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1 - 6 of 382 reviews
Reviewed 14 November 2015 via mobile

The common area is confortable and with great view.
The room my family and I stayed at (cabana) was not a good value for money, the living room was small but the rooms and bathrooms ridiculously small.
The first night we arrived we were informed that we had our own parking spot, we did the check in and went to the room were the airconditioning did not work. We informed the reception about the problem and, while we went for dinner they promised to have a look at it. When we returned, the receptionist informed us that all was functioning properly and we only needed a bit of patience for it to start cooling the room. We had a terrible night with 30 degrees centigrates outside and no AC.
The next day we informed again the reception about as asked for it to be solved and went for breakfast. During breakfast we asked the waiter for an expresso and he told us to go to the counter and get it...
We went to the seminar we had to attend and uppn returning our parking space was occupied by another vehicle, we found another spot and went to the room. When we entered the room, the door was unlocked, part of the furniture was gone from the room, the remaing furniture was moved to different places, our clothes and personal itens had all been moved and even the curtains were missing from the room.
While speaking to the receptionist he was not aware about this but kept giving excuses but finally mentioned that, when we returned from dinner he would have an answer for us. The aswer was that the furniture was taken away because it was used to place the TV and, since they got a new gadget to place the TV on the walk it was no longer required. This was a lie because the TV had always been on the wall... Went to the room and AC was not fixed, the excuse was that they left it to fix things later in the afternoon and the third party in charge of maintaining it qas not available and that we had to understand their difficulties.
We are still here because all other hotels are full but We certainly will never return and DO NOT recommend it to anyone. What it the point of having good outdoor facilities and have all this headache? Really awful service and terrible place to stay. I work in the hospitality industry and regularly travel and have never seen such a combination of incidents without any action from the personnel. It is a shame!

Stayed: November 2015, travelled with family
2  Thank Xuxudevizinha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 May 2015 via mobile

Can only speak from my own experience, service excellent and the food also. Staff were attentive and welcoming. Great location. Prices average for the area. Great place the day when the sun in shining, spent the whole day and the service level remained constant.

Stayed: May 2015, travelled as a couple
Thank Pennington32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 November 2014 via mobile

Beautiful paisage and good food. We loved because have a kids space. My daugther like play with another kids. However the waiter is not verry good and the portion of food was little. The wine was so good to. And the price is little expencise but eat looking the ocean os verry nice.

Stayed: November 2014
Thank Camila S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 January 2014

I went here on New Year's Day 2014 for a late lunch. The place was not crowded, basically empty except for some of the families staying at the Pousada and kids playing in the pool. We ordered drinks which arrived quickly and enjoyed the views. We asked about our food after 45 minutes and they said it was on its way. It never came because after 1 hour we gave up and cancelled the order. Judging by the other reviews I suppose that was a good call. Go see the views but don't waste your time with the food. The server was nice, but ineffective. Jeitinho Brasileiro in effect right there.

Stayed: January 2014, travelled with friends
Thank Lauren P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 December 2013

We only had lunch here. We were attracted by the beautiful terrace with amazing view. My suggestion would be: only go have a drink here and enjoy the view, because the food isn't good. We had the 'sequência de camarão' and I suspect that the shrimp were not fresh, which is a disgrace in a place litterally 10 metres from the beach. The service was poor too, maybe because we were not staying in the pousada but still that shouldn't make a difference. Just go for cocktails!

  • Stayed: December 2013, travelled as a couple
    • Value
    • Service
Thank M S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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