This Marriott has the potential to be a really good hotel. The lobby is nice, the location is convenient to the convention center, and the meeting rooms are quite nice. Front desk was fairly attentive at check-in in spite of the lines of people waiting.
My first big disappointment was trying to get a cup of coffee after my long drive to get there. I was thrilled to see a Starbucks right in the lobby, but stunned when the two employees looked me right in the eye at 4:20 PM and told me they were closed. Other folks in our conference told me this is typical of Hartford, they roll-up the sidewalks. The bar didn't have coffee, and the restaurant didn't open until 5 PM. Kudos to the restaurant, they made a fresh pot of coffee and served it to me anyway.
My bigger disappointment was the sleep quality: poor. Room temperature was too hot, the hallways echoed every door and noise, and the outside echoed the same. I could not put the fan on constant to drown-out the noise, so slept fitfully most of the night. Woke up with a sore throat from the bad HVAC system.
Dinner at the restaurant later was mixed result. The service was excellent, but the food was awful. I ordered the lamb shank which was actually a brown fatty blob.
This hotel has the facility to be great, but they have some steps to take.
- Official Description (provided by the hotel):
- Hartford Marriott Downtown is a luxury hotel interconnected to the Connecticut Convention Center. This Hartford hotel offers a unique setting for meetings, wedding receptions, and special events. ... more less
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- Also Known As:
- Hartford Marriott Downtown Hotel Hartford
- Marriott Hartford