I reserved at this hotel because of the supposed clean CDC standards. I was moved from the first room because the lock to the sliding door was broken. I was assigned to a second room with no sliding door and I met housekeeping outside the door so I assumed the room had been just cleaned.
I was in town to visit my mother after a year of absence due to COVID. I dropped my bags and went to her assisted living facility.
Later I returned to my room when the experience started.
First off the amenities were missing, only a bar of soap and a used bottle of lotion. The bathroom was filthy! Mold was everywhere in the shower including on the ceiling and the grout was disgusting. The floors throughout the room were gross.... the drawers had hair, dead bugs and other unidentifiable yuk.
During my 3 night stay I never saw extra cleaning like you do everywhere these days. Halls were dirty, elevators nasty and staff was pretty much nonexistent.
By the pool the spa was broken and roped off.
I would never stay in this filthy hotel again! IHG you should be ashamed that you advertise cleanliness during these times when guests should trust that you have their safety as a top priority.More
- Free Wifi