Let me say our stay in general was nice. The room was clean with a balcony, a safe for valuables, microwave and refridgerater. Breakfast is provided but its mainly bagels and pastries,The pool is clean with a nice area to sit and enjoy the sun. The location of this place in relation to points of interest is great. You can wailk anywhere and be there in less than 15 minutes. You can rent cooters, bicycles or a pedicab and hey can pick you up. The only complaint I have is after staying 2 nights and enjoying are stay we checked our checking account balance and discover not only did we pay for the room both nights they charge a $100 balance per night in addition.They took the fees out after we left. We don't smoke, there wasnt any damage to the room, we turned in our keys, etc so there is no reason to explain the charges. All the paperwork we siged didnt explain there was an additional charge. We called and were told our bank made an error, then it was a deposit that requires them to to take it out of your account but it might be put back, then someone must have taken it without authorization. This place talks in circles. We asked to speak with a manager and were told we could not,We notified Key West Police Dept to report that our credit card had been used withou authorization. We were provided with a place to call for fraud. They said it hppens often and that can't police the businesses. The sad thing is we planned on staying here again until we realized this unknown fee was taken. Let me reinterate there is NOT any place on g=he paperwok explainingg this charge.
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- Also Known As:
- Silver Palms Hotel Key West