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“HONEST REVIEW OF A BEAUTIFUL HOME IN A GREAT...”
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14 reviews
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Overview
Holiday Rental House -
4 Bedrooms, 4 Bathrooms, Sleeps 8
Cape Coral, Florida

Reviews from our community

Excellent - based on 14 reviews
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Reviews from our community

Date | Rating
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English first
English first
German first
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English first
Luv2Trave...
Pennsylvania
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“HONEST REVIEW OF A BEAUTIFUL HOME IN A GREAT LOCATION”
Reviewed 14 November 2014 for a stay in November 2014
3
people found this review helpful

I honestly chose this rental property because the house, pool and hot tub are beautiful and internet was available. Our experience was not quite what we expected. In short, the house was gorgeous, the pool beautiful but cold and not usable, the hot tub very nice and comfortable, and the internet did not work the way we wanted.
The pool is beautiful but I was unable to use it for more than a few minutes during my entire stay because it was too cold which was very disappointing. Although I was told that it is heated, it remained a balmy 65-75 degrees the majority of the time which was too cold to swim in during the month of November. I called the rental company and was told that the heater works only to heat either the pool or the hot tub -- you cannot heat both simultaneously – and the pool is on a timer that automatically turns everything off at 10:00 PM and (I believe) automatically turns on at 11 AM (which features I could not tell). I was surprised that I did not have control over this since I was paying a surcharge for additional electric used. I was also told that the unusually cold nighttime temperatures that ran in the normal range of 55-65 degrees could not be overcome by the heating system. Although the rental company was very responsive and had someone come out to address the issue at least twice I never saw the pool temperature rise above 76 degrees so swimming was a complete bust. So much for my eagerly awaited early morning and moonlight swims.
The hot tub did heat…slow but sure…and was very clean and comfortable. We were asked not to run it for more than ½ hour at a time and to let it rest between uses as not to burn out the motor. Not a problem.
The internet did not work the way we wanted during our stay (Sat – Tues). Although I did not use it my one son was looking forward to gaming with his friends on Sunday but was unable to connect to the PlayStation servers. My other son had problems connecting to apps on his iPhone. Although the problem was reported Monday AM it could not be resolved prior to my departure. Don’t know if this was an error by the supplier or a block setting in service by the owner but it is one that should be fixed.
The house is very beautiful, and is just as it appears in the photos. The flooring is gorgeous, and the appliances are new and very-up-to-date. There is plenty of silverware, dishes, glassware, pots, pans and utensils.
There are a total of four bedrooms. There are two master suites (one upstairs and one downstairs) with master baths, and two standard bedrooms. Although only one of the standard bedrooms has an attached bath there is also a very nice hall bath with shower. The first floor master and the one standard bedroom both have doors leading to the pool.
There are a total of four TVs – one in each of the master bedrooms, one in the first floor master bath over the Jacuzzi and the fourth in the family room. The two standard bedrooms do not have TVs -- this is the one thing I would change.
There is also a generous laundry room with a newer front loading washer and dryer in addition to a three car garage. Two nice bikes (not used) were available.
We did not use the air conditioning but the house is designed primarily for it as the vast majority of the windows are fixed (do not open) but we were lucky enough to be able to open the few that do and leave the slider leading to the lanai open for air.
The house is located at the end of a circle and the back overlooks a generous canal affording some privacy but there are no drapes on the front or back windows allowing full view of the family/kitchen/dining areas at all times. This was not a problem for us.
Would I recommend renting it and consider renting again? Yes, absolutely, if rented at a time when the pool does not require heating or can be heated and if the internet provides full access. It is a gorgeous and very comfortable home. The only change I would make is the addition of TVs in the 2 standard size bedrooms. It was extremely comfortable.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The beauty of the house. It is very nicely decorated and comfortable.
Liked least: Not having the pool heat.
Travelling group: Teenagers
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
19 Nov 2014
Thank you for your positive review of the Villa Tuscany. I'm very pleased that you enjoyed your vacation and that you would visit the Tuscany again in the future. I'm sorry that the pool did not get as hot as you would have liked it to get. We turned the pool heater on 24 hours before you arrived and it was on 84 degrees. Unfortunately the day after your arrival coincidence with a cold front that swept through southwest Florida and brought night time temperatures down into the mid 40s. When temperatures get that low it is impossible to heat an outdoor pool to 80 degrees. I'm also sorry to hear that the Internet did not work as expected. We received a call from you stating that the Internet was working and the only probably was that it didn't work with a Playstation game. We immediately called Comcast who said they would send out a technician the next morning ( no problems were found with internet service) . Since you reported the problem during your last full day at the house this was not a matter which we could have resolved to your satisfaction and for that we apologize again. We hope to be able to welcome you next year to the Villa Tuscany again!
Best regards - Diana - customer service
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Reviewed 3 November 2014 for a stay in October 2014

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The pool and the view
Liked least: Rainy afternoons
Travelling group: Spouse/Partner
Your age range 35-49
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children Large groups
People with pets
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Minke14
Kleinmachnow, Germany
Level 2 Contributor
5 reviews
Reviewed 26 October 2017 for a stay in August 2017
Google Translation

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
G634
Berlin, Germany
Level 3 Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 27 August 2017 for a stay in August 2017
Google Translation

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ralf497
Frankfurt, Germany
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 November 2015 for a stay in October 2015
Google Translation

How easy was it to book the property? How easy was key pickup/access to the property?
Overall condition of the property Bedding & mattresses
Kitchen & utensils Bathroom cleanliness
Other facilities & amenities Service
Liked best: Es gab nichts, was Anlass zur Beschwerte hätte geben können!
Travelling group: Erweitertem Familienkreis
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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