I had our group stay here. Tried phoning before arrival with some questions about dietary issues with the breakfast (FYI they cannot accommodate), never heard back. My group arrived and had major issues checking in. One person was overcharged. I have been in contact with corporate and even they have told me the management won’t return their calls either. We are currently going to try and dispute the charges through our credit card.

We arrived to check in to our two rooms the evening of May 30, only to be told by the struggling desk clerk we had cancelled our reservations. We had not. We were then told that the manager had cancelled our reservations. We demanded our rooms. The manager was called. She said she had called us to confirm that we had cancelled our rooms. There are these things now a days called cell phones which log all calls made to your number. She had not called. She then said it was hotel policy to require check in by 5 pm. We asked her to show that policy and asked about the people who had just checked in before us. She then lied yet again by saying all rooms were full. They were not. We eventually got into two rooms. When we tried to check out our bill revealed why this lying liar was lying so much the night before. The girl handling check out said our reservations had been cancelled and the new rooms we were given cost nearly double the price of those we had reserved. To sum it up, the manager of this hotel is a prolific liar and this trip advisor advises you to avoid this property.

Spent a full weekend in dive training in Key Largo and with the motels in town charging +$500 / night (insane) the option turned out to be Florida City twenty miles away.
Not be location for a Key Largo commute but the place needs an urgent up-grade. Rooms and bathrooms are old and not great. The AC is super loud! Staff is nice and helpful.