Amazing resort! Clean rooms, pet friendly, great location, spectacular dining. We tried every restaurant and they were all great. I will definitely return to this resort. Key largo never disappoints and this is a hidden gem. More
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The resort was very clean and the staff was very friendly and ready to help. The restaurants had delicious and ample servings of food. The pool was beautiful. There was no beach, but the bay was lovely and we were able to get in and enjoy the water. Had a lot of fun at the Poolside bar. The weather wasn’t great, a few days, it was cool and rainy. We actually drove to Key West for the day and enjoyed that very much. We also took a glass bottom boat to the Reefs. We saw lots of turtles and fish. All in all a very nice trip.
Thank you for your time and your feedback. Sorry the weather wasn't 100% while visiting but glad to read you made the best of it and got to enjoy what some of the Keys has to offer. We love that you had an awesome experience with our staff, restaurants, pool and that you even got to see some sea life! Please let us know if we may assist you if you ever return to the Keys, it'll be our pleasure to host you once again. Thank you
The hotel front desk / customer service leaves much to be desired. Booking a reservation well in advance and applying suite night awards was a nightmare. The hotel claims no availability yet when you speak with Bonvoy managers they show many available suites, shows the same on the Marriott website, but the hotel claims otherwise in a very rude and unprofessional manner, especially to a lifetime platinum elite member with over 25 years of loyalty. Despite several phone calls and much finger pointing I've essentially wasted my credits due to their incompetence and can't cancel the reservation without penalty. Do yourself a favor and stay somewhere else!
Please accept my sincerest apologies for the inconvenience that you experienced. Playa Largo appreciates you taking the time to write us this review. Our duty is to ensure our guests have the best enjoyable experience and on this occasion we fell short. I would like to express that Management has read your review and is currently working on implementing some changes. We would love the opportunity to have you as our guest and be able to provide the experience you deserve. We hope you visit us in hopes you notice our improvement.
Great hotel for relaxing . Perfect location, great sunsets, great restaurants. Rooms are nice. Beds and pillows need work. We drove from Delray Beach, which took under 2 hours for a 2 day stay. The resort is situated perfectly, nice pool, gym, bay swimming. Great sun sets. Everyone was so friendly. Just bring shorts, teeshirts, and bathingsuits. Such a relaxing place.
Thank you so much for taking the time to write a review and giving us feedback. We are so happy you enjoyed staying with us at Beautiful Playa Largo. I must agree with you about the Great Sunsets! We take pride in hiring the very Best Associates and we are glad you got to experience their friendliness. Please let us know if we may assist you in making your plans to return in the near Future back to Paradise!
Our trip to Key Largo came with great anticipation
Unfortunately our stay got off to a very rocky start due to some miscommunication, and we thought my daughters experience would be ruined as a result.
Monica to the rescue!
She stepped right in and turned our disaster into a dream trip
She was so attentive to our needs and went above and beyond anything we could have imagined.
The grounds are pristine, the staff are great
We will most certainly be returning
Thank you Monica and the staff at Playa Largo
THANK YOU!!!! We aim to please at Playa Largo Resort and Spa. So thrilled to read that Monica was able to turn things around for you and you were able to enjoy Paradise. Thank you for taking the time to write this review as our intent is to be The Best Paradise Get Away. We value our Associates and we will be sure to acknowledge Monica at our Monthly Staff appreciation Luncheon we host for all our Associates at Playa. We take great pride in our grounds and make sure our staff appreciates all of our guests, so glad it does not go unnoticed. Please let us know if there is anything we may assist you with when you make plans to return to Playa Largo. We hope your Daughter's Sweet 16 Birthday was unforgettable and we hope she will return to celebrate many Birthdays at Playa!
