Unsure about the last review? Gus’ Grille is the primary restaurant on property. We have eaten there for breakfast, Easter brunch, and dinner. We experienced a cheerful, attentive staff who recognized us by name. The food was tasty, got to meet the Executive Chef, a Steelers fan, at the prime rib carving station. If you expect immediate snap your fingers service, you simply should NOT be traveling right now. Any media outlet will clearly share the challenges in the hospitality industry, Covid is still alive in some areas. We also went to Breezer’s tiki bar for drinks after dinner, they feature a live musician singing background music. It was not loud to us, with our backs right next to the guitarist. TV’s featured sports, the bartenders were fun and inviting. We stayed in a 2 queen room the first three nights, then changed to a 2 bedroom suite the last 4 nights. Both accommodations are very comfortable and nicely appointed, with the suite having a full kitchen and huge living/dining space. Although housekeeping is offered, we placed a do not disturb sign out and just asked for extra coffee for the Nespresso machine. When you stop and think, do you really need all the additional services? I don’t change my towel at home everyday.
We spent time at both the pool and beach, plenty of comfortable seating, and got to meet the delightful servers and bartenders at Flipper’s pool bar. The spa was spotless and Marte the provider gave us the best facials ever!
This is our second time staying at this wonderful property. Last time we went on a snorkeling trip onsite with Pirates Cove Watersports. Our daughter went jet skiing and had a blast, weather has been ideal. I met the GM Shannon in passing twice who could not have been friendlier and engaged in conversation with his associates. Specific shout outs to Queen Alexeen at Flippers, Carlos, Roderick and Lyndsay at Breezers and of course Carla, Michaela, Lux and Diane at the Front Desk.
I would highly recommend a stay here. If traveling in the spring of 2022, remember what we all just went through, be kind, and definitely be patient, nothing is perfect.

The room was very nice but as a full service resort this property is sub par. The main restaurant left us standing at host stand for over 15 minutes while 3 people said someone would be with us in a minute. Most employees were standing around talking and the restaurant was not busy. The other restaurant/bar music was so loud that our ears rang when we came out we watched several couples go in the immediately come out and say the music is way to loud. Bartenders couldn’t hear what people were ordering. The pool bar was supposed to close at sunset but closed at least 2 hours before sunset and the brown, short haired female bartender is extremely rude. If you are looking for a place to stay, play and dine in key largo you should try another resort.

My husband & I wanted to get away from the NE cold weather for my birthday/ Babymoon/ Spring break, so after some time researching locations in Key Largo ( so our drive wouldn’t be long from Miami), we found that this was our best option for what we were looking for. We wanted the following:
A view of the bay & a king size bed✅
A higher floor & easy access parking for our rental✅
Quiet area for us to get good sleep✅
Easy access to the beach & pool with food & drinks✅
Water sport options or other things to get into within a very short drive✅

The check in process was quick & easy, the staff was helpful & friendly, we found our room, gave ourselves a night tour of the property so we could scout spots we wanted the following morning.

The quality of the room is fine, I knew coming into this that upgrades of their designs & some products inside the room could use a refresh as some handles were bent, and our main hotel room door had to be slammed shut in order to actually lock behind us. Some upkeep of the rooms & property overall would be welcomed & helpful since you do pay a lot for this location to begin with. We justified it since we really won’t have another get away like this for a long time, so we rolled with some of the punches. If you have high expectations, there are other resorts in the area that are nicer but cost even more than this one. So unless money isn’t a problem, this may be the best option. Not sure what their standard rooms are like, but heard mixed reviews from others. We didn’t want to waste our money or time with the cheaper options intentionally so we wouldn’t have to worry.

Our room overall is perfectly fine. It has a great view from the bed, the doors open on both sides so you get lots of fresh air & a cute balcony with two chairs & a table.

This is a very kid friendly location, it seems to be mainly young teens, kids & a few babies. Not a lot of couples. So if you’re looking for a “kid free” location, this isn’t for you, keep looking.

Again, can’t complain about the experience or staff, everyone has been super helpful, friendly, kind & available. We also knew that room cleaning wouldn’t be regular due to Covid & staffing issues all over the USA, but we’re pleasantly surprised when our room was made up after spending our days outside on the beach & by the pool.

One HUGE complaint I do have is allowing guests to bring their own music to the pool area. I thought this was not allowed but seems that nobody is enforcing it or telling them they can’t. It’s a handful of people, but when you’re already paying in the $1k to stay here, it should certainly be enforced. Nobody needs to hear anything outside of what the resort speakers are playing.

The food & drinks on property is great & we have had zero complaints in that department either.