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Reviewed 28 April 2022

The family drove to the Keys with no plans or prior reservations. While looking for a place to stay for a few nights, we found the Reefhouse Resort. We were able to get a room with a gorgeous view of the water. The rooms were clean and spacious and had a full size balcony to sit and enjoy the view. There is a nice pool with a hot tub and a beach area. You can rent kayaks and wave runners at the end of the pier. They have a small beach volleyball area. The staff was very friendly and the resort itself was well maintained. We were only at the resort during the morning and evening hours, but enjoyed the relaxation atmosphere during that time.

Room tip: Any View facing the water
Date of stay: March 2022
    • Value
    • Cleanliness
    • Service
Thank twosenuf
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Shannon Burdge, General Manager at Reefhouse Resort & Marina, responded to this reviewResponded 29 April 2022

Dear twosenuf,

Thank you for choosing to stay with us during your recent trip to the Keys. We truly appreciate you taking the time to review our resort. We hope you will stay with us again very woon.

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Reviewed 25 April 2022

This property was likely very nice when it was newer but it is showing signs of aging and in need of some repairs and most certainly soundproofing. The lobby is gorgeous so that along with the price per night we thought we were in for a really nice treat. We were the ones who got the middle floor room above the open echo chamber parking deck (kids love to scream and hear their echo) and next to the elevator- yeah…. No. The sheets were clean but everything else seemed a bit careworn and the shower needed a good scrub with some soap scum remover. Not the worst I’ve been in though, just the worst at this price point. Aside from the elevator and echoes from the parking deck, the workers’ meeting place and staging ground where their supplies were housed were also right below us so we got to hear back up beeps at all hours and echoing chatter among those folks as well. Wasn’t there a memo about how voices echo throughout this property? The worst was Friday night before we needed to get up early to go to the airport. A wedding with incredibly loud music and announcer carried on next door from about 6-11. Couldn’t hear the tv, too loud to try to sleep. I may sound like an old fart complaining about other vacationers who are simply not self aware and trying to enjoy themselves, but actually I’m a middle aged stressed out attorney who just wants some rest from humanity and all of its idiocy. So, soundproofing would have cured all of the issues I have with this place. I would have even overlooked the soap scum build up, the nail patches that were not painted over in the bathroom and even the knowledge of every time one of my neighbors flushed the toilet (hope it all came out ok for you? What?! A double flush…911) and the in-out, in-out of people opening and slamming shut their sliding balcony doors. The other Opal property on Key West is much quieter (go figure!) so clearly they got something right with soundproofing. Reef House if you’re reading this, invest a few bucks in this property and give it a needed facelift.

Date of stay: April 2022
Trip type: Travelled with family
Review collected in partnership with this hotel
1  Thank Allison C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Shannon Burdge, General Manager at Reefhouse Resort & Marina, responded to this reviewResponded 29 April 2022

Dear Allison C,

Thank you for sharing your review. We are very sorry your experience was not a better one. We appreciate the feedback and will use it to continue to improve our facility. We hope you will stay with us again in the future.

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Reviewed 21 April 2022

Unsure about the last review? Gus’ Grille is the primary restaurant on property. We have eaten there for breakfast, Easter brunch, and dinner. We experienced a cheerful, attentive staff who recognized us by name. The food was tasty, got to meet the Executive Chef, a Steelers fan, at the prime rib carving station. If you expect immediate snap your fingers service, you simply should NOT be traveling right now. Any media outlet will clearly share the challenges in the hospitality industry, Covid is still alive in some areas. We also went to Breezer’s tiki bar for drinks after dinner, they feature a live musician singing background music. It was not loud to us, with our backs right next to the guitarist. TV’s featured sports, the bartenders were fun and inviting. We stayed in a 2 queen room the first three nights, then changed to a 2 bedroom suite the last 4 nights. Both accommodations are very comfortable and nicely appointed, with the suite having a full kitchen and huge living/dining space. Although housekeeping is offered, we placed a do not disturb sign out and just asked for extra coffee for the Nespresso machine. When you stop and think, do you really need all the additional services? I don’t change my towel at home everyday.
We spent time at both the pool and beach, plenty of comfortable seating, and got to meet the delightful servers and bartenders at Flipper’s pool bar. The spa was spotless and Marte the provider gave us the best facials ever!
This is our second time staying at this wonderful property. Last time we went on a snorkeling trip onsite with Pirates Cove Watersports. Our daughter went jet skiing and had a blast, weather has been ideal. I met the GM Shannon in passing twice who could not have been friendlier and engaged in conversation with his associates. Specific shout outs to Queen Alexeen at Flippers, Carlos, Roderick and Lyndsay at Breezers and of course Carla, Michaela, Lux and Diane at the Front Desk.
I would highly recommend a stay here. If traveling in the spring of 2022, remember what we all just went through, be kind, and definitely be patient, nothing is perfect.