This place is truly an amazing place! And we’ve been around. If you’re looking for a 5-star yet very approachable and memorable, very-bummed-when-you-leave, chill, beautiful, special, classy, relaxed, delicious, pampered, romantic, active or not, family or group or couple or even single, short getaway or longer vacation I HIGHLY suggest you look here. It has everything you would want on a vacation and I could go on endlessly about how much we and everyone we’ve met there truly love this place. It’s a truly awesome facility with awesome landscaping and endless amenities. We’ve met so many people at the Resort (you can keep to yourself or engage with other guests) who like us are repeat enjoyers of this Resort. And we are very world travelled including literally having traveled around the world so we know of what we speak. My wife and I and our 7lb Shih Tzu Kiddo (they are very dog friendly so bring your well behaved fur babies and be a good owner while there!!) have been here several times and we keep coming and will continue going back. While we’ve stayed in all of their categories of rooms, which are all beautiful and well appointed, on our last last two visits we splurged (and the splurge isn’t even that crazy!) on a private Bungalow (ours , because they have others including a private home with a private pool right on the water, was two-story, two-full-bath-one-with-tub, full kitchen with Nespresso machine and pods we enjoyed so much, washer and dryer, amazing king bed with two sleeper sofas so perfect for a couple or a family, so quiet, and just at the edge of and secluded from the rest of Resort ) where you feel like a millionaire (actually multimillionaire!) and where every morning at your doorstep is a small, handled trunk in which is a carafe of coffee and pastries and fruits and butter and jellies and it was awesome!! ALL 3 of us truly love this Resort and the staff which is from all over the USA and from France, Brooklyn, Uzbekistan,Jamaica, South America, Haiti and other exotic places. While you’re wowed when you come for the first time, starting from when you first walk into the lobby and enjoy your complementary drink while checking in, the more you come back and immerse yourself into the Resort the more you appreciate and fall more and more in love with all they’ve done here and all they do for you while here. First, the setting is spectacular - right on the water (on the Gulf side which is the best side) with a sandy beach the length of the Resort with wide semicircular rustic concrete steps down into a dedicated swim area that you can enjoy up to your knees or up to your neck and a water sports outlet right next to the water where you can arrange for whatever you want to do in the water, including a catamaran cruise just off the Resort’s dock and off of which dock you can see various kinds of fish, crabs, starfish, harmless sharks, and even manatee. We always want one of their floats of various diameters that we anchor and hang or lay on which holds our drinks and masks and snorkels and on which we place hermit crabs and starfish to then take farther out to deeper water. There’s also beach and pool cabanas by the beautiful family-friendly pool of which we’ve availed where you can get non-stop water, drinks, food and really great service all day long. The Resort is only an hour from Miami and just far enough down in the Keys where you realize you don’t have to go any further. Met many folks from many places (very eclectic and international crowd) and some drove so they could do nearby sites and experiences and others came with no intention of leaving the Resort - why would you since in addition to the amazing beach and pool and other various amenities they have an amazing spa, 3 restaurants with truly great food (4 if you count eating at the poolside tiki bar) one with great breakfast buffet and where you can have a very romantic dinner, one with sushi and ceviche and outstanding cocktails, one raised and open air right on the water with great fare which also serves you dinner on high top tables in the water if you so arrange, two of them with nightly live music, a dedicated venue for young children to spend time if parents want to do something alone, a great gym/workout area, a great sundries shop, lots of daily activities so read what they give you when you check in about those, a nightly Eventide ritual where you can write your cares on a piece of paper while cocktailing out of a pineapple and watching the beautiful sunset right in front of you at which time they place all the papers from all the writers in a metal bowl on a small barge and light the papers on fire while they tow it out about 50 yards off shore - you must try it as it works!! Go, go, go, go etc infinity and beyond
Thank you kindly for your time in writing this heartfelt review. We take so much pride in all we do on a daily to satisfy our guests needs in everyway. Being that you are a world traveler and have had many experiences we are so content that Playa Largo Resort and Spa filled all your needs and expectations for you, yours (your lovely Shih Tzu Kiddo included). So glad you enjoyed your stay at our lovely Bungalow this time, they are truly hidden gems with Island flare! We are looking forward to your return, please let us know if there is anything we may assist you with in your future plans to PARADISE! Thank you kindly and always Island Wishes from your Playa Family.
