Guests, beware! Manager was awful, however the other staff members were wonderful. We arrived late due to traffic (we traveled over 4 hours). Our key was left in an envelope at the front office with our name on it. Front office was closed. We had an issue with getting locked out of the room (be careful, the door automatically locks when you close it) but there is an emergency # to call and they sent someone right away to open it. Our stay was short, we left early the next morning. I walked to the front office to check out and drop off our keys. The lady was very sweet and I thanked her. As we were getting into our Uber, she came back out asking us to sign paperwork since we were unable to during check in because the office was closed. No problem there, so I did.
Here is where we did have problems: the manager blames us for arriving late, saying we were trying to avoid paying a car and boat fee. We called the day before letting them know we would have a boat & car. It was a measly $25 that we didn’t mind paying. The cost should have been factored into the paperwork since we called the day ahead to make them aware. He also said that we left in a scurry without stopping by the front desk. The woman at the desk is my witness that I stopped by and left both keys and let her know I was checking out. It is not my fault she did not ask me to sign paperwork at that time. He also stated we had an extra vehicle, which we did not and two extra guests. We had our two children with us. We had booked a two bedroom cottage that states it sleeps 4 people and we had 4 guests (2 adults and 2 children) so I do not understand his argument there other than he just wants to argue. I am baffled that he has chosen a career woven around customer service when he lacks so much of it. We will not be staying here again and advise others to seek other options.

I hate reviewing this property so poorly but we had a terrible experience, and one that could have easily been corrected. We booked through Priceline about a month in advance. As the trip was approaching, I received an email from Booking.com and Priceline with reservation confirmations (2 separate emails with 2 different confirmation numbers). I did not realize the two companies were associated. I mistakenly thought I double booked and cancelled one of the reservations on Tuesday night for my stay on Friday night. I was charged a cancellation fee and called to ask why and subsequently realized that it wasn’t a double booking and that I had cancelled my only reservation. I then rebooked my room for that same night and was perfectly fine with paying a difference in rate but thought they would excuse the cancellation charge. I called them to explain what happened and have never experienced such inconsideration. I explained this was a honest mistake and that we really did want to stay with them AND had already rebooked. The answer was pretty much tough luck, it’s our policy. I offered to pay any cost they incurred such as fees paid to third party, etc. and the answer was no. I asked that since I am having to pay for the room I cancelled less than 10 hours ago, may I get the room? The answer was “No, we’ve already rebooked that room”. I completely understand the policy as it relates to holding a room for someone, them cancelling last minute and now you’re out the money. However, I cancelled Tuesday at 11pm for a room on Friday night, called them first thing Weds morning (9AM)... AND HAD ALREADY REBOOKED FOR A HIGHER PRICE! Even Priceline and booking agreed that the owner should take into consideration the specifics and spoke to the manager on my behalf with no luck. I honestly feel taken advantage of and believe this type of business practice and/or particular instance to be unethical. Also, the two emails from both companies with different confirmation numbers is extremely misleading. When I did cancel, I followed the link in the email. There was no notification on that Priceline page stating a date/time to cancel by, or a notification stating “if you submit this cancellation, you will be charged a cancellation fee”. There is a general 3 day cancellation policy at the bottom of the page and I was under the impression I was out of the 3 day window, as I cancelled Tuesday evening for a Friday reservation. I am a fairly frequent traveler and will not be using Booking.com or Priceline, and will NEVER stay at Pelican Key Largo Cottages again! John was the manager and should really explore a different industry outside of hospitality. Unfortunately, due to the way I was treated, I will go to the ends of Earth to dispute this charge and am going to light up every review forum. Outside of all of that the property was decent in a great location with mediocre rooms. Advertised a boat ramp however the ramp was unable to launch even my small boat. I thought that was somewhat misleading. Also charged extra for parking a boat and the property is extremely difficult to maneuver a boat in and out. I appreciate that they offered a hose at the “boat ramp” and did back my boat down the narrow drive to utilize that. Really nice area down by the water to relax, swim and kayak. No pool. Let me add this... my wife did call earlier in the day to inquire about upgrading our room to a room with 2 beds, as our daughter decided to come. This was unavailable and she did ask about the cancellation policy however, this was completely separate from me thinking I double booked the room and cancelling. The manager used this fact against me to justify not issuing a refund so I felt it necessary to include.

The redone rooms are very spacious and clean. The beach is well kept and a very relaxing spot to spend the week. There are multiple restaurants within walking distance. The staff is very friendly! A great place to stay and a very great price!