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“No attention to detail”

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Mystic Dunes Resort & Golf Club
Ranked #1 of 6 Hotels in Celebration
Certificate of Excellence
Reviewed 6 August 2012

We had several issues upon check in. Locks were broken and clothes in washing machine. They fixed problem immediately but these issues shouldn't have been overlooked in the first place. Decent pools, although I didn't like the fact that kids had to be 48" tall to go down slide with three feet of water and you had to sign waiver. It really is not that serious. Outdated furniture. They claim they are in the middle of renovating. We had a two bedroom so there was plenty of space. I would probably stay again.

  • Stayed: August 2012
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4  Thank Shoney75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,150 - 2,154 of 3,256 reviews

Reviewed 6 August 2012

We have had a bugs in the main badroom, Broken Chairs, No in room safe. Not a very pleasant stay all they are interested in in selling you a timeshare. The mangement just dont care. When you have travelled a long way you expect some kind od service not here.

  • Stayed: July 2012, travelled with family
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13  Thank Julia094
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MysticGM, General Manager at Mystic Dunes Resort & Golf Club, responded to this reviewResponded 6 August 2012

We are sorry to hear that you have experienced issues on this visit. I have a team member trying to contact you now in the hopes that the issue has already been resolved or that we can find a way to make you comfortable.

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Reviewed 4 August 2012

We are timeshare owners with Diamond International and used our points to exchange into this resort. We spent approximately two hours at this resort. We were not in a renovated room which would have been fine if it had been clean. Upon arrival we had to step over bags of trash and dirty linens that had been removed from the unit but were still in front of the door. Inside the unit we found absolute neglect! There was food/spit all over the mirrored walls, something red and sticky on one nightstand, food crumbs all over the floor, spider webs in multiple places and bugs on the walls. We called housekeeping three times and no one would answer. The front desk would only pass us through to housekeeping. This place was horrible! We were so thankful to get moved across town even though it cost us several hours of our vacation.

  • Stayed: August 2012, travelled with family
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8  Thank Megan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MysticGM, General Manager at Mystic Dunes Resort & Golf Club, responded to this reviewResponded 6 August 2012

We appreciate that you took the time to advise us of your experience. I have spoken directly to our housekeeping team so that issues of this type will be avoioded in the future and we will continuously improve.

As one of the newest resorts added to the Diamond International family, we are working very hard to deliver an experience that exceeds each Owners and Guest’s expectations. Your comments, addressing areas that require improvement, are of utmost importance as they will guide our continuous improvement process. They will also be shared with the resort team in an effort to properly address each item.

We have already embarked upon a very aggressive capital improvements plan for 2012 and this will continue in 2013 and beyond. We are determined to make Mystic Dunes Resort & Golf Club the premier vacation destination in central Florida.

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Reviewed 3 August 2012

We stayed at the resort at the middle ofJuly, the resort itself looked great, I loved the grounds- they were immaculate. The only down side was that even though they had few pools, they were always busy, happy kids screaming, laugfing, splushing, playing ball...It was not easy to find a space to sweam and relax. The huge dissapointment in our room was that ( I guess we were in the older building ) the room did not have a closet to hang your clothes !!! I've never seen that in my life- there was airconditioner unit in it and it was locked. Even though it was one bedroom, it was pretty tight and to take a shower you had to get inside of the jacuzzi (?!). May be newer buildings have complitely different accomodations, but I would suggest the management of the resort do not put anyone in the room like ours, only when everything else is absolutely taken...or,may be don't put anyone there at all! Otherwice we had a good time staying at the resort, we ate outside- having a car you have unlimited possibilities.

