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All reviews gus' grille key west pool bar dive shop bay view wrap around balcony bedroom suite corner room water sports beach area pool side great pool small beach plenty of chairs water view scuba diving fire pit
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Reviewed 6 July 2019 via mobile

Hotel is very close to the road, so the rooms are quite noisy... I could even hear trucks being in the bathroom. The rooms haven’t been refreshed or maintained for quite some time: holes in the carpet, wardrobe door hanging etc.. feels like 90s but they are clean. The beds are very high but comfortable. Parking places in the garage are limited, but you pay the same price inside or if you park outside on the sun. The only plus is the beach area... but don’t expect to get any attention there... no one to get the towels- it is self service.

Date of stay: June 2019
Thank NatSpe
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
MelissaK3086, Manager at Reefhouse Resort & Marina, responded to this reviewResponded 7 July 2019

Thank you for your comments regarding your recent stay here with us. We are sorry to hear your stay did not meet your expectations. We have forwarded your comments to the appropriate team members and departmental managers for review.

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Reviewed 5 July 2019 via mobile

Booked months ago and requested upgrade - never received email to confirm this. When we arrived we were told that hotel was full and that there were no more rooms/upgrades - the front lady was rather rude and looked as if she was astounded we’d even dare to request this.... while we were in line to check in we had heard others being upgraded and meet with a couple (also platinum) who arrived 1 hr after us who were upgraded to a ocean front suite. We were put in a 1st floor very noisy room (right by cleaning area) room with view over parking area....
We only stayed at Marriott to hope for an upgrade- we could have stayed anywhere else....

Date of stay: July 2019
Trip type: Travelled with family
1  Thank danish66
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Shannon B, General Manager at Reefhouse Resort & Marina, responded to this reviewResponded 6 July 2019

Thank you for sharing your review. I am sorry your stay was not a more enjoyable one. We do not complete upgrades until day of arrival. That being said, we try very hard to accommodate every request, unfortunately, we have a very limited number of upgraded rooms. We hope you will provide us another opportunity to serve you in the future.

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Reviewed 3 July 2019

This resort is right off Hwy 1 and you can hear traffic the entire time you are here. The resort does offer a lot of food, beverage and activity rentals but the rooms are run down and need a lot of work. The swimming pool area is nice and large but the water is way too warm, especially with the heat of Florida. The front desk staff was split with a very friendly person and a very rude one. Marriott is the first choice for me when staying somewhere so this one disappointed me and did not feel like a typical Marriott property. Outside the rooms it feels like a run down apartment and you when someone talks outside sound echos so loud you hear it in your room. On a positive note, there are many options for food and entertainment in walking distance.

Date of stay: June 2019
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Michelle A
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Shannon B, General Manager at Reefhouse Resort & Marina, responded to this reviewResponded 4 July 2019

Thank you for your review. I am very sorry your stay was not a more enjoyable one. Some items of note, we do employ several pool chillers to keep the water from getting too warm. Unfortunately, in the type of heat we have experienced, this can be a difficult task. Rude staff is certainly not acceptable and will be addressed. We value all comments and truly appreciate your feedback so we may improve our facility and the services we provide. Thank you again for your feedback.

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Reviewed 3 July 2019

We are a family of five (3 kids), and we stayed here for about a week. We had a tremendous time here. What's great is that the resort isn't large but offers all the amenities that you would want. A nice restaurant, pool, pool bar with wait staff, small beach, water sport station, a gift shop, ping pong table, etc. It never felt crowded, and we had an amazing time.

- If you are into boating, fishing, or scuba diving/snorkeling, the boat literally takes off from the premises. It's really a VIP service how you can lounge by the pool, and when the time rolls around, you walk over and hop on a boat.

- At night, the sandy areas are lit with flames, plenty of places to sit, and you can enjoy the beautiful SUNSET.

- We only stay here for a week, but if you stayed longer, you may run out of things to do, it isn't a large resort. However, you can always drive out and check out the area. Just remember that this isn't one of those gigantic Caribbean resorts with multiple pools and restaurants. There is a laundry facility.

- The beach is man-made. it's enough for small children to play in the sand and splash around. (no waves)
- Grocery store 2 min away.
- Daily parking fees, which was a surprise. I felt a bit slated as there is no other way to get there but driving.

- Close to gift shops, dolphin adventures, etc. You can also walk to multiple restaurants where you can enjoy meals, sunsets, live bands, etc. Check out Jimmy John's for their pizzas, drinks, and live band (and dance floor!)

Date of stay: April 2019
Thank Ippei T
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Shannon B, General Manager at Reefhouse Resort & Marina, responded to this reviewResponded 3 July 2019

Thank you for your thorough review of the resort and facilities. We are delighted to learn you enjoyed the many things the resort has to offer. We look forward to seeing you again soon.

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Reviewed 29 June 2019 via mobile

This place is truly our happy place. Facilities and service are excellent. Unlike in past visits, our room was made up daily and early in the morning. Happy hour at Breeders was an added bonus. One the day of our departure we opted to get breakfast to go and the hostess and server could not have been more accommodating. We will be back!

Date of stay: June 2019
Trip type: Travelled as a couple
Thank Beachbenz63
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
MelissaK3086, Manager at Reefhouse Resort & Marina, responded to this reviewResponded 30 June 2019

Thank you so much for taking the time to advise us of your recent stay. We are pleased to hear you enjoyed your stay with us, and the staff e have here on property. We look forward to hosting you on your next visit with us.

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