the bathroom where a little dirty beside that the room was clean there was hair in shower. the outside was nice and very quite and peaceful the staff was wonderful I have stayed there before close to alot of stores.More
- Free Wifi
- Free parking
the bathroom where a little dirty beside that the room was clean there was hair in shower. the outside was nice and very quite and peaceful the staff was wonderful I have stayed there before close to alot of stores.MoreShow less
We greatly appreciate you taking the time to send us your feedback. Our guests are our top priority and we want to ensure that everyone has a wonderfully memorable stay with us. Your concern has been addressed with our housekeeping staff and supervisors to ensure it does not occur again. Thank you again for your comments and we look forward to seeing you again.
Nothing great about this place. Was skeptical about booking a Super 8 but seeing it had good reviews, I booked here for 2 nights to wait out a cancelled flight. Paula at the front desk was very friendly and caring. Room is decent but there were lots of tiny bugs walking around mostly the sink area. Hotel grounds aren't that great and pool area kinds stinks. Breakfast was OK but nothing too great. I'll pay the extra $20 to stay somewhere else next time. I don't see how anyone is giving 5 stars here.
We greatly appreciate you taking the time to send us your comments as they assist us to constantly improve. We do have a preventive procedure in progress with our exterminator company. They were immediately notified to resolve the issue with the ants. We apologize for the inconvenience and we do hope you give us another chance. Thank you again and stay safe.
This hotel is conveniently located to the Everglades. The staff was exceptional pleasant and helpful. The rooms have been updated. It is a good choice if you are looking for a location that is close to the Everglades.
We appreciate you taking the time to send us your feedback. As we are constantly striving to give our guests the most memorable stay possible, your comments assist us in areas that may need improvement. Thank you again and we hope you stay with us again soon.
the worst hotel ever!!! They have the ("bed bug") all over the bed,we stayed the motel room117 for one night.when I lay on the bed after my legs feel kind itchy.I checked on the blanket so rough .barely cover the blanket.the next day we woke up we find out bug bite all over my legs and some on my hands. Same as my friend too.and we go to front office she said will go check on that .it's been two days still so itchy.at least 30 spots bug bite on my legs .I think I should call the health department to let them know.if you don't get bug bite ,Don't come this motel, you deserve better one!.
Dear YanC856, we take issues like the one you are mentioning very seriously and treat them with top priority. As previously discussed, when you approached us with your concerns, we immediately contacted our exterminating company (APEX ENVIRONMENTAL SOLUTIONS) to do a thorough inspection of the room, which resulted in the report stating that there was no activity or evidence of bed bugs or any other bugs in the room. We kindly ask you to contact us if you want a copy of this report, and we are sorry that you had the skin irritations shown on your photos, but they didn't occur because of your stay at our hotel, they probably came about from the previous hotel that you stayed at before coming to our establishment, but our reports show that it did not occur here. I do sympathize with you and hope that you feel better soon.
If you are picky about cleanliness, this is not the place for you. Bugs (roaches, spiders and ants) will also share the room with you. The doors, walls, furniture and ceiling are in need of a deep clean or just a fresh coat of paint as it appears to be a quite old property. Bathtub has a slow drain, so you’ll be standing in water as you shower. Mattresses also need to be updated, not the most comfortable. On the positive side, tile on the floors and bathtub walls appeared to be in good condition. It’s a great location if you need a home base for visiting area attractions like the Everglades and the Florida Keys.
Thank you for your comments and concerns. We immediately addressed these issues with our housekeeping staff and supervisors. We have hired some new staff members and are in the process of remodeling and upgrading our rooms. Our guests are our top priority and we take our reviews very seriously. We hope that you consider staying with us again in the future and give us a chance to show you our true worth. We are sure that you will be pleasantly surprised. We hope to see you again soon. Stay safe.
Well, you get what you pay for. The mini fridges in the rooms don’t work(had to throw out some food). Ladies in front desk are friendly at least. Rooms need a lot of remodeling. Sheets had period stains, hair dryer had gunk all over the handle, and bathroom walls were disgusting. Lamps look like they’re 100 years old. This place needs new management that actually cares about cleaning and upkeep. Won’t be staying here again after this mediocre experience.
Thank you for your feedback. Your comments help us to see the areas that we need to improve in. We are in the process of remodeling and renovating our rooms. We do hope that you will stay with us again and see the improvements that we have made. Thank you again and please take care.