This property was likely very nice when it was newer but it is showing signs of aging and in need of some repairs and most certainly soundproofing. The lobby is gorgeous so that along with the price per night we thought we were in for a really nice treat. We were the ones who got the middle floor room above the open echo chamber parking deck (kids love to scream and hear their echo) and next to the elevator- yeah…. No. The sheets were clean but everything else seemed a bit careworn and the shower needed a good scrub with some soap scum remover. Not the worst I’ve been in though, just the worst at this price point. Aside from the elevator and echoes from the parking deck, the workers’ meeting place and staging ground where their supplies were housed were also right below us so we got to hear back up beeps at all hours and echoing chatter among those folks as well. Wasn’t there a memo about how voices echo throughout this property? The worst was Friday night before we needed to get up early to go to the airport. A wedding with incredibly loud music and announcer carried on next door from about 6-11. Couldn’t hear the tv, too loud to try to sleep. I may sound like an old fart complaining about other vacationers who are simply not self aware and trying to enjoy themselves, but actually I’m a middle aged stressed out attorney who just wants some rest from humanity and all of its idiocy. So, soundproofing would have cured all of the issues I have with this place. I would have even overlooked the soap scum build up, the nail patches that were not painted over in the bathroom and even the knowledge of every time one of my neighbors flushed the toilet (hope it all came out ok for you? What?! A double flush…911) and the in-out, in-out of people opening and slamming shut their sliding balcony doors. The other Opal property on Key West is much quieter (go figure!) so clearly they got something right with soundproofing. Reef House if you’re reading this, invest a few bucks in this property and give it a needed facelift.

Unsure about the last review? Gus’ Grille is the primary restaurant on property. We have eaten there for breakfast, Easter brunch, and dinner. We experienced a cheerful, attentive staff who recognized us by name. The food was tasty, got to meet the Executive Chef, a Steelers fan, at the prime rib carving station. If you expect immediate snap your fingers service, you simply should NOT be traveling right now. Any media outlet will clearly share the challenges in the hospitality industry, Covid is still alive in some areas. We also went to Breezer’s tiki bar for drinks after dinner, they feature a live musician singing background music. It was not loud to us, with our backs right next to the guitarist. TV’s featured sports, the bartenders were fun and inviting. We stayed in a 2 queen room the first three nights, then changed to a 2 bedroom suite the last 4 nights. Both accommodations are very comfortable and nicely appointed, with the suite having a full kitchen and huge living/dining space. Although housekeeping is offered, we placed a do not disturb sign out and just asked for extra coffee for the Nespresso machine. When you stop and think, do you really need all the additional services? I don’t change my towel at home everyday.
We spent time at both the pool and beach, plenty of comfortable seating, and got to meet the delightful servers and bartenders at Flipper’s pool bar. The spa was spotless and Marte the provider gave us the best facials ever!
This is our second time staying at this wonderful property. Last time we went on a snorkeling trip onsite with Pirates Cove Watersports. Our daughter went jet skiing and had a blast, weather has been ideal. I met the GM Shannon in passing twice who could not have been friendlier and engaged in conversation with his associates. Specific shout outs to Queen Alexeen at Flippers, Carlos, Roderick and Lyndsay at Breezers and of course Carla, Michaela, Lux and Diane at the Front Desk.
I would highly recommend a stay here. If traveling in the spring of 2022, remember what we all just went through, be kind, and definitely be patient, nothing is perfect.