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“Our reservation was denied!”

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Four Points by Sheraton Destin- Ft Walton Beach
Ranked #7 of 29 Hotels in Fort Walton Beach
Atlanta, Georgia
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Our reservation was denied!”
3 of 5 bubbles Reviewed 6 April 2012

We had reserved 2 adjoining rooms to keep our 1 yr old, 3 yr old and 7yr old close but with a private sleeping area. We did use our Starwood points for the reservation and my husbands diamond status to make the reservation.
For the first time in 10 years w Starwood properties, they told us the reservation was not "guaranteed" even if we reserved it and that they could give us 2 non-connecting rooms! So then we had to use our money to pay for an extra room we couldn't even use! They told us to check back tomorrow to see if we could get our room. And we replied that they should be able to tell us right now if there is going to be an opening. So she reluctantly looked through the reservations and found 2 adjoining rooms. She then told us the room numbers and said we may not be able to move until the evening but that the rooms were reserved in our name the following day. Of course, the next day our room was no where t be found! There were multiple families in the same boat, waiting in the lobby. One family had been called and told that there room was finally ready and then when they arrived, the front desk said they had no idea who called them. In addition, the housekeeping staff told me that this sort of thing happens all the time!
This property is clearly a MOTEL redone by Starwood. The rooms are nice. Everyone except the front desk staff are friendly and helpful. The "heated" pool has not been heated the past 5 days, nor has the Jacuzzi been working. The breakfast is amazing and a great deal. The location is fantastic with great dining and kids playground next door.

Room Tip: No elevator on non beachfront rooms, bitter and understaffed front desk employees...otherwise a nice...
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  • Stayed April 2012, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank tandj222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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923 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (258)
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English first
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed 2 April 2012

We decided to stay at the here for one night because we were visiting friends who live close to the beach and I had stayed here once previously. We arrived a bit early and tried for an early check in, which didn't happen ( we were OK with this, but have always been able to check in early in the Fort Walton Beach area). So we were given a parking pass and were told to check back @ the 3PM check in time. 3PM rolls around, no room, 4:30 rolls around, no room, 5... no room. Apparently their housekeeping staff wasn't able to keep up because they were fully booked the previous night...... a ridiculous excuse as most popular hotels in popular areas are fully booked and they have no problems having clean rooms for their guests. We cancelled our room with the online booking site we used and went to a better hotel I usually stay at right down the road. The hot tub was also out of order, pool bathrooms were ABSOLUTELY disgusting, front desk staff was rude and unhelpful and their "business center" consisted of 1 computer that must have had dial up internet because it was terribly slow. I will NEVER stay here again.

Room Tip: I wouldn't know, NEVER got to my room.
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  • Stayed April 2012, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SamanthaMHall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cincinnati, Ohio
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 1 April 2012

We scheduled a last minute family Spring Break trip the last week in March, so we were looking for an easy-in/easy-out Delta flight with nothing more to do but hang out on the beach and poolside. The Four Points by Sheraton was a 20 minute cab ride (~$38 + tip). But staying on this part of Ft. Walton Beach, it definitely would have been better to rent a car for the duration of the trip as most of the restaurants within walking distance (along the beach) are tourist traps, serving mainly fried, not necessarily fresh, seafood (except the Black Pearl -- food and portions were excellent). A car would have also made it easier to buy groceries for the week as our room was equipped with a nice sized (not mini) refrigerator and microwave.

The hotel itself and the grounds could use a little "polish" to spruce it up a bit, but overall it was clean and the staff was very courteous. IMO, unless you are on a super tight budget, will keep the curtains closed 24/7 and you don't want to open the balcony door at night to listen to the waves, forego the "courtyard view" (and "parking lot view" -- hey, at least they are honest upfront with what you are getting) and definitely spring for the oceanfront view rooms. At $200/night (no upgrade even though we are SPG members), the sight and sounds of the Gulf right outside your balcony and the waves lulling you to sleep at night were well worth the extra dough.

