We had recently stayed in another Residence Inn and were very happy with it, so this one was a little disappointing.
First, once we loaded all our things onto the baggage cart we noticed that there were no handicapped ramps anywhere on our side of the building. In order to get the cart on the curb we had to lift it up, which was quite a challenge considering we had enough luggage to need a cart.
We also had an issue with both televisions in our 1 bedroom suite. The tv in the living room took a ridiculous amount of time to turn on. So much so that we actually turned it on and off several times thinking it was broken. Finally we turned it on, left the room, and a few minutes later it was on. The tv in the bedroom did not work at all, and the remote died while it was on. My mom couldn't find the off button on the tv, so she had to leave it on while our baby slept.
In the morning the buffet was standard fair. The eggs and sausage were fine, but the pancakes were rubbery to the point of being inedible, but they did have 2 waffle makers, so my husband was happy that he didn't have to wait.
One high point for this stay was the staff. We had booked a 1 bedroom suite, but upon check-in the reservation was listed as a studio. The very nice people behind the desk said that because the studio and 1 bedroom were the same price, the computer sometimes confused them when the hotel was fully booked. Despite that, they quickly found us a 1 bedroom suite and we were in our room in no time. Additionally, my mother was inquiring about whether the desk would prefer for her to pay for a bottle of vitamin water with a debit card or a $100 bill, they told her not to worry about it and to accept it as complimentary.
Compared to our experience with the Residence Inn in Bethlehem, PA this was a bit of a let down, though still comfortable.
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- Also Known As:
- Residence Inn Mystic Groton Hotel Mystic
- Mystic Residence Inn