We had reserved 2 adjoining rooms to keep our 1 yr old, 3 yr old and 7yr old close but with a private sleeping area. We did use our Starwood points for the reservation and my husbands diamond status to make the reservation.
For the first time in 10 years w Starwood properties, they told us the reservation was not "guaranteed" even if we reserved it and that they could give us 2 non-connecting rooms! So then we had to use our money to pay for an extra room we couldn't even use! They told us to check back tomorrow to see if we could get our room. And we replied that they should be able to tell us right now if there is going to be an opening. So she reluctantly looked through the reservations and found 2 adjoining rooms. She then told us the room numbers and said we may not be able to move until the evening but that the rooms were reserved in our name the following day. Of course, the next day our room was no where t be found! There were multiple families in the same boat, waiting in the lobby. One family had been called and told that there room was finally ready and then when they arrived, the front desk said they had no idea who called them. In addition, the housekeeping staff told me that this sort of thing happens all the time!
This property is clearly a MOTEL redone by Starwood. The rooms are nice. Everyone except the front desk staff are friendly and helpful. The "heated" pool has not been heated the past 5 days, nor has the Jacuzzi been working. The breakfast is amazing and a great deal. The location is fantastic with great dining and kids playground next door.
- Official Description (provided by the hotel):
- Four Points Destin-Fort Walton Beach is a tropical retreat on the beautiful beaches of the Emerald Coast. Friendly service and a relaxed setting in the Florida panhandle will ensure a great stay. ... more less
- Reservation Options:
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- Also Known As:
- 4 Points By Sheraton Destin- Ft Walton Beach
- Four Points By Sheraton Destin- Ft Walton Beach Hotel Fort Walton Beach
- Sheraton Fort Walton Beach
- Four Points Fort Walton Beach
- Fort Walton Beach Sheraton
- Fort Walton Beach Four Points