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All reviews gus' grille key west pool bar dive shop bay view jet ski bedroom suite corner room water sports beach area pool side great pool small beach plenty of chairs water view scuba diving fire pit
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61 - 66 of 2,659 reviews
Reviewed 19 July 2021

Our room was filthy and the pictures of the resort and rooms on the website make it far better than it really is. As soon as we walked into the room we noticed the wall were dirty. Two sites had hair on them at a light switch and on the wall. The door to room shut all the way, but had a significant gap that light shined through and bugs could crawl in and out of. Marriott should be ashamed of this property. For $700/night it is terrible. I've stayed in motel 6, super 8 etc that were far cleaner than this place. We don't mind paying more for location, but not a room as filthy as this with unknown hair on soap, light switch. Property worn down. Rebooked to the Playa Largo, also a Marriott property, and much better at slightly lower cost. If you fear COVID, this place should scare you with the filth we saw. I'm sure the property will respond to this, and we were told no charge as we never even unpacked and left. Yet, days later, the charge is still on our credit card. Maybe we got the worst room on the property, but still. We haven't left a hotel before unpacking ever before.

Date of stay: July 2021
    • Value
    • Cleanliness
2  Thank B4143WFjohnb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Shannon Burdge, General Manager at Reefhouse Resort & Marina, responded to this reviewResponded 21 July 2021

Dear B4143WFjohnb,

Thank you for your review. I am very sorry your room was not as it should have been upon your arrival. We will certainly be reviewing our cleanliness guidelines and processes to ensure this does not happen in the future. I am hopeful you enjoyed your stay at your alternate location. If the hold on your credit card taken at check-in has not been released, please let me know so I may work to remove this hold. Again, please accept my apologies.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2021 via mobile

First, our family has stayed at this property several times. The location is excellent. Nice beach and water activities. We enjoyed the sunset from the large tiki overlooking the bay. The staff handling the kayak rentals is helpful and friendly. My spouse thoroughly enjoyed the spa and massage. However, these are outside vendors. Our server at the pool and Gus’ were friendly.

Ok. Here’s the bad part. The property is in disrepair. It does not appear there has been any major updates since our last visit in 2016. Our room had a hole in the wall. The paint on the bathroom door is peeling.

Understanding that COVID has caused substantial staff shortages, for the price we paid off season, we were disappointed in the overall upkeep especially in the pool area. General maintenance and cleanliness were lacking. A used diaper was left on a lounge chair and had to be removed by my spouse. Plastic cups were lying around the pool deck. Used towels were lying on chairs. Dirty food dishes were left near the bar overnight. Housekeeping came after 4 on one day and not until we left for dinner on the second day to service our room. The exercise room was fine.

As a Bonvoy member, our family always strives to stay at Marriott properties. This experience has unfortunately made us rethink whether we will continue to do so.

Date of stay: July 2021
Trip type: Travelled with family
1  Thank AAGoodlife
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Shannon Burdge, General Manager at Reefhouse Resort & Marina, responded to this reviewResponded 14 July 2021

Dear AAGoodlife,

Thank you for your review, detailed observations, and continued patronage. I am very sorry you experienced some issues during your stay. We will certainly use your comments to continue to improve. We have completed many projects just in the last year to include replacing the pool deck and Tiki bar, room renovations to include furniture, flooring, and window treatments. We have plans to continue to improve in many areas of the hotel and hope you will return to see our continued transformation.

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Reviewed 9 July 2021 via mobile

Excellent place to stay in Key Largo. Rooms were well appointed, nicely updated, and the AC worked awesome. The staff was great and we loved the amenities that the place offered. The beach is small, but quiet. The poolside bar is fun. Will stay here again!

Room tip: Good place for pool and beach time!
Date of stay: July 2021
Trip type: Travelled with friends
2  Thank Runnerny2244
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Shannon Burdge, General Manager at Reefhouse Resort & Marina, responded to this reviewResponded 9 July 2021

Dear Runneryny2244,

Thank you for your review. We are very happy to hear you enjoyed your stay and would stay again in the future. We look forward to welcoming you back soon.

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Reviewed 7 July 2021

On the positive side, first of all, the hotel was very clean. It has a small beach and lots of water activities. You can rent kayaks and jet skis or take tours for snorkeling, diving or just watching the sunset. However, overall was not worth the price. We paid almost $3000 for three adults (one room) for three nights, thinking it was an all-inclusive resort. It did not even include breakfast. The property is very old, It is basically three different apartment blocks. The pool is small and crowded. It is next to an RV park and that was noisy.

Date of stay: June 2021
    • Sleep Quality
    • Rooms
    • Service
Thank daizy78
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Shannon Burdge, General Manager at Reefhouse Resort & Marina, responded to this reviewResponded 8 July 2021

Dear daizy78,

Thank you for taking the time to share your review. I am very sorry you did not enjoy your stay more. I also want to apologize for any confusion regarding the hotel. We have never been an all inclusive property. If you say this somewhere, please let me know where so we may correct this as we do not wish to have anyone confused about the hotel. Our rates are dependent on demand and seasonality. I would suggest late August or September as our rates tend to be a little lower during that period. Thank you again for your review. We hope to have an opportunity to serve you again in the future.

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Reviewed 4 July 2021

We stayed here two nights in early July. The room was comfy but nothing to write home about (a little dated). The staff were fine. What’s really amazing is the location of their beach and pool. We saw the most magnificent sunset from the beach. Amazing!!! Worth it just for that!

Date of stay: July 2021
Trip type: Travelled with friends
Thank freelancea
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Shannon Burdge, General Manager at Reefhouse Resort & Marina, responded to this reviewResponded 5 July 2021

Dear freelancea,

Thank you for taking the time to share your review. We appreciate your feedback very much. We hope to be of service you again in the future very soon.

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