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Reviewed 19 June 2012

Ok, so we stay bi-annually at in Daytona to relax and get away from our crazy work hours. And, we've stayed at this Hilton before and really loved it... but this time.... First off we got there and had to wait almost an hour, so a good 45 minute wait to check in. There was no method for this as there were like 4 areas that led up to the huge check in desk and people just kept popping in from different sides. Aggravating to say the least. Sometimes clerks would just stand next to someone else while everyone was backed up waiting waiting. Sometimes they would call someone at the head of a rogue, newly formed line, argggh. Finally we were told by the desk clerk our room wasn't ready? Hey, check in is at 4:00, we got there after calling with a confirmed reservation at a little before 5 and at 6 something, no room at the inn? No mention of sorry, comping this or that, just give me your cell # and we'll call you when it's ready, sit out in the lobby? No thank you, said to the clerk, umm, let me see your manager. Was then given a room pretty quickly but not the room we had originally reserved altho both were ocean front. Small room. No balcony on any of these we have had or could see btw, just sliding glass doors and a lean over, you get the picture.

Hubby works in housing biz, bad caulking, low low pressure on shower at all hours, shower head height for very short people, carpet in room semi-dirty, rip in bedspread? C'mon, we are paying for a premium room here, guys!

Will say some staff very nice, spa ladies who gave us massages, room service lady, valet guys, etc. However, what is up with housekeeping? Left at 11 one day, back around almost 3, cart had advanced a few rooms down hall and our room still not done (no, no sign of do not disturb on room door). Nice lady though and we vacated while she cleaned and we went to read downstairs.

Here's another thing we were told by someone there as we waited on something else downstairs at one point in our trip ~ there's a staff cafeteria downstairs and at around 11 ish all the housekeepers jam the cafeteria and the rooms sometimes don't get done even during peak times when rooms are in demand. Ok.... We were told this by a person from a downstairs dept, and they were telling us this freely and unsolicited, that they got minimum wage and that they did get one free meal from the hotel, one of their few perks. They complained about housekeeping being so slow. Their words, not ours.

Day of check out we called down front and to the bell captain a total of 6 times letting it ring 30 times each time at least. No answer. Finally we shlepped all our luggage downstairs, no cart, no help, and saw an almost empty front desk and staff just talking with each other up front? We went out and were scolded a bit, although a nice person again, but we asked why we didn't call the number on our 19 dollar a night valet parking ticket? It wasn't explained though that way to us, it was just a 4 digit number on our ticket. I had tried to ring the bell captain and front desk repeatedly I explained. So even though this guy WAS working, surprisingly at this hotel, we were put off a bit as he kept harping on how come we didn't call. By this time, we had fumes coming out of our ears.

BTW, there was some kind of church camp group there who roamed freely at all hours. The pool (probably not this group) had a couple pretty openly copulating on the steps of the pool one afternoon (they thought they were unnoticed though and glared at anyone trying to use the steps to actually go swim in the pool). Anywho, the church group banged on our connecting door at one point in the afternoon and tried the door, and then howled outside downstairs by the clock tower way after 11 or more that night. Did I mention fun yet? No goodbyes really as the desk staff never acknowledged us on our way out and after charging us quite a pretty penny for quite a few nights. Just the scolding over our expensively housed car and us leaving and not looking back really. So a true good bye wasn't necessary until now. Goodbye, Hilton Ocean Walk Daytona Beach!

  • Stayed: June 2012, travelled as a couple
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4  Thank Gina V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 28 June 2012

We're glad to hear that you found so many members of our staff to be courteous and helpful; however, we regret that you found your stay with us to be anything less than spectacular. To know of the numerous issues you've outlined in your review and that we were unaware of them during your stay is disappointing. We would have done everything in our power to resolve your concerns and provide you with an outstanding guest experience prompting a future stay with us. We will further review your comments with our housekeeping team to ensure that prompt and attentive service is paid to guest rooms at times that least impacts our guests. Thank you for your review and we hope you'll consider staying with us in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2012

I met some friends in Daytona for a beach weekend and stayed at this hotel. Every staff member I encountered was very friendly and professional. All of our room requests were met, even though they were busy. This hotel is in the middle of the beach walk with tons of stuff to do. The sling shot ride next to the hotel was an unforgettable experience. The kids were wore out and I was able to catch some sports downstairs at the Sports Bar. Our server Troy was awesome! Very good service all around. We will definately return to this hotel.

