We used this hotel due to its convenient location near the Florida Keys and our faith in the IHG brand. Arriving late at night after flight delays we could not believe the poor state of the room we walked into.
The whole building smells of smoke and mould. The carpets are filthy and need replacing. The rooms are filthy - walking on the carpet with socks on for 5 minutes made them brown. Multiple light globes in the room were not working and the iron had a missing cover which meant the water tank emptied all over your clothes.
The complex looks badly run down and in desperate need of a renovation. We could not depart quickly enough.
It is surprising to me that IHG allows a hotel of this standard to be advertised under their brand.More
- Free Wifi
- Free parking