Definitely not up to Marriott standards! That sums up my experience at the Fairfield Inn and Suites in Homestead, Florida. I booked a three-night stay (December 10-13, 2021) for a quick get-a-way to enjoy our National Parks and other attractions in the Southeast Florida area. We checked in our Friday evening. Room keys were provided, we headed to our room, then out for dinner. It was a good night. However, the environment changed on Saturday morning and continued until checkout on Monday. Here are the facts… • Saturday AM • Spoke with front desk clerk requesting a room change to two queen/full beds. She took my phone number, would speak to her manager and get back to me. No response. • Breakfast service area was not clean, items were not plentiful, request for coffee made numerous times. Eating areas were not cleaned/sanitized after guest left. • Men’s restroom by lobby was not clean, no paper towels. • Saturday PM • Returned from outdoor activities. No room change was possible. Entered room, bed not made, towels picked up from bathroom floor, new towels left under sink. Toilet, shower, floor not cleaned. Spoke with front desk manager. She indicated rooms cleaned every four days • Hallway floor by elevators had crumbled Dorito chips, elevators not clean. • Sunday AM • Breakfast area still the same condition. Lots of trash in containers, Coffee refill requested again. Eating areas not cleaned • Men’s room...Definitely not up to Marriott standards! That sums up my experience at the Fairfield Inn and Suites in Homestead, Florida. I booked a three-night stay (December 10-13, 2021) for a quick get-a-way to enjoy our National Parks and other attractions in the Southeast Florida area. We checked in our Friday evening. Room keys were provided, we headed to our room, then out for dinner. It was a good night. However, the environment changed on Saturday morning and continued until checkout on Monday.

Here are the facts…
• Saturday AM
• Spoke with front desk clerk requesting a room change to two queen/full beds. She took my phone number, would speak to her manager and get back to me. No response.
• Breakfast service area was not clean, items were not plentiful, request for coffee made numerous times. Eating areas were not cleaned/sanitized after guest left.
• Men’s restroom by lobby was not clean, no paper towels.
• Saturday PM
• Returned from outdoor activities. No room change was possible. Entered room, bed not made, towels picked up from bathroom floor, new towels left under sink. Toilet, shower, floor not cleaned. Spoke with front desk manager. She indicated rooms cleaned every four days
• Hallway floor by elevators had crumbled Dorito chips, elevators not clean.
• Sunday AM
• Breakfast area still the same condition. Lots of trash in containers, Coffee refill requested again. Eating areas not cleaned
• Men’s room filthy. Toilet not flushed, smelly and no paper towels to dry hands
• Sunday PM
• Room still the same; no cleaning at all. Asked for towels to take shower, she brought them to the room. Only towels! Took out trash and left us trash bags to use in case we needed them. She indicated property manager (Mr. Patel) was informed and we could meet with him on Monday after 9:00am.
• Hallway rug still with Doritos and elevators still dirty
• Monday AM
• Breakfast area much better, coffer in container; however, no cleaning after guest leave eating area.
• Informed front desk we were checking out. Stated Mr. Patel could call us. No response.

It appears, the overall excuse from management for the lack of standards and service was “Covid”.More