We booked this hotel base off pictures and reviews from TripAdvisor. We were so disappointed when we arrived. It was our first time in Key Largo. The room was swampy, musty and grossly outdated. We were booked into Room #210. The room was crammed with furniture with little room for suitcases. The dresser was jammed and I ended up placing suitcases on the floor in the bathroom because it seemed cleaner. The room was damp and felt like a cave. The linens were musty. We arrived at night and were just exhausted from traveling. The next day after failing to locate another hotel with vacancy and accommodation for a dog, we requested another room on the first floor with an outdoor sitting area. We were moved to Room #142. Unfortunately, the room issues continued. After our 5 day stay, everything we owned was damp and musty. I even purchased Lysol wipes and rubbing alcohol to freshen the room. Nothing worked it was just too humid and damp. The linens were musty after one day. I removed the pillowcases to request refresh ones and found mold in the pillow. I just removed the pillows instead. We were miserable and with the unpredictable weather ended up spending more time then anticipated in that nasty room. The carpet was damp and it shifted when walked on. I never removed my shoes. The tiles in the vanity/bathroom areas were extremely slippery. The bath towels...We booked this hotel base off pictures and reviews from TripAdvisor. We were so disappointed when we arrived. It was our first time in Key Largo. The room was swampy, musty and grossly outdated. We were booked into Room #210. The room was crammed with furniture with little room for suitcases. The dresser was jammed and I ended up placing suitcases on the floor in the bathroom because it seemed cleaner. The room was damp and felt like a cave. The linens were musty. We arrived at night and were just exhausted from traveling.

The next day after failing to locate another hotel with vacancy and accommodation for a dog, we requested another room on the first floor with an outdoor sitting area. We were moved to Room #142. Unfortunately, the room issues continued. After our 5 day stay, everything we owned was damp and musty. I even purchased Lysol wipes and rubbing alcohol to freshen the room. Nothing worked it was just too humid and damp. The linens were musty after one day. I removed the pillowcases to request refresh ones and found mold in the pillow. I just removed the pillows instead. We were miserable and with the unpredictable weather ended up spending more time then anticipated in that nasty room. The carpet was damp and it shifted when walked on. I never removed my shoes. The tiles in the vanity/bathroom areas were extremely slippery. The bath towels never dried. The vent in bathroom fell on my husband. The door would not close properly unless it was slammed. It was just awful. We didn’t use any amenities.

The only good thing about this hotel were the staff. They were all very nice. The front desk staff, Tamara, was professional and very nice.

In our 7+ years as IHG members, this was by far the worst stay we’ve ever experienced. We didn’t just lose money but vacation time.More