Room tip: 4th floor is highest, get a, suite if you need the ultimate in space and comfort
Date of stay: April 2022
    • Sleep Quality
    • Cleanliness
    • Service
Thank Jruss123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Shannon Burdge, General Manager at Reefhouse Resort & Marina, responded to this reviewResponded 22 April 2022

Dear crussell6,

Thank you for your detailed and thorough review of your stay. We truly appreciate the kind words and support. It was a pleasure meeting you and your family around the property during your stay! We hope to be of service again soon. I'm sure the staff will be keeping an eye out for you. Thank you again.

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Reviewed 16 April 2022 via mobile

The room was very nice but as a full service resort this property is sub par. The main restaurant left us standing at host stand for over 15 minutes while 3 people said someone would be with us in a minute. Most employees were standing around talking and the restaurant was not busy. The other restaurant/bar music was so loud that our ears rang when we came out we watched several couples go in the immediately come out and say the music is way to loud. Bartenders couldn’t hear what people were ordering. The pool bar was supposed to close at sunset but closed at least 2 hours before sunset and the brown, short haired female bartender is extremely rude. If you are looking for a place to stay, play and dine in key largo you should try another resort.

Date of stay: April 2022
Trip type: Travelled as a couple
1  Thank I162VYmarym
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Michaela Roberts, Guest Services / Front Office at Reefhouse Resort & Marina, responded to this reviewResponded 17 April 2022

Thank you for the feedback you have provided.
Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.
I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience is an isolated incident.

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Reviewed 14 April 2022 via mobile

My husband & I wanted to get away from the NE cold weather for my birthday/ Babymoon/ Spring break, so after some time researching locations in Key Largo ( so our drive wouldn’t be long from Miami), we found that this was our best option for what we were looking for. We wanted the following:
A view of the bay & a king size bed✅
A higher floor & easy access parking for our rental✅
Quiet area for us to get good sleep✅
Easy access to the beach & pool with food & drinks✅
Water sport options or other things to get into within a very short drive✅

The check in process was quick & easy, the staff was helpful & friendly, we found our room, gave ourselves a night tour of the property so we could scout spots we wanted the following morning.

The quality of the room is fine, I knew coming into this that upgrades of their designs & some products inside the room could use a refresh as some handles were bent, and our main hotel room door had to be slammed shut in order to actually lock behind us. Some upkeep of the rooms & property overall would be welcomed & helpful since you do pay a lot for this location to begin with. We justified it since we really won’t have another get away like this for a long time, so we rolled with some of the punches. If you have high expectations, there are other resorts in the area that are nicer but cost even more than this one. So unless money isn’t a problem, this may be the best option. Not sure what their standard rooms are like, but heard mixed reviews from others. We didn’t want to waste our money or time with the cheaper options intentionally so we wouldn’t have to worry.

Our room overall is perfectly fine. It has a great view from the bed, the doors open on both sides so you get lots of fresh air & a cute balcony with two chairs & a table.

This is a very kid friendly location, it seems to be mainly young teens, kids & a few babies. Not a lot of couples. So if you’re looking for a “kid free” location, this isn’t for you, keep looking.

Again, can’t complain about the experience or staff, everyone has been super helpful, friendly, kind & available. We also knew that room cleaning wouldn’t be regular due to Covid & staffing issues all over the USA, but we’re pleasantly surprised when our room was made up after spending our days outside on the beach & by the pool.

One HUGE complaint I do have is allowing guests to bring their own music to the pool area. I thought this was not allowed but seems that nobody is enforcing it or telling them they can’t. It’s a handful of people, but when you’re already paying in the $1k to stay here, it should certainly be enforced. Nobody needs to hear anything outside of what the resort speakers are playing.

The food & drinks on property is great & we have had zero complaints in that department either.

Date of stay: April 2022
Trip type: Travelled as a couple
Thank SemraE1282
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Shannon Burdge, General Manager at Reefhouse Resort & Marina, responded to this reviewResponded 15 April 2022

Dear SemraE1282,

Thank you for taking the time to share your review of the Reefhouse Resort & Marina. We appreciate all of your feedback very much and will use it to work to improve. We hope to be of service again in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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