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“Stay Away”
Review of True Blue Pontoon

True Blue Pontoon
Ranked #57 of 206 Outdoor Activities in Destin
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Owner description: True Blue Pontoon provides fully equipped pontoon boats and jet skis. Our boats and jet skis are the cleanest in the area. We have recently relocated to 1318 Miracle Strip Parkway in Fort Walton Beach (we are behind Fudpucker's on Okaloosa Island. We go to great lengths to provide our customer's with quality equipment, unmatched service with longer rental periods than all our fellow companies.
Reviewed 6 April 2018

Lost our online booking. We booked a pontoon online, they took the deposit but failed to keep the booking. It took three people to count the reservations in the books and count the pontoons and realize they didn't match. We arrived and were kept waiting a full hour before they told us there was no boat for us. Then things got strange, the young woman at the desk angrily told us it wasn't her fault. She told us it was her second day and she didn't know what she was doing. Clearly no one trained her to do her job and she didn't have the skills to deal with customers. Then we got a story about how two of their boats were missing and one was trashed. True blue has just 5 boats so there is little room for error when they can't seem to keep track of their boats. True Blue couldn't issue a refund to our card and ended up giving us cash. A total circus, no apologies, no offer to 'come back tomorrow', terrible manners and zero customer service. We wasted an afternoon of our short vacation. Go elsewhere, it's not worth the risk.

5  Thank 61yvec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandy B, Manager at True Blue Pontoon, responded to this reviewResponded 10 April 2018

Customer description is accurate, we are very sorry, our Manager was called away with medical emergency in the family and we were left with inexperience staffers. Please accept a free rental from us on your next visit to FWB area and we will throw in free jet ski for the day to make up for our shortcoming. With our company,
it's all about the customer and we greatly regret the inconvenience we put you through and it will not happen again.

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Reviews (60)
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"crab island"
in 21 reviews
"great boat"
in 2 reviews
"great customer service"
in 2 reviews
"highlight of our trip"
in 2 reviews
"shay"
in 11 reviews
"rental"
in 18 reviews
"pontoon"
in 23 reviews
"boats"
in 22 reviews
"equipment"
in 5 reviews
"dolphins"
in 10 reviews
"crew"
in 7 reviews
"vacation"
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2 - 6 of 60 reviews

Reviewed 14 March 2018 via mobile

We rented a pontoon for 5 hours and went fishing. Mates very helpful bringing all out our stuff to the boat. We didn’t catch much but has a great day and the lake is great. Had lunch on crab island

Thank Raymond K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandy B, Guest Relations Manager at True Blue Pontoon, responded to this reviewResponded 16 March 2018

Great...We love it when our folks have a great day out on the water! We hope to see you again in the future!

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Reviewed 19 December 2017 via mobile

I’ve been going to Destin on vacation for the past 15 years every summer. True Blue Pontoon is the absolute best! I usually rent from them 2-3 times a summer. Their prices beat anyone! I’ve always gotten 5 hours for the price of 4 anywhere else or 10 for the price of 8. Terry is a very nice guy (even though he’s an Arkansas fan and somehow a Bama fan too) always very friendly and joking around. His crew is very helpful and do a great job as well. I will never rent from anyone else in Destin as long as they are around!

1  Thank ArmstrongB23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandy B, Owner at True Blue Pontoon, responded to this reviewResponded 20 December 2017

Thanks so much for the kind words! We want your day on the water with True Blue to be a day of great memories! We look forward to seeing this summer! And oh by the way, ROLL TIDE!!!!

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Reviewed 29 November 2017

Terry, the owner, was very accommodating. We rented one of his pontoon boats for a short but important cruse. He took time out of his busy day to personally ensure that our particular needs were met. Most reasonable price also. I will do business with him again and strongly recommend his service.

Thank cp0rter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 28 August 2017 via mobile

We rented a pontoon barge with True Blue. They were very accommodating when we only wanted to rent for a 3 hour trip instead of the 4 hours they usually do. The boat ride was very enjoyable. We thoroughly enjoyed our trip to crab island on the boat. They also have better prices. We were staying along the boardwalk in Destin so we did have to drive back across the bridge to Okalossa Island but it was literally only a 9 minute drive. Well worth the savings.
Thanks again to True Blue!

Thank tncbreaux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandy B, Owner at True Blue Pontoon, responded to this reviewResponded 29 August 2017

Thanks for chooding True Blue Pontoon! We are happy that you has a good day on the water on one of our boats! Thanks, again!

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