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“Nice Stay”

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Hilton Daytona Beach Oceanfront Resort
Ranked #16 of 73 Hotels in Daytona Beach
GreenLeadersSilver level
Reviewed 20 June 2012

My husband and I recently stayed at the Hilton Daytona Beach Resort at Ocean Walk located on Atlantic Avenue. Our room was an ocean front, so we enjoyed our view of the ocean. The hotel staff are very nice and accommodating. The rooms are in need of a room lift, but are nice. Our room was large with a large bathroom and upscale linens. The hotel is in a great location, on the beach, and walking distance to shops and restaurants. I’ve been to Daytona Beach many times for Race Week and the Daytona 500, but this was my first time staying at the Hilton. Since we are Hilton elite status, we had complimentary breakfast and internet. There is a charge for self parking of $12 per day. We chose to valet park for $19 per day.

  • Stayed: June 2012, travelled as a couple
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Thank pletzkeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 28 June 2012

It is a real treat to read about your pleasant stay at the Hilton Daytona Oceanfront Resort. While we're so glad you enjoyed your spacious guest room it is important to note that we are currently working to update our guest rooms so that we can continue to offer some of the highest quality accommodations in Daytona Beach. We offer both self and valet parking, as you mention, for the convenience of our guests. Your kind words regarding our staff and our oceanfront views, your loyalty to the Hilton Brand and your review are greatly appreciated. We hope to have the opportunity to welcome you back again soon!

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2,637 - 2,641 of 3,199 reviews

Reviewed 19 June 2012

Ok, so we stay bi-annually at in Daytona to relax and get away from our crazy work hours. And, we've stayed at this Hilton before and really loved it... but this time.... First off we got there and had to wait almost an hour, so a good 45 minute wait to check in. There was no method for this as there were like 4 areas that led up to the huge check in desk and people just kept popping in from different sides. Aggravating to say the least. Sometimes clerks would just stand next to someone else while everyone was backed up waiting waiting. Sometimes they would call someone at the head of a rogue, newly formed line, argggh. Finally we were told by the desk clerk our room wasn't ready? Hey, check in is at 4:00, we got there after calling with a confirmed reservation at a little before 5 and at 6 something, no room at the inn? No mention of sorry, comping this or that, just give me your cell # and we'll call you when it's ready, sit out in the lobby? No thank you, said to the clerk, umm, let me see your manager. Was then given a room pretty quickly but not the room we had originally reserved altho both were ocean front. Small room. No balcony on any of these we have had or could see btw, just sliding glass doors and a lean over, you get the picture.

Hubby works in housing biz, bad caulking, low low pressure on shower at all hours, shower head height for very short people, carpet in room semi-dirty, rip in bedspread? C'mon, we are paying for a premium room here, guys!

Will say some staff very nice, spa ladies who gave us massages, room service lady, valet guys, etc. However, what is up with housekeeping? Left at 11 one day, back around almost 3, cart had advanced a few rooms down hall and our room still not done (no, no sign of do not disturb on room door). Nice lady though and we vacated while she cleaned and we went to read downstairs.

Here's another thing we were told by someone there as we waited on something else downstairs at one point in our trip ~ there's a staff cafeteria downstairs and at around 11 ish all the housekeepers jam the cafeteria and the rooms sometimes don't get done even during peak times when rooms are in demand. Ok.... We were told this by a person from a downstairs dept, and they were telling us this freely and unsolicited, that they got minimum wage and that they did get one free meal from the hotel, one of their few perks. They complained about housekeeping being so slow. Their words, not ours.

Day of check out we called down front and to the bell captain a total of 6 times letting it ring 30 times each time at least. No answer. Finally we shlepped all our luggage downstairs, no cart, no help, and saw an almost empty front desk and staff just talking with each other up front? We went out and were scolded a bit, although a nice person again, but we asked why we didn't call the number on our 19 dollar a night valet parking ticket? It wasn't explained though that way to us, it was just a 4 digit number on our ticket. I had tried to ring the bell captain and front desk repeatedly I explained. So even though this guy WAS working, surprisingly at this hotel, we were put off a bit as he kept harping on how come we didn't call. By this time, we had fumes coming out of our ears.

BTW, there was some kind of church camp group there who roamed freely at all hours. The pool (probably not this group) had a couple pretty openly copulating on the steps of the pool one afternoon (they thought they were unnoticed though and glared at anyone trying to use the steps to actually go swim in the pool). Anywho, the church group banged on our connecting door at one point in the afternoon and tried the door, and then howled outside downstairs by the clock tower way after 11 or more that night. Did I mention fun yet? No goodbyes really as the desk staff never acknowledged us on our way out and after charging us quite a pretty penny for quite a few nights. Just the scolding over our expensively housed car and us leaving and not looking back really. So a true good bye wasn't necessary until now. Goodbye, Hilton Ocean Walk Daytona Beach!

