Stayed here on valentine's day weekend and was greatly disappointed. Started with a rude greeting by hotel security to my fiance as she stepped to see the pool while I checked us in. Poor service continued on the next day when I phoned for a towel and was told they would run one right up......I eventually went to the pool to retrieve my own towel! And the final straw in the service cap of the Mona Lisa was when I was told by front desk personel "the maid staff was not allowing late check out today." The worst service I have ever recieved in any service based establishment.
- Official Description (provided by the hotel):
- Luxury & Location fuse together at Melia Orlando ALL-Suite Hotel, a Walt Disney World Good Neighbor(R) Hotel. The hotel is an oasis located in one of Forbes Magazine's Top Ten "Prettiest Neighborhoods" while being close to the magic of Orlando. Melia Orlando Hotel at Celebration is a luxury all-suite hotel featuring 240 spacious one and two-bedroom suites, complete with sleek designer kitchens, beds with Egyptian cotton linens, LCD flat screen TVs, and balconies overlooking our vanishing-edge pool or Florida landscape. The property is centrally located in the award-winning village of Celebration and minutes from the gates of the Walt Disney World(R) theme parks. With transportation to Celebration Town Center and all major area theme parks, location is as extraordinary as the personalized service and suites. ... more less
- Reservation Options:
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- Also Known As:
- Mona Lisa Suite Celebration
- Hotel Mona Lisa Suite