The two (slightly) heated pools were great for the kids (both under 6) and the walk to the beach was literally steps away (also great for hauling all of their gear and towels). The beach was nowhere near crowded this time of the year, as if we were on a private beach. Those who were also there were other families or couples with no kids. While the fishing pier ($2/person to enter!!) and boardwalk shops and restaurants were within walking distance, it was definitely toward that end of the beach where more of the collegiate Spring Break crowd was gathering. Note: we chose Ft. Walton Beach as opposed to the more commercialized and collegiate crowd in Destin - not a good idea w/o a rental car in these parts as we were told some of the better restaurants were in Destin. The beach itself was unparalleled and probably the best I have ever been to -- white "fluffy" sand, clear water and a slight breeze. I don't think that part of our trip could have been any better!

The room itself was clean with an updated granite bathroom, fresh paint, flat screen TV (no HD), crisp white linens and modern touches in the curtains and artwork. The entire hotel is non-smoking (a big plus for us) and there were definitely no signs of smoking in our room. Each room also had a nice-sized refrigerator and small microwave, free wi-fi (although a little slow) and A/C. But the best part was definitely the view and the generous sized balcony (equipped with chairs and a little table) -- the kids would rather hang out there and watch the beach and surf activity than watch TV. The worst part would probably be the beds -- they were very firm and the pillows offered zero support. Not a comfortable way to sleep for anyone in our family.

The food at the hotel was OK. The breakfast buffet was typical, but at $9.50/person ($4/kids under 8; kids 3 and under FREE), it was fresh and you could always take away a little snack for later in the day. Dempsy's, the on-site "restaurant" should really be renamed a sports lounge - it had awful ambiance for a family. The food was so-so, except for the she-crab soup/chowder. That was the best we had in the area and we tried it in two other restaurants.

Overall, Ft. Walton Beach is VERY laid-back (you could walk-in off the beach barefoot to most restaurants), very kid-friendly (multiple on-beach playgrounds for the kids while you waited to be seated for dinner), slightly over-priced restaurant-wise, but the beach itself is unmatched. There was nothing about the hotel itself that would turn us off from making a return trip, but there was also nothing really remarkable (except the beach) about it either.

Room Tip: With the Gulf right outside your balcony, rooms in the tower are the only way to go. The surf is so...
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  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SniderClan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Medellin, Colombia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 21 March 2012

The hotel is a bit down at the heels, probably the result of the recession, but I have never had a better setting or more helpful staff. I will be back!

Room Tip: Go for the tower with the beach view. The rest are ok, but the view and sound of the surf are worth...
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jim W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southborough, Massachusetts
Level Contributor
89 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed 19 March 2012

We stayed two nights in Mid March and found the hotel to be a good choice for it's oceanfront location and to explore all surrounding areas. The rooms are reasonably large, clean and well equipped ( a good sized refrigerator, sink and microwave). Unless you are on a tight budget, I would definitely recommend getting one of the oceanfront rooms. The view and sounds of the sea are terrific! Your only a short walk to the long fishing pier and boardwalk shops. A short drive to Destin over the bridge gets you to a fun river walk and charter fishing docks area.

Room Tip: The oceanfront rooms are definitely worth the premium!!
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  • Stayed March 2012, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
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    • Service
Helpful?
Thank rdmdld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Four Points by Sheraton Destin- Ft Walton Beach

Property: Four Points by Sheraton Destin- Ft Walton Beach
Address: 1325 Miracle Strip Pkwy SE, Fort Walton Beach, FL 32548-6204
Phone Number:
Region: United States > Florida > Florida Panhandle > Fort Walton Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Fort Walton Beach
#5 On the Beach Hotel in Fort Walton Beach
#7 Family Hotel in Fort Walton Beach
Price range (per night): ₹ 13,030 - ₹ 24,180
Hotel Class:3 star — Four Points by Sheraton Destin- Ft Walton Beach 3*
Number of rooms: 216
Official Description (provided by the hotel):
Four Points Destin-Fort Walton Beach is a tropical retreat on the beautiful beaches of the Emerald Coast. Friendly service and a relaxed setting in the Florida panhandle will ensure a great stay. ... more   less 
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Also Known As:
4 Points By Sheraton Destin- Ft Walton Beach
Four Points By Sheraton Destin- Ft Walton Beach Hotel Fort Walton Beach
Sheraton Fort Walton Beach
Four Points Fort Walton Beach
Fort Walton Beach Sheraton
Fort Walton Beach Four Points

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