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All reviews gus' grille key west pool bar dive shop bay view wrap around balcony bedroom suite corner room water sports beach area pool side great pool small beach plenty of chairs water view scuba diving fire pit
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189 - 194 of 2,650 reviews
Reviewed 28 July 2019 via mobile

Not bad, but certainly not worth what they charge during mini-season. I’m a Marriott person. So I’ve been to a lot of their properties. Couldn’t find reservation at check-in. Rooms are nice, but not what I’m accustomed to for $450 a night. On property restaurants are just OK. Staff were all great at restaurants and hotel, but food and drinks were mediocre.

Date of stay: July 2019
Trip type: Travelled with family
1  Thank DwayneAlton
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
MelissaK3086, Manager at Reefhouse Resort & Marina, responded to this reviewResponded 29 July 2019

Thank you so much for taking the time to advise us of your recent stay here with us. We are sorry to hear of the disappointments you had with your stay. We have shared your comments with the appropriate hotel teams for our future guests. We thank you again and hope we have a chance to better host you in the future.

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Reviewed 23 July 2019

A great location, terrific views of the water from all rooms, just a solid property. Rooms are updated, baths are perfect. The pool area and the pool bar and it's staff are attentive and expedient. Luz in the front desk is very helpful and Kingsley, a server in the Breezer's Bar area, is outstanding! We will be returning to this property!

Room tip: All the rooms are positioned and appointed extremely well.
Date of stay: June 2019
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank Theretiredtravelers
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Shannon B, General Manager at Reefhouse Resort & Marina, responded to this reviewResponded 23 July 2019

Thank you for your review and taking the time to recognize some of our great staff members. We look forward to serving you on your next visit.

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Reviewed 20 July 2019

This property is beautiful and the staff has kind people. My relatives and I were there for a week. On Monday (07/15/19) one of my relatives bought about $250 worth of souvenirs from a local shop. She kept the souvenirs inside of a bag in her hotel room (107) with all of her other belongings. On Thursday, we had a great time exploring the Florida Keys but upon our return to the hotel, she noticed that the bag was missing. We immediately searched the room and our car for the bag (didn't find it). We then contacted the front desk to report the incident, they referred us to the housekeeping manager. The manager was not thorough in following up with the situation. She was also bias toward her employee's statement of ...."Que bolsa? Yo no vi ninguna bolsa!" We never found the bag and nothing was done about the missing items. To anyone who wants to stay at this hotel, have fun but make sure that you secure your valuables.

Room tip: Rooms toward the back have ocean/pool view
Date of stay: July 2019
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank MrD305
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
MelissaK3086, Manager at Reefhouse Resort & Marina, responded to this reviewResponded 21 July 2019

Good Morning,
Thank you for your comments. We are sorry to hear of the lost items you had. We have reviewed with the managers, and staff here on property, while also reviewing our lost and found items, and unfortunately nothing was found.

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Reviewed 20 July 2019

Great place in all aspects! Nice room with beach/bay view. Spacious and clean with everything you need. Very quiet on the 4th (top) floor. Breakfast restaurant: Good quality and selection of items, great variet of food to order as well. Very personalized service and attention to details. The big surprise was: the beach! Small and compact is what makes it outstanding. Aritificial sand beach which is very clean. Well maintained area at all; with sun chairs and umbrella hats (all for free). Pool right behind so you merely have to take ten steps to open waters or the pool. Spent days and hours there - just one of the most joyful beachside experiences ever. Staff friendly and helpful in all areas of the hotel. Will defenitely return again.

Room tip: Try to get a beach/bay view room on 3rd or 4th floor. The view is worth it.
Date of stay: July 2019
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank OanOidaGrantler
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
MelissaK3086, Manager at Reefhouse Resort & Marina, responded to this reviewResponded 21 July 2019

Good Morning,

Thank you so much for your comments regarding your recent sty here with us at the Key Largo Marriott. We are so pleased to hear you enjoyed your time at the Resort, and were able to enjoy some of the amenities it has to offer. We have shared your comments with the staff and managers here for review. We thank you again, and look forward to hosting you on your next trip to the Florida Keys.

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Reviewed 18 July 2019

Spent -4- nights there last week. 4th Floor Room overlooking the Sound. Fantastic view and room! Sliding glass double doors lead to the perfect balcony! Drove up and down the Keys and swam and ate onsite as well. Restaurant is a hidden gem and has an amazing view! If you go, ask for 4th floor with a view! Great Staff! Convenient to get to!

Date of stay: July 2019
Thank classicdad64
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
MelissaK3086, Manager at Reefhouse Resort & Marina, responded to this reviewResponded 19 July 2019

Good Morning,

Thank you for taking the time to advise us of your recent stay here at the Key Largo Marriott. We are pleased to hear you enjoyed your time with us, and were able to enjoy some of the amenities we offer. We look forward to seeing you on your next trip to the Florida Keys.

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