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“watch out..extremeley poor experience”

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Candlewood Suites Clearwater
Ranked #59 of 96 Hotels in Clearwater
Regina, Canada
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“watch out..extremeley poor experience”
1 of 5 bubbles Reviewed 12 April 2011

oversold the hotel..after a very long trip from panama which included a 12 hour flight delay..my husband and i arrived in orlando..our reservations were booked at candlewood/clearwater which involved a lengthy drive..i had contacted the hotel earlier in the afternoon informing them of our delay and requesting a cancellation...i was told by mgmt. that there was no way they could refund our stay as it was booked thru orbitz..but that our room would be ready and waiting regardless of our time of arrival...we arrived at approx. 5 a.m. only to be told they were sold out????excuse me!!..our room was booked and paid for...by this time my husband and i had not slept in close to 30 hours!!.the desk clerk was rude and his attitude was ooops..we will refund you for your 2 day stay via orbitz as he said they could not refund us directly..we have yet too see this refund...warning..this hotel double dips..did not offer to pay for our stay/and find us another hotel...worst service we have encountered in our extensive travels..it should be illegal to sell a room that has been payed for by someone else!!..will avoid any candlewood properties as a result of this nightmare...

  • Stayed March 2011, travelled as a couple
    • Service
Helpful?
7 Thank dgalin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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191 reviews from our community

Traveller rating
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    37
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    25
See reviews for
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Saginaw, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 3 April 2011

Very clean hotel, friendly staff, nice swimming pool, excelent workout rooms and nice variety of food pantry. Free washers and dryers

  • Stayed February 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hotmom22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lake Villa, Illinois
1 review
5 of 5 bubbles Reviewed 23 March 2011

Me and my husband stayed at the Candlewood for an extended stay and loved it! The staff was great and the room we had was nice and clean. I loved the use of free washers and dryers. And the little snack shop was very convenient for a late night snack or ice cream.

  • Stayed March 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JanaH70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 23 March 2011

We visit Clearwater every year for Phillies Spring Training and will NEVER stay here again! Awful. Rude. Run down.

When we arrived exhausted at 1 am, we were told the non-smoking room we reserved was not available, and the smoke smell in the smoking room was extremely strong. We opened the windows for ventilation, but the traffic kept the family awake all night. We stayed for three nights and a non-smoking room never became available. Also, most rooms only have one bed and there are NO COTS AVAILABLE. Our fourteen-year-old son slept on the dirty carpet. When we tried to correct the situation with management, they were unsympathetic, rude and made absolutely no effort to help - explaining that because cots were not mentioned on the website we should assume cots were not available. Nowhere on the site does it say "Candlewood Suites does not provide cots." This is definitely not a place for families or anyone looking for a good night's sleep. Stay away.

  • Stayed March 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Philly_Walker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Clearwater hotels

Medina, Ohio
Level Contributor
83 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 bubbles Reviewed 17 March 2011

My wife and I stayed here for a week over the Christmas holiday. We thought this hotel was perfect for a long term stay, and had fantastic service. We give this hotel our strongest endorsement.

We blind booked this through Hotwire, and got a very affordable weekly rate. We saw that the reviews had some recent negative comments, but we had no problems with the facility. The hotel is located near the Clearwater airport, which was important to us. When we checked in, the clerk noticed that my wife was advanced in her pregnancy, and immediately offered to bring us extra pillows without us having to ask. The thoughtfulness was appreciated. Throughout the week, the clerks continued to make sure that my wife was comfortable. Also, the front desk had plenty of DVDs that one could borrow at no charge.

The room had everything you'd expect from an extended stay style hotel - a fridge, stove, and microwave, as well as a lazy boy and DVD player with the TV. All were newer and well kept. The bed was very comfortable.

The hotel also had a pool, but it was out of operation during our stay so that the fence could be upgraded. There was also a patio with a grill.

Overall, it was a great stay, and we hope to return.

  • Stayed December 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Publius2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Candlewood Suites Clearwater

Property: Candlewood Suites Clearwater
Address: 13231 49th Street North, Clearwater, FL 33762
Phone Number:
Region: United States > Florida > Clearwater
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#23 On the Beach Hotel in Clearwater
Price range (per night): ₹ 5,137 - ₹ 7,191
Hotel Class:2.5 star — Candlewood Suites Clearwater 2.5*
Number of rooms: 104
Official Description (provided by the hotel):
At the Candlewood Suites Clearwater hotel, we put the amenities where they really count: in your room. We are an all suite property, the perfect place for your next stay. Studio room has one queen size bed and all have a full kitchen complete with microwave and full size refrigerator. Work efficiently at your desk with free high-speed Internet access and two separate phone lines - check email and talk on the phone at the same time. Relax in the over stuffed recliner while you enjoy the CD player and VCR. Borrow your favorites from our free video and CD library. Work off some stress in our on site fitness center or heated outdoor pool. Visit our Candlewood Cupboard where you can purchase meals, snacks and sundry items at value prices. Our setting is the perfect choice for business or leisure travelers, you can earn Priority Club Rewards Points for each qualifying stay We are centrally located and easy access to Interstate 75, Tampa International Airport, and the St. Petersburg Clearwater International Airport Candlewood Suites Clearwater Hotel is only 15 minutes away from the beautiful Gulf of Mexico Beaches!. Busch Gardens and Adventure Island are popular area attractions to visit. We are a pet friendly hotel with a non-refundable pet fee - $15 for 1 first night $10 for each additional night capped at $150 for duration of stay. Two pets less than 80 lbs. Per suite . Pet agreement must be signed at check in. ... more   less 
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Also Known As:
Candlewood Suites Clearwater Hotel Clearwater
Candlewood Clearwater
Clearwater Candlewood Suites

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