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“On the Trolley Tour Line”

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Best Western Key Ambassador Resort Inn
Ranked #39 of 51 Hotels in Key West
Reviewed 2 July 2012

We stayed at this hotel in Key West partly because it was a stop on the Trolley Tour and partly because it was away from the hustle and bustle of Duval street. We enjoyed our time at this hotel. It was right next to the airport, but we hardly hear any airplanes coming in. Maybe one or two in the evening (nothing after 9pm), but it wasn't noticeable nor interrupted us in any way. Because it was so close to the airport the taxi ride was quick and cheap. The hotel has a beautiful pool area with waterfall and blue tile. There is also a tiki hut next to it where you can get dinner or lunch. The service in the tiki hut was less than desirable. The lady manning the place was not personable and grumpy. She liked talking to the locals that came to have dinner at the tiki hut, but she was unhappy serving the guests/tourists. For the rest of our time there we did not return to the tiki hut and we did not order any food from the hotel. There was a nice Italian restaurant within a short walk of the hotel (a bit upscale, but it was fine that you came in shorts/jeans). There was a contential breakfast that was fine. The room was fine. It had a 'balcony' in the back of the room hear the bathroom, that overlooked a swamp. We didn't sit on the balcony as it was a bit run-down and too close to the swamp. Iguanas run around the parking lot too, so as you walk the hotel property please note that. There is a swamp/mangrove area on the hotel property that the hotel is proud of with a wooden bridge that you cross to look at the mangroves...that was interesting. Somestimes those little geckos would creep into your hotel room and climb under the baseboards. A few escaped into our room when we would open the door. We looked for those little creatures, but they would hide and not come out and scare you in the middle of the night while you were trying to make your way to the bathroom in bare feet...so it was not a concern (that's Florida for you). Like other reviewers say, there's isn't a beach even thought the hotel is across from the ocean, there is a sea-wall instead that you cannot really do anything on or near, you'd have to go down the road to the beaches. The hotel was a stop on the historic trolley line and we took advantage of the trolley, you can ride on it all day, getting off and on at will, and you can use it to see all of the sights in Key West, well worth it. Would probably stay at this hotel again, although there are other hotels on the trolley line that might be worth a try

  • Stayed: September 2011, travelled as a couple
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2  Thank MissLoisLayne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joseph H, Guest Relations Manager at Best Western Key Ambassador Resort Inn, responded to this reviewResponded 25 July 2012

Dear Guest,

Thank you for choosing the Best Western Key Ambassador and for taking the time to write such a detailed review. While I am thrilled to hear you enjoyed most of what our hotel has to offer, I would like to apologize for the service you received at the Cheekie Hut. Please contact me when you return and your first round is on me!

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1,157 - 1,161 of 1,867 reviews

Reviewed 27 June 2012

Nice property across from the ocean. Loved the pool, rooms were spacious and clean, but we were overrun with ants. We stayed three days and had to call for maintinance to come and spray the room every day. The ants got into everything, including our luggage. The bug spray itself is overpowering and you can't be in the room for several hours after spraying, unless you want to open the doors and sweat. The "critters" spoiled an otherwise great stay.

  • Stayed: June 2012, travelled with family
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Thank midocoop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joseph H, Guest Relations Manager at Best Western Key Ambassador Resort Inn, responded to this reviewResponded 25 July 2012

Dear Guest,

Thank you for choosing the Best Western Key Ambassador and for taking the time to write a review. I would like to apologize for the ant problem you experienced during your stay. We work collectively with Orkin to prevent and remove any insects from our rooms. I am sorry this did not work in your case. We hope you will consider staying with us in the future so we can improve upon your experience.

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Reviewed 27 June 2012

Very nice hotel, friiendly staff, clean and wide room, nice location, very nice pool, wifi working perfectly. I had better breakfasts, but for a continental breakfast it was ok. I really e joyed my stay.

  • Stayed: June 2012, travelled as a couple
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Thank italian_traveller54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joseph H, Guest Relations Manager at Best Western Key Ambassador Resort Inn, responded to this reviewResponded 25 July 2012

Dear Guest,

Thank you for choosing the Best Western Key Ambassador and for taking the time to write a review. We hope to see you again in the future.

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Reviewed 26 June 2012

We stayed for two days and everything was very nice and modern. Our room had really nice view of the ocean and the pool. The only negative thing we encountered was an incredibly rude lady working at the tiki bar. The rest fo the staff was friendly and on their toes!

Room Tip: Ask for the rooms closest to the ocean; these rooms have the best views!
  • Stayed: June 2012, travelled with family
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Thank sonya s
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Reviewed 21 June 2012

Although the room was both clean and comfortable with a beautiful view, there were BUGS in the bathroom.... Yea. Bugs. They were not there that evening, but there was ALOT in the morning. I have no idea what these things were, but it was almost like they were" shedding", as the floor was covered with these, along with some actual bugs. There was also some crawling on the shower curtain :-(. It was disgusting. We did mention this to the front desk upon checkout, who said they would "check into it". Won't be staying here again. I hate bugs.

  • Stayed: May 2012, travelled as a couple
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Thank sak00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joseph H, Guest Relations Manager at Best Western Key Ambassador Resort Inn, responded to this reviewResponded 25 July 2012

Dear Guest,

Thank you for choosing the Best Western Key Ambassador and for taking the time to write a review. I would like to apologize for not providing you with a better experience. We work with Orkin to prevent the presence of bugs and insects, and our maintenance is trained to eradicate any that slip through the cracks. I apologize that you had to deal with bugs despite our best efforts.

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Additional Information about Best Western Key Ambassador Resort Inn

Address: 3755 South Roosevelt Boulevard, Key West, FL 33040-5255
Phone Number:
Region: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Top resorts Hotel in Key West
Price Range: ₹ 12,170 - ₹ 20,695 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Key Ambassador Resort Inn 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
Located on the straits of Florida of the beautiful island of Key West, Fl. Our resort is only a short distance from the local beaches and just a few miles north of historic downtown. This resort offers non-smoking accommodations and many thoughful amenities. At the Best Western, Key Ambassador resort guest have a variety of views to choose from. There is a spacious outdoor heated swimming pool with 2 waterfalls next to our cheeckie hut that serves food and drink. The resort provides free Wi-Fi throughout the property, a deluxe continental breakfast, complimentary parking and 24 hour front desk services. During your stay you can easily visit many local attractions, unique shops and historic downtown. ... more   less 
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Also Known As:
Best Western Key Ambassador Hotel Key West
Best Western Key West
Key West Best Western

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