Room Tip: Get a beach view room. The doors open and the breeze and view are worth every penny.
  • Stayed: June 2012, travelled with family
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Thank jasonpoynter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 28 June 2012

At the Hilton Daytona Beach Oceanfront Resort, we're never too busy to listen to a request or a concern from a guest, so we're thankful you reached out and that we were able to accommodate you. It is wonderful to read that you enjoyed so many aspects of your stay in addition to local attractions within walking distance from our hotel. We greatly appreciate your kind mention of our staff, beach and Legends Sports Bar and hope to welcome you and your family back again soon! Thank you for your review.

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Reviewed 18 June 2012

We stayed in the North tower, on the side facing away from the ocean. Online, it looked like it would be a great place to stay while on vacation. However, the room we stayed in was otherwise; it was narrow and cramped, the bathtub wouldn't properly fill and empty water, and the toilet took some effort to flush-- overall, the main utilities of the room were in very poor-functioning condition. I'll also ad that the hallways were dirty; there were dark stains dotted on the carpet and the place looked dusty and dirty. We also had people in the next room who were extremely loud and disruptive during the nighttime, and it took us a few hours before hotel staff would finally do anything about them.

  • Stayed: June 2012, travelled with family
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2  Thank RamblinGal11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 28 June 2012

We're disappointed to learn of the issues you outlined in your review. Our wish is that members of our staff were made aware of your concerns regarding your accommodations as it would have been our pleasure to resolve any issues that stood in the way of stellar guest experience. We would like to let you know that we're in the process of updating a number of areas throughout our resort including the carpeting in our hallways and various aspects of our guest rooms. Your feedback is greatly appreciated as our team will further review your comments to ensure our rooms are in top condition for current and future guests. It is our sincere hope that the next time you visit Daytona Beach, you'll consider staying at our resort.

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Reviewed 18 June 2012

This property should be dropped like a hot potato by Hilton. The only good thing it has going is the staff. Most of them are amazing. But the property is in major disrepair and needs extreme updating. It is in a prime location, but is also run down and not as clean as it should be. See the pictures...I never attach pictures, but this time it was a must.

Stayed: April 2012, travelled on business
3  Thank pickytraveler2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 28 June 2012

We greatly appreciate your kind words about our staff and our central location. We would like to let you know that we are currently in the midst of completing a number of extensive upgrades throughout our resort and appreciate your patience and understanding during the process. We regret if your accommodations did not meet your expectations and apologize for any inconvenience you may have experienced. All feedback we receive from our guests is valuable to us, so thank you for sharing your comments. It would be our pleasure to have the opportunity of welcoming you back for a future stay.

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Reviewed 16 June 2012

I stayed at this hotel for a two day conference and I thought that for the most part, the hotel was very good. At check-in, our group was greeted in a friendly manner and the receptionist pretty much bent over backwards trying to get us four rooms located on the same floor. I wish I had the girl's name because she gave our group superior service.

The room, located in the south tower, was okay. My one gripe is that the TV cabinet and the television are severely dated. I understand you don't come to this hotel to watch TV in your room but I expected higher quality from Hilton. When the TV is turned on, has white lines running across the screen which may be distracting to some.

Access to the beach is excellent and there are also plenty of shops/restaurants nearby.

The parking is located about 2 blocks from the hotel but it didn't seem very far. In case you were wondering, it's located at the corner of Auditorium/Grandview streets. We had trouble finding it even after getting directions from the hotel staff.

  • Stayed: June 2012, travelled on business
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Thank Kyle T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DaytonaHilton, General Manager at Hilton Daytona Beach Oceanfront Resort, responded to this reviewResponded 21 June 2012

Thank you for staying at the Hilton Daytona Beach Oceanfront Resort during your conference. We're touched to learn of the noteworthy service you received from our staff, and that you enjoyed our convenient location and beach access. We would like to let you know that we are currently working to complete a number of substantial upgrades to our hotel, including replacing guest room TVs with LCD TVs. In addition to self-parking, which you mentioned, we also offer valet parking for the convenience of our guests. We're grateful that you took the time to provide us with your feedback and we hope to welcome you back to our resort for another stay in the near future.

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