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All reviews front desk fort lauderdale hotel restaurant platinum member pre cruise stay flat screen tv pool area close to the airport nice pool bed was comfortable the hotel is clean mini fridge nice property hollywood beach shuttle fll
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7 - 12 of 605 reviews
Reviewed 24 January 2020

Our flight out of FLL got cancelled so Delta put us up in a hotel for the night. My expectations were low. Let me tell you, this hotel is fabulous! They put us in a suite which the kids loved and gave us a chance to just relax and get some rest away from the airport.The room was clean, roomy, and had a small kitchen. I will totally stay here in the future if we cruise out of FLL or MIA again. There was a free shuttle to the airport and the staff were great. There was a free breakfast but we had to leave too early to use it. Two thumbs up!

Date of stay: January 2020
    • Location
    • Cleanliness
    • Service
2  Thank JARtraveler29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, General Manager at Holiday Inn Ft. Lauderdale - Airport, responded to this reviewResponded 24 January 2020

We appreciate you taking the time to write a review about your recent stay at our hotel. We were sorry to learn your flight was cancelled at the last minute, and you had to stay in the Fort Lauderdale area overnight. However, we are glad we were able to make it a pleasant experience once you arrived at the Holiday Inn Fort Lauderdale Airport by providing a clean, comfortable suite and service with a smile. We will be sure to share your compliments with the team, so they know our guests notice their efforts. We also appreciate you mentioning the convenience of using our complimentary shuttle service. It was our pleasure to welcome you and your family, and we would love to see you again on your next visit to the area.

Sincerely,
General Manager

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Reviewed 12 January 2020

Second stay at this property. Staff are helpful. Close to the airport but you don’t really realise it. Nice little pool, outside bar, restaurant (all seemingly staffed by only one person who was running in and out all the time). Full of groups going on cruises. Free parking. Potential issue with bugs... just watch out. Otherwise a good hotel in the IHG chain.

Date of stay: December 2019
    • Location
    • Cleanliness
    • Service
1  Thank FivestarExplorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, General Manager at Holiday Inn Ft. Lauderdale - Airport, responded to this reviewResponded 12 January 2020

We are glad to know this was your second stay with us. It is a delight to read you had a great time, and we appreciate you noticing our efforts in delivering the services you expected from us. Thank you for being loyal to our brand, and we hope to welcome you back at Holiday Inn Fort Lauderdale Airport very soon.

Sincerely,
General Manager

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Reviewed 4 January 2020 via mobile

The place is nice and easy to find.
Bed was comfortable and room clean.
Breakfast at the Denny’s is a better choice.
Shuttle from airport stops at midnight, so plan on other transportation if arriving late or with weather delays.

Date of stay: December 2019
Trip type: Travelled as a couple
1  Thank SailSunJay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, General Manager at Holiday Inn Ft. Lauderdale - Airport, responded to this reviewResponded 5 January 2020

Thank you for including the Holiday Inn Fort Lauderdale Airport in your travel plans. We are delighted that you enjoyed your pre-cruise stay and we are glad to see we met your expectations. It is nice to see that you loved our refreshing accommodations as well as our convenient location. We appreciate your business and look forward to welcoming you both back again soon.

Sincerely,
General Manager

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Reviewed 1 January 2020

I only stayed one night but I will definitely book here again! Very quite and the room was clean. The shower ...OMG! The bed was something I haven’t had in awhile..Great Stay:) the staff was pleasant and very helpful too!

Date of stay: December 2019
Trip type: Travelled with family
Thank allyssia c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, General Manager at Holiday Inn Ft. Lauderdale - Airport, responded to this reviewResponded 1 January 2020

Thank you for choosing the Holiday Inn Fort Lauderdale Airport for your overnight stay. Even though you didn't get to spend much time at the hotel, it is nice to read you had a relaxing experience. Our goal is to provide clean, comfortable accommodations for our guests, and it seems we met with success in your case! We will also share your compliments about our friendly, helpful staff with the team, so they know their efforts are not going unnoticed. Wishing you and everyone around you a Very Happy New Year, and we would love to see you again soon.

Sincerely,
General Manager

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Reviewed 29 December 2019

Arrived with major jet lag as I live overseas.
Woke up at around 4 am and went to place some soda in the mini refrigerator.
When I opened the cabinet where the refrigerator was I noticed the smoke detector (which should have been affixed to the wall) on top of the refrigerator.
I immediately brought this to the attention of the front desk.
Upon escalating to the Manager the GM got involved and asked me if I slept good and that I should gaze upon there wall as it is covered in awards, not caring at all about the well being of a guest.
His attitude is not the correct demeanor for customer service.
I will not EVER sty at this property again!

Date of stay: December 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
1  Thank Tjk1217
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, Manager at Holiday Inn Ft. Lauderdale - Airport, responded to this reviewResponded 31 December 2019

Dear Tjk1217,

Thank you for sharing your concerns with your review. We regret the observations with regard to the smoke detector not being properly installed in your guest room. We take the safety of our guests very seriously and we are sorry for any impression left with you otherwise. We have since made the necessary adjustments and can assure you this has been addressed properly. Please reconsider a return stay in the near future and we promise to restore your trust and the high standards in care and accommodations you deserve.

Sincerely,
General Manager

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