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Reviewed 6 October 2016 via mobile

Well here I sit, by myself after a hard day of meeting and greeting clients. Whatever chain I stay at the rooms are starting to look very sterile and similar.
One bright spot was Miss Gwenn's chicken, wild rice and mushroom soup...very good wish Hilton Garden Inn (HGI) would add that to their spartan menu.
As far as the staff, they are very professional couldn't ask for any better. Now let's talk about the rooms, I am in room 325. It's clean and I feel relax....until I go to bed. The mattress would be ok if I was a generation x salesperson, but I am not. For this baby boomer, the mattress in lumpy and the mushy pillows... NO COMMENT. What if for diamond members we had a choice of mattresses and pillows. I hear you are doing away with the dial-type mattress...that was the only reason why I stayed loyal to HGI. Even when the corporation approached me with a Marriott request. Elevate Miss Gwinnett and get rid of the mattress and pillows.

Date of stay: October 2016
Trip type: Travelled on business
Thank Carn1vore
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Clifford W, General Manager at Hilton Garden Inn Dover, responded to this reviewResponded 19 October 2016

I'm pleased to hear we were able to make one part of your stay less of a sterile hotel experience! Ms. Gwen is our newest Food Associate and has really taken our Evening Kitchen to a new level. While everything she makes is wonderful, she is especially becoming "famous" for her homemade soups. I hope you will be back soon to experience her next creation. Welcome to Our Garden!

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Reviewed 5 October 2016

The entire staff at this hotel are helpful and friendly and make you feel right at home. The restaurant food was very good and the bar was cozy and welcoming. Location is great for Dover Speedway, but the prices are up when NASCAR's in town!

Date of stay: October 2016
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Debra B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Clifford W, General Manager at Hilton Garden Inn Dover, responded to this reviewResponded 19 October 2016

Thank you fro sharing your experience with others. We work hard to ensure we are priced competitively in our market. Some hotels are a little less, some are a little more. Nascar is a great time in Dover and we hope to see you again next race. Welcome to Our Garden!

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Reviewed 28 September 2016

Great location, mall, movies, places to eat, casino and Wal-Mart all on the main hwy. Front desk staff was super great. Would definitely recommend this hotel to family and friends. Only issue was an overcharge in my credit card.

Date of stay: September 2016
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Marc L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Clifford W, General Manager at Hilton Garden Inn Dover, responded to this reviewResponded 19 October 2016

We are conveniently located minutes from Dover Downs Casino and the Mall. On weekends, Dover Downs also provides a complimentary guest shuttle for your convenience. I apologize for any overcharge charge. Our system automatically places an incidental hold for restaurant charges. This additional hold is released at check out and typically takes 3-5 business days to reflect in your account depending on your bank. If it was any other matter, I trust you have contacted the property and we have resolved the matter. Sincerely, Cliff Weber, General Manager

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Reviewed 28 September 2016

This is the only hotel I stay in, in Dover, they have friendly staff, jaccuzzi rooms, hot tub in pool area. They have very comfortable sleep number beds. I bring my group every April! They have good breakfast. They also have a bar. The Dover Downs shuttle picks you up for the casino. This hotel is near shopping and food stores. The exercise room is really nice as well.

Date of stay: September 2016
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank consuelob769
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Clifford W, General Manager at Hilton Garden Inn Dover, responded to this reviewResponded 19 October 2016

Thank you for your continued patronage! We love hearing that we take such great care of our guests that they come back time after time. We'll see you in April next year! Welcome Back to The Garden!

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Reviewed 27 September 2016

I stayed here as I had classes at the Air Force Base and wanted a room in the area. Being a Hilton Honors member, I was able to get the room at a nightly rate of $40 plus 8,000 Hilton Honor points. The hotel was updated and looked to be recently built. I did not partake in the daily breakfast but it did look like they have made to order eggs, sausage, pancakes, etc. There was also an indoor pool and hot tub (a nice way to relax)

Room tip: The beds have dials that can change the firmness of the bed
Date of stay: September 2016
  • Trip type: Travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank Angela P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Clifford W, General Manager at Hilton Garden Inn Dover, responded to this reviewResponded 19 October 2016

Our hotel is conveniently located about 10 minutes from Dover Air Force Base and within minutes of shopping and dining options. HHonors members can either use all points or split points and a nightly rate such as you did if they do not have enough points available for a complimentary night. Thank you for sharing your comments and Welcome to Our Garden!

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