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Traveller rating
607
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57
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All reviews snappers restaurant restaurant next door key west hard boiled eggs continental breakfast covered parking hot tub live entertainment overlooking the water ocean view complimentary kayaks sitting area stayed longer laid back the upper keys full kitchen lodge
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9 - 14 of 1,060 reviews
Reviewed 11 December 2021

We were very disappointed with this place. The room was dirty. The TV stand (pictured) was about to fall apart. Room 300 is awful and only accessible with stairs. No view. Only one chair outside room and the outdoor light didn’t work. Asked to be moved but they refused to move us. Found intimate things left behind (pictured) in the night stand. The pool and hot tub was ice cold. I was scolded when asked for extra towels and face cloths, staff was always non existent at the front desk. We had to screw the light bulb in to make the lights work. The only positive was the location of the resort (next to Snappers) and we did receive money off for all the issues. Room 300 should be gutted and done over. It’s just awful!

Date of stay: December 2021
Trip type: Travelled as a couple
Thank hollyfC9060PJ
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 4 December 2021

Room was nice but the pool and hot tub was ice cold. After a day of traveling a hot hot tub which is an amenity would be appreciated. Also ne scoop in full ice machine with had half the ice cubes frozen together solid.

Date of stay: November 2021
    • Sleep Quality
    • Rooms
    • Service
Thank bigdogsam66
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 21 November 2021

I I have repeatedly called and emailed the General Manager and my response from her was she didn't have time to address my concerns or even call back . If management doesn't care how does the staff? I will never , ever recommend family or acquaintances to stay at this place.

Date of stay: October 2021
    • Service
1  Thank raeter2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 18 November 2021 via mobile

The rooms were filthy. The shower was not usable. Furniture broken. Staff notified and refused to accommodate. Took advantage of two elderly women.
The place is an absolute disgrace. As a former firefighter, I would not recommend this place, 100% UNSAFE

Date of stay: October 2021
Trip type: Travelled with family
2  Thank Mark K
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 19 October 2021 via mobile

This place is nice and small hidden off US1 far enough away you don't hear the traffic. There is fishing right there and free kayak use directly on the Atlantic Ocean. Staff was very nice and the breakfast was just what you need to start your day. The restaurant directly next store is good with a mix of live entertainment daily. I look forward to returning soon!

Date of stay: October 2021
Trip type: Travelled as a couple
Thank mfart
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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