made us feel like we were staying with friends. Mike Eden (the owner) was at the little self serve bar serving up drinks and when he saw us walk out onto our lanai, he waved up at us to “come on, have a drink!” with a huge smile.
Anyway, we went up to our room and got settled in. We were happy to see a few updates that we really appreciated such as the a/c unit, the blinds, and the mattress. Part of the charm of Eden House is that the rooms are cozy, unique, and have a tropical flair. This hotel is definitely not for the travelers who expect something like the Westin or Marriot. Eden House is beautiful, quiet, and (usually) friendly. It was very convenient having a little kitchen, the bathroom was nice and large as we remembered, and the view is always lovely from room 403’s lanai. This room will spoil you and you won’t want to stay anywhere else (room wise or hotel wise).
Later in the evening, we went to the front desk to rent two bikes. The same gentleman who checked us in was there and he looked really bored and a bit irritated. I thought I should just make the conversation simple and nice in case he was having a bad day or maybe going through something in his life (you never know). He let us pick the bikes we wanted and then listlessly gave us our locks and keys. We returned the bikes well before our time was up but at that point, it was quite late, perhaps close to midnight. It was a quick transaction, he looked up at us, we gave him the keys and lock and thanked him, he just said “yep” and we left. As I’m writing this, I’m beginning to think that maybe he was a robot...I don’t know…
When we checked out, luckily it was with another staff member and she was more pleasant. We were able to check out quickly and with no problems. During our first stay, the staff was so friendly we just felt like we belonged there. Unfortunately, this time, we were made to feel as though we were intruding. We just made plans to come back to Key West in May 2012 but sadly, we won’t be staying at Eden House this time around.
- Official Description (provided by the hotel):
- Relax In Old Town Key West! The Eden House's first priority has been to maintain a clean inn, offer a comfortable bed, reasonable rates and have a staff that cares. Next comes the heated pool and Jacuzzi, hammocks, porch swings, waterfalls, sundeck, free off-street parking, café and lush gardens.We will have a cold drink for you at check-in and our daily complimentary 'happy hour' is poolside. Then at 10 PM we will dim the lights and let you get a good nights rest. Our night staff will not put a mint on your pillow but they will walk the grounds to insure that you won't be disturbed. I have owned and managed the Eden House for 27 years. I like to think that my staff and me do the 'little' things that will make your stay in Key West a memorable one. Key West is notorious for it's nightlife. Whether it is a sunset sail, a snorkel or kayak trip or deep water and flats fishing, the waters of the Florida Keys are like no other. Just let us know when you want to go.Grab a good book and a drink and I'll see you in the hammock area. ... more less
- Reservation Options:
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- Also Known As:
- Eden House Hotel Key West
- Eden Hotel Key West
- Eden Key West