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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
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Reviewed 19 June 2022 via mobile

We booked via Booking.com and had a booking reference which was confirmed. When we arrived the hotel had no knowledge of our booking. The lady receptionist said this happens all the time and it’s our own fault for not booking directly with the hotel. I told her that if this happens all the time then the hotel should sort it out with Booking.com. She was not very sympathetic and a bit arrogant. It took 40 minutes for her to find another room for us and made me feel very uncomfortable and unwanted. As compensation she gave us a voucher for 2 cocktails. This woman must have had the day off when the hotel ran their customer care course.

Room tip: Do not use Booking.com or other 3rd party agencies.
Date of stay: June 2022
Trip type: Travelled with family
Thank SoniaPettigrew
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Michaela Roberts, Guest Services / Front Office at Reefhouse Resort & Marina, responded to this reviewResponded 21 June 2022

Dear SoniaPettigrew,

I recognize your time is valuable and appreciate the feedback you have provided. Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations. We continue to work with our partner teams so the necessary steps are in place to ensure this is an isolated incident. We hope you choose to stay with us again, whenever your travels bring you back to the area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2022 via mobile

Such a fun hotel- our view was gorgeous. The restaurants were delicious… there was so much to do on the property… they have a Nespresso machine in the room- which is my love language. Beds were comfy- air-conditioning was on point. Would definitely stay here again.

Room tip: We loved the bay view- 4th floor.. beautiful sunsets
Date of stay: June 2022
Trip type: Travelled with friends
Thank 220melindanic
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Shannon Burdge, General Manager at Reefhouse Resort & Marina, responded to this reviewResponded 20 June 2022

Dear 220melindanic,

Thank you for your review. We are very happy to hear you enjoyed your stay and would return. We look forward to being of service again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2022

My husband and I stayed at this property for 3 nights from May 27-30 , for the first time.  We love Key Largo so we stayed there several times in different hotels. The Reefhouse is clean, we liked our room (#204), and the common areas, we compared the Reefhouse to Baker's Cay and Playa Largo resorts , and the service, prices at the bar and the food is better at the Reefhouse ... ... BUT...  on Saturday & Sunday a lot of "guests" from outside the property invaded the hotel, especially the pool and the beach. They were noisy, with lots of food from outside and loud music. We found out they were not staying at the hotel because they said it loudly and kept calling more friends and family to come over to the hotel.
The parking was full, the chairs at the pool and beach more than impossible, the bar terrible but the worst was the noise! 
I understand it was a holiday, but If all the guests are given a bracelet at the check in it should be enforced that everyone uses it
We'll give this property a second chance, maybe Memorial weekend is a very special date..

Date of stay: May 2022
    • Value
    • Cleanliness
    • Service
Thank Maria Marcela P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Shannon Burdge, General Manager at Reefhouse Resort & Marina, responded to this reviewResponded 3 June 2022

Dear Maria Marcela P,

Thank you for your review. I am very sorry your stay was marred by the holiday weekend crowd. We work very hard to ensure only hotel guests are provided access to specific guest areas. It is unfortunate some people will attempt to take advantage and circumvent the rules. We will continue to review our policies and procedures to address the situation you described. Holiday weekends due tend to be extremely busy with families. We do hope you return as it sounds like you enjoy the facility, just maybe not so much during peak times.

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Reviewed 30 May 2022

from the moment we arrived we were checked in and Daniel the bellhop helped us with a weeks worth of luggage and water toys....... a full cart up to the 4th floor ! Daniel gets a Gold Star.......... The room was beautiful, we had a couples spa massage, it was amazing, a great way to relax..... Then to the on premise restaurant for a late lunch, it was amazing, Everyone here, is so happy and grateful to be here, cheerful and hello`s from all the staff, so very nice

We went on a water cruise and Todd was our Captain, he was very knowledgeable of the area and gave us a great tour all the way across Key Largo to the Atlantic Ocean......... We had a great time, Todd you Rock !

Date of stay: May 2022
    • Value
    • Rooms
    • Service
Thank 854bills
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Shannon Burdge, General Manager at Reefhouse Resort & Marina, responded to this reviewResponded 1 June 2022

Dear 854bills,

Thank you for your review, kind words, and recognition of some of the many awesome team members we have here at Reefhouse Resort & Marina. We hope to be of service again in the near future.

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Reviewed 24 May 2022

Location, views, grounds, service were all good but room left a lot to be desired for over $1100 for 2 nights. It needs some work and as you can see from the pics attached, paint and a doorstop would be a good start and easy fix but not done. Agree with assessment by another guest that the bed on the frame was weird. That 6-inch gap around the perimeter of the mattress took some work to maneuver around. Also, the door to the balcony was not easy to open/close/lock. I would just say to lower your expectations when you think about what you envision for the price and the word "resort" and what your room and the amenities will entail.

Date of stay: May 2022
    • Value
    • Rooms
    • Service
Thank T L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Shannon Burdge, General Manager at Reefhouse Resort & Marina, responded to this reviewResponded 25 May 2022

Dear T L,

Thank you for taking the time to share your review and for staying with us. We truly appreciate your feedback and will use it to continue to improve our facility. We hope to be of service again in the future.

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