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“Perfect..as always!” 5 of 5 bubbles
Review of Pier House Resort & Spa

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Pier House Resort & Spa
Ranked #14 of 49 Hotels in Key West
Certificate of Excellence
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“Perfect..as always!”
5 of 5 bubbles Reviewed 26 April 2012

Another awesome stay at the Pier House. They keep track of your room preference and try real hard to make sure you get it. We stay in a dockside suite which literally hangs over the water. So much nicer and better service than the place across the street, which used to be my favorite untill I experienced their not caring attitude. Book room 810....

  • Stayed April 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank pirate40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,132 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (623)
Date | Rating
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English first
Meredith, New Hampshire
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 25 April 2012

We loved this place! Right off Main Street but once you're in resort feels like your on private island . Pricey, but worth it. Only negative was that bartender(Jason) at the Chart Room Pub was arrogant, combative and rude. He should be fired. Otherwise, the staff was magnificent.

Room Tip: Great waterfront rooms.
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  • Stayed March 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank TerrierFan77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KFountain, Manager at Pier House Resort & Spa, responded to this review, 26 April 2012
I appreciate your taking the time to write a review. I’m glad you had a great stay! I would like to have the opportunity to find out a little more about your experience at the Chart room. Please contact me at your convenience at 305-295-3267 or kpeace@pierhouse.com so that I may discuss the situation with you.
Kathleen Peace
Food and Beverage Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St. Catharines, Canada
Level Contributor
56 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed 24 April 2012

I recently stayed at the Pier House in Key West for the second time and the first time in 12 years. I went this time with 7 buddies for two nights. We had 3 rooms with 1 being a Junior King Suite overlooking the Gulf and the other 2 rooms were their traditional rooms but all of them veryh clean and roomy. This hotel is at the foot of Duval St in Key West and right in the middle of all the action. You can walk to all of the bars and restaurants. The staff were superb and very helpful as well as accomadating in all aspects. I choose this hotel so my buddies could see and enjoy the very best Key West has to offer and there is no better location on the island.
Will be back.
Conrad

Room Tip: If you want a room with a private balcony and overlooking private beach and gulf of mexico try the J...
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  • Stayed March 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Pistol30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KFountain, Manager at Pier House Resort & Spa, responded to this review, 26 April 2012
Thanks Conrad for sharing this review on Trip Advisor. We agree the Harbour Junior Suites with the two king beds and pullout are perfect suites to accommodate a group of friends.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
121 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 bubbles Reviewed 24 April 2012

The Pier House is right in the middle of Key West life, but offers a small private beach and pool. We loved that our place was a convenient little escape. The room was nice and the staff was very helpful. The beach is tiny, but sandy beaches are hard to come by in the keys.

  • Stayed March 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Abby B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KFountain, Manager at Pier House Resort & Spa, responded to this review, 26 April 2012
Thank you for taking the time to share your experience. You are correct that there are very few beaches that are sandy without coral rock and we are quite proud of our beach. We restrict the beach area to guests to ensure room for everyone!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
tacoma
Level Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 24 April 2012

Even though this is on Duvall street, it is quiet and peaceful. The beach is small but nice, with bar service :) The concierge service was great. Walking distance to just about everything. We will return.

Room Tip: We had a room next to the ice machine which was convenient but on Friday had occasional noise.
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  • Stayed April 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank rwinche
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pier House Resort & Spa

Property: Pier House Resort & Spa
Address: 1 Duval St, Key West, FL 33040-6610
Phone Number:
Region: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Key West
#4 Top resorts Hotel in Key West
#5 Spa Hotel in Key West
#6 Luxury Hotel in Key West
Price range (per night): ₹ 21,112 - ₹ 45,582
Hotel Class:4 star — Pier House Resort & Spa 4*
Number of rooms: 142
Official Description (provided by the hotel):
Perhaps nothing is more "Key West" than the Pier House Resort and Spa -it's like no other. Elegant accommodations, lush gardens, a private beach, a selection of restaurants and bars, a full-service spa and a for real let-your-hair-down attitude all come together in a tropical escape that simply can't be duplicated. ... more   less 
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Also Known As:
Pier House Hotel Key West
Pier Hotel Key West
Pier House Key West Florida
Pier Key West

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