My friends and I stayed here in late March 2012. We had some difficulty upon check-in; we expected a AAA discount of which there was none and there was also some confusion about how much more money they wanted up front and an additional credit card ended up being used, etc. The man on duty at the front desk had a bit of an attitude on top of everything else. We then encountered difficulty at the pool when we ordered drinks; we were told we couldn't charge anything to the room because we were listed as "cash only"! How could that be when they had TWO major credit cards on file? Embarrassing to say the least! We finally straightened everything out and my friends stopped by to see the manager to let him know what was happening. We were quickly upgraded to a suite overlooking the pool at no charge! I must say, the suite was beautiful and very clean (as was our first room), the balcony was spacious and very private, almost completely covered by palm trees and foliage. The rest of the staff couldn't have been more pleasant and helpful and the grounds were beautiful and immaculately kept. The beach is great too - I never missed a day - though it can get very very hot if there is no breeze. Don't miss the little turtle pond and the beautiful fountains out front. If you've got the cash, give Pier House a try. Very nice hotel.
- Official Description (provided by the hotel):
- Perhaps nothing is more "Key West" than the Pier House Resort and Spa -it's like no other. Elegant accommodations, lush gardens, a private beach, a selection of restaurants and bars, a full-service spa and a for real let-your-hair-down attitude all come together in a tropical escape that simply can't be duplicated. ... more less
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- Also Known As:
- Pier House Hotel Key West
- Pier Hotel Key West
- Pier House Key West Florida
- Pier Key West