Overall, this resort is a great option in Fort Lauderdale, as it has lots of positives, as follows:
• Fantastic location, just on the beach, with amazing views, and blocks away from Las Olas and Sunrise Boulevards. In the middle of the action
• Most rooms have ocean views
• Service is almost impeccable. Everybody is very friendly (except some blips, as below)
• Buffet breakfast is very complete and nice
• Great pool area, facing the ocean, with sundeck and jacuzzis
• Great spa and gym
• As HHonors member, we were waived the resort fee, which includes Water, Welcome Drinks, Continental Breakfast, Beach Chairs and Towels (not umbrellas) and 2 hour bicycle rentals)
• There is a Starbucks and a GREAT restaurants (S3) on premises
The big negative is the parking. The hotel offers only valet parking at an astronomical $39 per day (not even that price in Manhattan!). You are stuck, because there are no public parking very nearby.
We had two incidents at the front desk with DENES, the front desk manager. Although we were entitled to a free upgrade (I am HHonors Diamond), not only we were not offered it upon check in, but we were charged for it when requested.
Upon check out, we requested a late check-out. The representative (someone who looked like Tyra Banks) really tried, but said she had to consult with DENES. Without even seeing us in person, DENES instructed the representative to deny it.
The positive thing is that I wrote to the Hotel Manager, John, who immediately refunded the upgrade fee and apologized for the inconvenience. He promised to train front office staff accordingly. This really shows that the hotel cares about customer service.
We would be happy to return to this resort
- Official Description (provided by the hotel):
- The Hilton Fort Lauderdale Beach Resort is located on the shoreline of Fort Lauderdale's exclusive north beach, between the palm-shaded boulevards of Sunrise and Las Olas. The Resort delivers the refined elegance of beach resort living, with unique tropical amenities and upscale accommodations, much larger than a regular hotel. Our vision is to provide Distinct Personalized Service by creating unforgettable experiences for our well-traveled guests. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Agoda, HotelQuickly and TripOnline SA so you can book your Hilton Fort Lauderdale Beach Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hilton Ft Lauderdale Beach Hotel Fort Lauderdale
- Hilton Hotel Fort Lauderdale
- Fort Lauderdale Hilton