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All reviews gus' grille key west pool bar dive shop bay view wrap around balcony bedroom suite corner room water sports beach area pool side great pool small beach plenty of chairs water view scuba diving fire pit
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Reviewed 10 July 2019

Stopped here en route to Key West. Its a beach resort hotel so they are busy with families and groups. We found the hotel clean tidy and comfortable. The room came with a large balcony which was nice to relax on after a day at the beach. The beach is small an dteh beds are close. It wasnt too busy when we were there but will be noisy when at max occupancy. We went to use the bar but it was very busy so decided to go to a nearby venue but it had been wet so the outside seating was not in use so undertsand that the bar was cramped. Would use again if travelling that route

Date of stay: June 2019
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank lmac102
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Shannon B, General Manager at Reefhouse Resort & Marina, responded to this reviewResponded 11 July 2019

Thank you for your review and for giving us the opportunity to serve you on your trip to Key West. We hope to have you return so you may again, enjoy the facilities.

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Reviewed 7 July 2019

My wife and I took her 88 year old aunt with us to this resort over Memorial Day weekend! We had a great time there, we visited Miami with her aunt, we saw all of our old places we used to go to when I was in school during the late 1970’s. We dropped her aunt off to see some old friends, my wife and I went to dania jai lai not so fun any longer. When we got back to the hotel we loved the hotel and all of the amenities. We had a beautiful 2 bedroom master suite which her aunt loved. My wife and I loved the pool, the bar and the gulf. What a great place to be, as it turns out her brother and nephew were at the same hotel a week earlier!

Date of stay: August 2018
Thank Losttraveler50
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
MelissaK3086, Manager at Reefhouse Resort & Marina, responded to this reviewResponded 7 July 2019

So glad to hear you enjoyed your stay here with us, and a walk down memory lane. we hope to see you again next time you decide to come down to the Florida Keys

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Reviewed 6 July 2019 via mobile

Hotel is very close to the road, so the rooms are quite noisy... I could even hear trucks being in the bathroom. The rooms haven’t been refreshed or maintained for quite some time: holes in the carpet, wardrobe door hanging etc.. feels like 90s but they are clean. The beds are very high but comfortable. Parking places in the garage are limited, but you pay the same price inside or if you park outside on the sun. The only plus is the beach area... but don’t expect to get any attention there... no one to get the towels- it is self service.

Date of stay: June 2019
Thank NatSpe
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
MelissaK3086, Manager at Reefhouse Resort & Marina, responded to this reviewResponded 7 July 2019

Thank you for your comments regarding your recent stay here with us. We are sorry to hear your stay did not meet your expectations. We have forwarded your comments to the appropriate team members and departmental managers for review.

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Reviewed 5 July 2019 via mobile

Booked months ago and requested upgrade - never received email to confirm this. When we arrived we were told that hotel was full and that there were no more rooms/upgrades - the front lady was rather rude and looked as if she was astounded we’d even dare to request this.... while we were in line to check in we had heard others being upgraded and meet with a couple (also platinum) who arrived 1 hr after us who were upgraded to a ocean front suite. We were put in a 1st floor very noisy room (right by cleaning area) room with view over parking area....
We only stayed at Marriott to hope for an upgrade- we could have stayed anywhere else....

Date of stay: July 2019
Trip type: Travelled with family
1  Thank danish66
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Shannon B, General Manager at Reefhouse Resort & Marina, responded to this reviewResponded 6 July 2019

Thank you for sharing your review. I am sorry your stay was not a more enjoyable one. We do not complete upgrades until day of arrival. That being said, we try very hard to accommodate every request, unfortunately, we have a very limited number of upgraded rooms. We hope you will provide us another opportunity to serve you in the future.

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Reviewed 3 July 2019

This resort is right off Hwy 1 and you can hear traffic the entire time you are here. The resort does offer a lot of food, beverage and activity rentals but the rooms are run down and need a lot of work. The swimming pool area is nice and large but the water is way too warm, especially with the heat of Florida. The front desk staff was split with a very friendly person and a very rude one. Marriott is the first choice for me when staying somewhere so this one disappointed me and did not feel like a typical Marriott property. Outside the rooms it feels like a run down apartment and you when someone talks outside sound echos so loud you hear it in your room. On a positive note, there are many options for food and entertainment in walking distance.

Date of stay: June 2019
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Michelle A
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Shannon B, General Manager at Reefhouse Resort & Marina, responded to this reviewResponded 4 July 2019

Thank you for your review. I am very sorry your stay was not a more enjoyable one. Some items of note, we do employ several pool chillers to keep the water from getting too warm. Unfortunately, in the type of heat we have experienced, this can be a difficult task. Rude staff is certainly not acceptable and will be addressed. We value all comments and truly appreciate your feedback so we may improve our facility and the services we provide. Thank you again for your feedback.

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