I was ready to give this place a glowing review. Too bad when we needed more than just the basics, they didn't come through. We had an issue in the bathroom, and we needed someone to be at the front desk until 11PM, like they said they would be--they left early. We needed the after hours "help" number posted in our room to be correct--it wasn't. When we finally found a number that worked, we needed nothing more than a wrench--we were told we'd have to wait until morning. In the morning, we needed a maintenance man who wanted to solve our problem--instead he was angry at having to help us, and made the problem worse. When we asked him to do the job right, he threw the wrench on the counter and told us to fix it ourselves! When I got home, I needed this place to respond to the phone call, and two e-mails I sent them--they didn't. I was hoping they'd reimburse me the $60 this incident cost me--silly me. They haven't even called to say they're sorry about all this. Except for very thin walls, this place is potentially very nice, but THEY NEED TO UNDERSTAND I SAW PLENTY OF OTHER PLACES IN THE SAME LOCATION THAT LOOKED JUST AS NICE. I'll try one of them next time--maybe they understand the value of treating guests the way they should be treated.
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- Also Known As:
- The Paradise Hotel Key West