Called the Hotel before arrival to arrange airport pickup. The attendant explained that the phone line wasn't working very well and that he had to hold the cord in place to try to get a better connection. He gave us another number and we arranged a 5:30pm pick-up. We were told to look for a black Ford Expedition with "Ocean Manor" on the side. Our flight ended up being an hour late. We waited for OVER AN HOUR borrowing strangers’ phones to call the Valet service. 1st excuse: "He's on his way." 2nd excuse: "I'll call him and will call you right back" (never did!) 3rd call: "Oh... he said that he already picked you up" (What?!). After finding another shuttle (Go!) service, we finally arrived at the hotel.
Upon check-in we explained our trouble with the valet service to which she abruptly replied that that was a separate service and there was nothing they could do about it. She then said “Oh we've upgraded you to an Ocean Front room". Actually, we had already paid for that.
When we asked the valet service for some sort of compensation, we were told to ask for "Samantha" (which I think is code for: "Watch out for complaining customer!") No Samantha to be found. My husband kindly told the young man about what happened at the airport and asked if they could give us a lift down the street to grab a bite to eat (since we had two starving kids). He agreed, then entertained us with AC/DC's "Dirty Deeds Done Dirt Cheap" blasting the entire ride!!
We walked back to the hotel. Upon exiting the elevator, there was a table with dirty papers on it with some old piece of eaten candy in an open drawer. "Ewww you have got to be kidding me!" popped out of my mouth ... the carpet was VERY dirty and stained.
We always play "Find the Room Number" with our kids. This time they were stumped! Between Rms 320 & 324 there was a room with the numbers ripped off and wood exposed. We tried our key card the door opened slowly we flipped the switch and NOTHING. No light. At this moment... we all remarked: This feels like a HORROR MOVIE!! My husband bravely entered and found a lamp. With toilet paper in the toilet, a sink that was COMPLETELY plugged, and the face of a drawer under the sink that crashed to the ground upon grazing it while sitting down on the toilet.... this was the moment of truth: WITHOUT A DOUBT: THE WORST HOTEL WE HAVE EVER STAYED IN.
The room we were in looked NOTHING like the photos above. Absolutely NOTHING LIKE IT.
DO NOT STAY IN THIS HOTEL!!
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- Also Known As:
- Ocean Manor Hotel Fort Lauderdale
- Ocean Manor Fort Lauderdale
- Ocean Manor Resort