I left this restaurant cheated of a nice evening and a victim of false promises. I don't know....I always follow through with what I say to people...not empty gestures. Which always disappoints when others don't do the same ! Back to last June. I held a big affair for an important birthday and spent a few thousand..the works and the staff were SO warm and nice. Everyone couldn't have been more accommodating especially one or two gals who I l worked with and I basically left it in their hands. They told me "You are one of the easiest person we've ever worked with ! " The affair was swell (A glitch here and there but I was happy over all) . That night owner came out and met me and I complimented his staff and he said "You will always be treated well here"..which was reiterated by his staff of catering women at the restaurant and staff (I certainly gave big tips which were were already included) .
Fast forward to last night. We decided to have dinner there as we like the tavern atmosphere. The bar had 2 people watching the yankee game and the restaurant had maybe 4 tables full out of at least 35-40 tables ? The only part of the evening that went well was our server who had to constantly apologize for things not flowing correctly. Not his fault!
4 tables filled and I did indeed spy one or two people who had worked on my affair and either they did not see me or did not want to have to deal. We ordered two appetizers that were standard fare. Mezze plate that was nothing special and fried calamari that was very greasy... and then came the one good dish of the evening. The Quinoa salad. Delicious. We then proceeded to wait over an1/2 hour (more like 45 mns !) for our entrees which arrived room temperature. $30 for lamb and $25 for a pasta dish and it was not prepared well nor hot?4 tables (well 3 at this point). My pasta had been so mismanaged that the cheese had congealed. I had had enough and went over to the ..I guess hostess to complain and to also remind her of the promises made to me after the party in early summer (she had been around that night). I told her that not only did I feel none of the TLC and VIP that had been bestowed on me...but I was just having a terrible dinner. Remember..big tavern...4 tables.....over half an hour between salad and entree. I told the hostess that all the 'promises' and spending a lot of money there in the early summer didn't seem to matter. She ignored that fact and seemed sanguine about all I had said. They took the dishes and microwaved them and my pasta primavera (which should not be made with heavy cheese....primavera...vegetables..pasta..a light dish) was barely edible.
We got the check and of course our CC did not work. I thought this hostess would make a gesture or say something after what I told her...not a word..not even recognition of a terrible meal. No goodnight. Boy.....money talks at this restaurant. When you've spent it....they forget promises made... and forget than that......all we wanted was a nice dinner as any diner should be served at these prices/. Horrible and very disappointed. Feel slightly taken
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