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All reviews new haven room was clean texas roadhouse place to stay business traveler bagels short drive indoor pool off the highway continental breakfast business trip the breakfast area convenient location walmart bw connecticut yale
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Reviewed 18 June 2018

The people at the front desk were helpful checking us in. The room was good but the beds sheets were too large for the bed and uncomfortable to sleep on as they bunched up when you laid on them. After the second night of our stay I was ready to leave. The breakfast they served was not what I expected.

Date of stay: June 2018
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Janet W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eileen p, General Manager at Best Western Executive Hotel Of New Haven-West Haven, responded to this reviewResponded 20 June 2018

THANK YOU FOR TAKING THE TIME TO REVIEW OUR PROPERTY. We apologize for the issues you experienced during your stay with us.

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Reviewed 18 June 2018

Room was clean and stayed only one night for a funereal.Had a restaurant that was good place to hang out after we arrived. Would stay their again if needed to. Close to where we needed to go and near stores if needed.

Date of stay: August 2017
Thank Roger S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eileen p, General Manager at Best Western Executive Hotel Of New Haven-West Haven, responded to this reviewResponded 20 June 2018

Thank you for taking the time to review our property. We are thilled you had a comfortable stay.
Eileen

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Reviewed 5 June 2018 via mobile

Certainly not the standard I'm used to and I'm a diamond member. Very dated and the neighborhood isn't desirable which we didn't know about ahead of time. Breakfast was horrible and many things didn't work like pancake and yogurt machine. The pool is 8 ft deep if you can believe it. Clearly something they don't do anymore. I wouldn't recommend and I'm disappointed in Best Western for not keeping their standard required at all their facilities. The beds were horrible and really need to be replaced. Two nights and our backs are killing us.

Date of stay: June 2018
Trip type: Travelled with family
1  Thank TDRANCH15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jonnyrh, Owner at Best Western Executive Hotel Of New Haven-West Haven, responded to this reviewResponded 6 June 2018

Thank You for your feedback. We are so sorry we failed to met your expectations. We have reviewed all your comments with our staff and we continue to work to exceed our guest expectations every day. We hope you will come back and give us another try. You can contact me directly for your reservation.

Thank You
Jonathan

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Reviewed 24 May 2018

This hotel was conveniently located, but is dated. The common areas are quite nice, but the rooms were dated...especially the bathrooms. The hotel does not have a restaurant or a bar but does offer a continental breakfast.

Date of stay: May 2018
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Sahara18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eileen p, General Manager at Best Western Executive Hotel Of New Haven-West Haven, responded to this reviewResponded 24 May 2018

Thank you for taking the time to review our property. We are in the process of making arrangements to update our rooms. We hope you come back to see the changes!!

Eileen Poisson
General Manager

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Reviewed 19 May 2018

We ended up at this hotel after a terrible storm passed through, we were unable to find accommodations in Danbury and found this place on-line, called ahead and were given help to find them as it was a terrible stormy night and we did not know where we were going, gal on the front desk was very helpful, we were so happy to get out of the car, the hotel was comfortable and we had a well deserved good night's sleep.

Date of stay: May 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank findog2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eileen p, General Manager at Best Western Executive Hotel Of New Haven-West Haven, responded to this reviewResponded 20 May 2018

We are thrilled we were able to help you in your time of need. Thank you for the kind review.

Eileen Poisson
General Manager

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