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Reviewed 13 January 2022

Poor quality rooms with dirty carpet and smelly air conditioning. Instead of breakfast I received only a bag which contains small botle of water, piece of apple and sweet cake. Hotel restaurant was closed down due to "omicron" however all restaurants in Florida are fully open without any restrictions and all other hotels served breakfast as normal. Scam, they should pay money back.

Date of stay: January 2022
Thank th0mecky
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Louis zapata, General Manager at Country Inn & Suites by Radisson, Miami (Kendall), FL, responded to this reviewResponded 13 January 2022

Thank you for sharing your experience with us. Your feedback is important. I am concerned to read that we have left you with a less than memorable experience. Please allow me to apologize for the poor experience and services during your stay. We are not serving regular breakfast just breakfast to go. I will share your comments with the management team. Have a great year 2022.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 December 2021

Upon arrival for our 2 day stay for a party of 4 booking 2 rooms at £135 a night each a total of £540 for our stay , we were met in reception by what appeared to be house keeping staff, until after check in and entering the elevator corridor that they were actually residential care workers caring for patients that were walking around with no masks on(even when it clearly stated masks must be worn at all times) further to our disbelief upon arrival in our Room the room was dirty and disappointing!!
So any way we had just about got into bed to discover that the sheets were heavily stained throughout the bed,!! This got my heckles up!! A further inspection of the room was needed, the valance sheet on the bed was torn and worn the carpets stained and harbouring bacteria from goodness knows what!!!! (was this a previous residents/patients bodily fluids? Who knows? We then moved the arm chair to look there for a socket to charge the phone, WOWZERS when that chair was moved there was an old used condom and condom wrap laying there on the floor staring at us this big shiny gold wrapper!!! Honestly this was the end of my tether utter filth!!!
Enough was enough reception it was to ask for a new clean room to be told sorry there isn't one available, so I asked for housekeeping to come and change the sheet linen on the beds in both our rooms as these were dirty too along the carpets , to be told there isn't any available to do this for us, this vacation was horrendous and to top it all the most nutritional part of it all was the fantastic breakfast served in a plastic bag containing a bottle of water, an apple, sultana roll and a cereal bar, not to mention the fantastic paper cups we had to drink out of, this was no luxury at all for us a a family. Do not recommend a stay here guys one bit unless you wanna try out to see what a care home is like!!!!!
Also the compensating room that was given to us was not in a hygienic state either with ripped valances and dirty carpets along with a paint job done by an apprentice
The hotel refused a refund, and so have the booking company priceline!!

This hotel is not fit for purpose and Radisson should remove their name from this!!

Date of stay: December 2021
Trip type: Travelled with family
Thank neiljS9622TE
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Louis zapata, General Manager at Country Inn & Suites by Radisson, Miami (Kendall), FL, responded to this reviewResponded 9 December 2021

We were disappointed to read that you encountered issues during your stay. I sincerely apologize. Unfortunately, your experience was not the same as many of our other satisfied guests have received. We will share your comments with our Management team and appropriate action must taken to ensure these issues will not be repeated in the future.

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Reviewed 14 June 2021

If you have any other choice stay away from this hotel. There is nothing about it that I would recommend. The Lobby smelled of old perfume, the carpets are dirty, old shampoo bottle left in the shower. NO breakfast, nothing for anyone except being overpriced. Do yourself a favor and go to a Days Inn it will be better and cheaper

Room tip: Chose another hotel
Date of stay: June 2021
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
Thank 11darrylw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Chester Pombo, Other at Country Inn & Suites by Radisson, Miami (Kendall), FL, responded to this reviewResponded 24 June 2021

Thank you for posting a review. It saddened us to hear that your stay was less than satisfying due to the cleanliness of the lobby, carpet, shower and the availability of the breakfast at that time. Providing our guests with an enjoyable and relaxing experience is of extreme importance to us and we are sorry if we may have missed the mark. Know that your voice has been heard and this will be forwarded to the hotel management for further improvements. While we understand if you do not wish to return, we'd love to have another opportunity to serve you and offer you a more seamless experience in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 April 2021

This is a fine limited-service hotel in the Miami suburb of Kendall. It is in a shopping complex with plenty of retail, grocery and dining options in walking distance.
The evening we arrived there was a problem with the elevator but they had it resolved within a couple of hours. The staff is friendly. The room was clean, and the area is safe. Even though it's not close to tourist attractions, easy highway access meant downtown or the airport were less than half an hour away, The hotel has free parking, and the room has a nice sized refrigerator, microwave, coffee machine, hair dryer, and iron. They have a breakfast area but it's closed due to COVID. The wifi was fine. The only negatives were a missing light fixture in the room and the rod for the shower curtain seemed to be sagging and structurally weak. Oh one thing I like, they have real bathtubs. I definitely plan to stay here again, and will save this hotel in my preferred list.

Room tip: I think they all are probably fine.
Date of stay: April 2021
    • Sleep Quality
    • Cleanliness
    • Service
Thank Mosscatski
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Louis Zapata, General Manager at Country Inn & Suites by Radisson, Miami (Kendall), FL, responded to this reviewResponded 9 June 2021

Thank you for choosing us for your stay. Our sincerest apology for any inconvenience and I will share your comments with our management team.

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Reviewed 4 March 2020

Date of stay: March 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Radisson
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews.
Louis Z, General Manager at Country Inn & Suites by Radisson, Miami (Kendall), FL, responded to this reviewResponded 4 March 2020

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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