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Reviewed 10 September 2018

The hotel location is great, but the room itself was below expectations. Very expensive for the room location and accommodations. Tiny television, the air conditioner was a bit noisy, and the water pressure when taking a shower was very low.

Room tip: Ask for a water view.
Date of stay: September 2018
  • Trip type: Travelled with friends
    • Value
    • Cleanliness
    • Service
1  Thank Lawrence A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen J, Hotel Manager at Water's Edge Resort & Spa, responded to this reviewResponded 11 September 2018

Lawrence A,

Thank you so much for your comments. We are so disheartened to hear that your time at Water's Edge did not meet your expectations. I will pass this information along to our team to better improve and train our staff in the future.

We hope we have the opportunity to serve you again.

Warm regards and thank you for staying with us.

Sincerely,
Stephen Jarzabek
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 September 2018

Resort is very beautiful in the coast of CT. The rooms were very clean. There is a restaurant on site along with indoor and outdoor pool. We try to get this resort when we are in the area. Close to shopping and other restaurants. Close to the Coast Guard Academy.

Date of stay: October 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with RCI
Thank SusanitaC10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen J, Hotel Manager at Water's Edge Resort & Spa, responded to this reviewResponded 11 September 2018

SusanitaC10,

Thank you so much for your kind words. I am so happy to hear that you enjoyed your time here on property!

We look forward to you joining us again!

Kind Regards,
Stephen Jarzabek
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 September 2018

It is a shame.to give such a poor rating to such a beautiful place: however no high rating can be given if one can not enjoy the mattress. Food cost for dinning and other food expenses were very high. Exchange time share members of RCI are not given the same food discounts as owners.

Date of stay: August 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with RCI
1  Thank Stephen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen J, Hotel Manager at Water's Edge Resort & Spa, responded to this reviewResponded 11 September 2018

Stephen R,

Thank you so much for your comments. We are so disheartened to hear that your time at Water's Edge was not up to our standards.

We hope we have the opportunity to serve you again.

Sincerely,
Stephen Jazabek
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2018 via mobile

My Sister and her husband invited me to go with them and my nephews for an overnight stay. The entire first day we were at the pool and the water (not Ocean but Long Island Sound) the kids were entertained the entire time. It was very crowded but that is expected in the summer. In the evening, they have big wooden beach chairs, my Sister brought all kinds of glow toys and the kids just ran around! Fun times! I will definitely be coming back!

Date of stay: September 2018
Trip type: Travelled with family
Thank 379carolinel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen J, Hotel Manager at Water's Edge Resort & Spa, responded to this reviewResponded 11 September 2018

Caroline L,

Thank you so much for your kind words. I am so happy to hear that you enjoyed your time here on property!

We look forward to you joining us again!

Kind Regards,
Stephen Jarzabek
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2018

This hotel is beautiful and in a great location. However there is a serious management problem. Most of the staff could care less if they took care of your needs. From the front desk clerk that did not care about the water leaking through the light over the desk to the bar tender that did not care about taking your order or giving you a check and the owner that booked a concert in the same place as a wedding that had been booked for over 18 months.

I was setting in the lobby waiting for my ride and overheard 3 conversation with management and guests in other parties that were very unhappy.

The bottom line is that if you are looking for a beautiful place to go and do not need ANY service, this is the place to go.

Date of stay: September 2018
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
3  Thank krisself1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen J, Hotel Manager at Water's Edge Resort & Spa, responded to this reviewResponded 11 September 2018

Krisself1,

We are so disheartened to hear your time with us here at Water's Edge was not up to our standards. Please feel free to reach out to me personally to speak about this matter, and the issues you have faced.

Kind Regards,
Stephen Jarzabek
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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