  • Stayed: July 2012
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3  Thank nata2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2012

My partner and I recently stayed here during our trip to the States, We chose to go to Orlando for Disneyworld. I am always the one doing the organising so after having chose several other hotels for a trip around America I decided to hand the task over to my partner to chose our accommodation in Orlando. Because we are are only university students our vacation budget was moderate so having spent over $2000 on accommodation in Newyork we wanted to find somewhere a little cheaper in Orlando. So he suggested Mystic Dunes, it looked nice, average room, nice pools, claimed to be only 10 mins from Disneyworld- AND was reasonably priced. so we booked thinking it would save us money rather then staying closer right next to Disneyworld. Plus the website said it offered free shuttles. Well we were far from right.. once we got to the airport we were told it would cost around $60-80 for a shuttle to our hotel,(way more by taxi) so we decided to hire a car and make the most of that amount of money. Once we got to the hotel we were given a sheet of Disney ticket prices as what they claimed to be 'discounted rates' if you purchased through the resort... turns out they were actually $40 or so more expensive then if you were to purchase at the date, what the???... We also found out once we got there that the 'free shuttles' to Disneyworld were not such an inviting asset to the resort as there were only certain times of the day the shuttles operate, So if you miss it, or want to go earlier or later- its at your own expense, which, if you don't have a car will cost you seeing as Mystic Dunes is away from public transport / civilisation... As the resort is huge they have golf buggies that come to your building to pick you up on request(or sometimes don't) I lost count of the amount of times we waiting over 15-20 mins for the buggy, or even waited for none to show up at all! this happened to us one morning when we going to Disneyworld. we rang to request a buggy to come pick us up to take us to the free disney shuttle(which is at the other end of the resort away from the accomodation) but the buggy never showed! so we started running until we hailed down a security buggy that took us to the shuttle stop only to see that the shuttle had left.. need i remind you that because the shuttles only operate a few times a day we missed our transport to Disneyworld! we went to reception and explained the inconvenience only for them to tell us that "we never called to request a shuttle" when in fact I DID, so being accused as a liar isn't a very good feeling nor a professional way to handle guests, So they offered to call a Taxi for us, which we'd have to pay for ourselves( BECAUSE IT WAS OUR MISTAKE OFCOURSE:| ) the Taxi ended up being a shuttle from the same company as the free disney shuttles that they run! so I'm sure they would have made a profit from there miscommunication error anyway! This was not the only time we waiting for a buggy that never showed! after a long tiring day at Disneyworld we arrived back to our room at about 10:30 in the night to be surprised by a massive RACOON! and trust me coming from a country with kangaroo's basically in my backyard this racoon was MASSIVE, I had never seen one so didn't know what to expect, especially when it started pouncing at us. so we managed to find a nice family in a building adjacent to ours to call security to come down and scare it away or whatever they do.. well.. let me say i realised how much i regretted my stay at this resort after waiting over 45 minutes out on the road for security to come.. they still never came, it was just lucky after waiting in the dark with bugs that a security buggy(who knew nothing about the call) had come past and was willing to help us.. I know this is a long review so in short.
-IF YOU DON'T HAVE A CAR AND WANT TO BE CLOSE TO INTERNATIONAL DRIVE AND DISNEY DON'T STAY HERE
- IF YOU DISLIKE ROACHES/WILDLIFE DON'T STAY HERE
- IF YOU DON'T LIKE COMMUNICATION DON'T STAY HERE

I must say the manager was a nice man who (after waiting a day to speak to) was able to help us resolve and issue.

  • Stayed: June 2012, travelled as a couple
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6  Thank Sami T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MysticGM, General Manager at Mystic Dunes Resort & Golf Club, responded to this reviewResponded 6 August 2012

We appreciate that you took the time to post your comments as it will allow us to continually improve the manner in which we describe our resort and amenities and in our level of service and accomodations.

While we do offer a schedule of shuttles to some attractions from the resort but have never advertised a shuttle from the airport. We apologize for any confusion. For our guests that are visiting multiple parks and other attractions, we do recommend a rental car.

We hope that you will offer us another opportunity to serve you in the future.

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Additional Information about Mystic Dunes Resort & Golf Club

Address: 7600 Mystic Dunes Lane, Celebration, FL 34747-2501
Region: United States > Florida > Celebration
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Celebration
Price Range: ₹ 5,424 - ₹ 16,273 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Mystic Dunes Resort & Golf Club 3.5*
Number of rooms: 652
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Also Known As:
Mystic Dunes Resort And Golf Club
Mystic Dunes Resort & Golf Club Hotel Celebration
Mystic Dunes Hotel
Mystic Dunes Golf Resort
Wyndham Palms Resort
Mystic Dunes Orlando

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