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9 - 14 of 46 reviews
Reviewed 17 March 2017 via mobile

The hotel is average and the staff is friendly. They are currently renovating so it is a bit of a mess but that didn't really bother me. The free internet is slower than molasses so is decided to to buy the faster internet service. What a mistake. I purchased the 5 day package for $15 only to have it not working 3 days later. 1 hr later after a frustrating phone call with customer service and I finally received the username and password I was supposed to receive via email but never did. I had to extend my stay so I tried again and the same thing happened on day 2 and 4. The customer support is very condescending and would never give me a straight answer as to why I didn't receive my username and password. I would have given 4 stars except for that headache.

Date of stay: March 2017
3  Thank socratesj2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brandy C, Guest Relations Manager at Quality Inn Plainfield, responded to this reviewResponded 10 January 2018

Dear Socrates J,

Thank you for taking the time to share your feedback. We apologize to know that you were not satisfied with the internet during your stay. Also, we are sorry for the disappointing service you received from our staff at that time. Our team is working hard to make sure our guests are comfortable and are receiving the best service. Your feedback will be forwarded to the hotel management to ensure that situation like this will not happen again in the future.

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Reviewed 28 February 2017

I chose this hotel using booking.com I didn't actually book through booking.com but I saw they had very low rates and I needed a place to sleep late at night instead of driving back to my home. i found room/lobby was very clean! front desk agent was helpful and pleasant. I would be back when passing through here next time.

Date of stay: February 2017
  • Trip type: Travelled solo
    • Location
    • Sleep Quality
    • Service
Thank niti b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brandy C, Guest Relations Manager at Quality Inn Plainfield, responded to this reviewResponded 10 January 2018

niti b,

Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality of Quality Inn Plainfield Hotel. Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. We hope to impress you again during your next visit and we thank you for sharing your experience.

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Reviewed 2 February 2017 via mobile

We were guests at this hotel for just one night but the room was spacious,warm colors it felt cozy there was a couch with a coffee table a desk with computer chair flat screen tv a huge comfortable king bed everything was impeccably clean and spacious! The front desk people were courteous and fulfilled our request for early check in and extra towels. Breakfast was abundant with choices from pancakes to yogurt and fruit coffee and juice and many other options included a really cute quiet hotel not far off the highway we didn't hear any street noise! A quaint little place in Connecticut's quiet corner!

Date of stay: January 2017
Trip type: Travelled as a couple
Thank Dora G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brandy C, Guest Relations Manager at Quality Inn Plainfield, responded to this reviewResponded 10 January 2018

Hi Dora G,

I’m glad to know you had a blissful time with us! Thank you for taking the time to tell us how our staff efforts to provide you a clean and comfortable experience have been successful. We hope that your next visit will be another five star experience here at the Quality Inn Plainfield Hotel.

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Reviewed 9 January 2017

It was clean. Breakfast (included) offered fresh coffee, juices, yogurt, fruit, breads and pastries. The pancake maker was just okay. The eggs/gravy/meat (if available) a little scary. The place had a strong smell of spice/freshener/cleaner/something. At times the smell was overwhelming. Staff was nice enough. Got the feeling it is a family owned and run place just by the garden out back. For the price, ok. It was very quiet but three of our four nights we were almost the only ones there.

Room tip: First floor near the meal area was fine or us.
Date of stay: January 2017
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank eastcoastdiner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brandy C, Guest Relations Manager at Quality Inn Plainfield, responded to this reviewResponded 10 January 2018

eastcoastdiner,

It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments to our breakfast options and we were able to meet your expectations of cleanliness and service in our hotel. Your comments regarding the ways we can still improve are just as important, and we can't wait to show you how we have taken them to heart.

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Reviewed 21 November 2016

I stayed 2 nights here Oct 21-23 2016 while attending a wedding. It's not the type of place I choose on my own, as I avoid chains. However, there's not much choice in the immediate area.

The hotel is typical chain type, not scenic or particularly interesting. However, it was very clean and it was clear they make an effort to make it as attractive as it can be. I noticed a pool and a small outdoor veranda area which would be nice in summer. There is also a fitness room.

The room was large and furnished comfortably. Bathroom was big and also very clean. The staff was friendly and checkin/out was fast. The only real negative is not really in management's control and that was typical construction of hotels like this....thin walls as I could hear guests talking in next room and a guests dog in room above running around. I might suggest getting an upstairs room.

All in all, fine for staying in the area on business or passing through. Seems quite well run. It should appeal to people who like the predictability of chain hotels.

Date of stay: October 2016
  • Trip type: Travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank donOrlando
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brandy C, Guest Relations Manager at Quality Inn Plainfield, responded to this reviewResponded 10 January 2018

donOrlando,

Thank you so much for your kind comments and review regarding your most recent stay of Quality Inn Plainfield Hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again in the future!

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