  • Stayed: June 2012, travelled as a couple
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4  Thank Gina V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 28 June 2012

We're glad to hear that you found so many members of our staff to be courteous and helpful; however, we regret that you found your stay with us to be anything less than spectacular. To know of the numerous issues you've outlined in your review and that we were unaware of them during your stay is disappointing. We would have done everything in our power to resolve your concerns and provide you with an outstanding guest experience prompting a future stay with us. We will further review your comments with our housekeeping team to ensure that prompt and attentive service is paid to guest rooms at times that least impacts our guests. Thank you for your review and we hope you'll consider staying with us in the future.

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Reviewed 18 June 2012

I met some friends in Daytona for a beach weekend and stayed at this hotel. Every staff member I encountered was very friendly and professional. All of our room requests were met, even though they were busy. This hotel is in the middle of the beach walk with tons of stuff to do. The sling shot ride next to the hotel was an unforgettable experience. The kids were wore out and I was able to catch some sports downstairs at the Sports Bar. Our server Troy was awesome! Very good service all around. We will definately return to this hotel.

Room Tip: Get a beach view room. The doors open and the breeze and view are worth every penny.
See more room tips
  • Stayed: June 2012, travelled with family
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Thank jasonpoynter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 28 June 2012

At the Hilton Daytona Beach Oceanfront Resort, we're never too busy to listen to a request or a concern from a guest, so we're thankful you reached out and that we were able to accommodate you. It is wonderful to read that you enjoyed so many aspects of your stay in addition to local attractions within walking distance from our hotel. We greatly appreciate your kind mention of our staff, beach and Legends Sports Bar and hope to welcome you and your family back again soon! Thank you for your review.

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Reviewed 18 June 2012

We stayed in the North tower, on the side facing away from the ocean. Online, it looked like it would be a great place to stay while on vacation. However, the room we stayed in was otherwise; it was narrow and cramped, the bathtub wouldn't properly fill and empty water, and the toilet took some effort to flush-- overall, the main utilities of the room were in very poor-functioning condition. I'll also ad that the hallways were dirty; there were dark stains dotted on the carpet and the place looked dusty and dirty. We also had people in the next room who were extremely loud and disruptive during the nighttime, and it took us a few hours before hotel staff would finally do anything about them.

  • Stayed: June 2012, travelled with family
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2  Thank RamblinGal11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 28 June 2012

We're disappointed to learn of the issues you outlined in your review. Our wish is that members of our staff were made aware of your concerns regarding your accommodations as it would have been our pleasure to resolve any issues that stood in the way of stellar guest experience. We would like to let you know that we're in the process of updating a number of areas throughout our resort including the carpeting in our hallways and various aspects of our guest rooms. Your feedback is greatly appreciated as our team will further review your comments to ensure our rooms are in top condition for current and future guests. It is our sincere hope that the next time you visit Daytona Beach, you'll consider staying at our resort.

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Reviewed 18 June 2012

This property should be dropped like a hot potato by Hilton. The only good thing it has going is the staff. Most of them are amazing. But the property is in major disrepair and needs extreme updating. It is in a prime location, but is also run down and not as clean as it should be. See the pictures...I never attach pictures, but this time it was a must.

Stayed: April 2012, travelled on business
3  Thank pickytraveler2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 28 June 2012

We greatly appreciate your kind words about our staff and our central location. We would like to let you know that we are currently in the midst of completing a number of extensive upgrades throughout our resort and appreciate your patience and understanding during the process. We regret if your accommodations did not meet your expectations and apologize for any inconvenience you may have experienced. All feedback we receive from our guests is valuable to us, so thank you for sharing your comments. It would be our pleasure to have the opportunity of welcoming you back for a future stay.

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Additional Information about Hilton Daytona Beach Oceanfront Resort

Address: 100 N Atlantic Ave, Daytona Beach, FL 32118-4204
Phone Number:
Region: United States > Florida > Daytona Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Daytona Beach
#4 Top resorts Hotel in Daytona Beach
#6 Green Hotel in Daytona Beach
#11 On the Beach Hotel in Daytona Beach
#11 Business Hotel in Daytona Beach
#18 Romantic Hotel in Daytona Beach
#21 Family Hotel in Daytona Beach
Price Range: ₹ 6,970 - ₹ 26,122 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Daytona Beach Oceanfront Resort 4*
Number of rooms: 744
Official Description (provided by the hotel):
The Hilton Daytona Beach Oceanfront Resort is located in the heart of the 'World's Most Famous Beach'. Our resort offers seven onsite restaurants and lounges, a full service spa, two outdoor pools, whirlpools, fitness center and 60,000 sq/ft. of event/meeting space. You will enjoy our proximity to great local attractions and a variety of entertainment options at walking distance from our hotel. Make sure to visit the Ocean Walk Shoppes, Daytona Lagoon Waterpark, Daytona International Speedway, LPGA International or enjoy festivals at the Daytona Beach Bandshell - featuring outdoor Summer concerts and fireworks every Saturday from Memorial Day through Labor Day. ... more   less 
Reservation Options:
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Also Known As:
Hilton Daytona Beach / Ocean Walk Village Hotel Daytona Beach
Hilton Daytona Resort

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